Pro:Direct Soccer Reviews - 223 Reviews of Prodirectsoccer.com

How would you rate Pro:Direct Soccer?

Top Positive Review

“Great Company and Great Deals”

David J.

1/15/22

This is my first time buying from this company. After I ordered my soccer boots, I began reading the reviews. And I became very concerned with my purchase because of the horrible reviews. I payed for 2-3 day FedEx express shipping and my boots came in exactly 2 days. And the boots are perfect! I am extremely happy and satisfied with this company. Very fast shipping!

Top Critical Review

“No integrity, incorrect order, sham.”

Michelle W.

1/24/24

We ordered cleats, size 9 in Women's. They sent us a size 9.5 mens, then refused the return due to the mailing label on the box. Said they were worn which is impossible as they dont even fit! They're men's cleats. They kept our money. Will not use again. Be cautious

Reviews (223)

Colton L.

1 review

4 helpful votes

“Ups and Downs”

September 4th, 2015

After ordering my cleats I got an email saying the order was rejected by the bank due to the address and name not matching. I just got a new card so I figured it wa my bad. I reordered my purchase with my old card name and still had the same problem. After contacting the bank I learned that the order went through and the company had taken money out for both orders but denied me and blamed it on the bank. I was pissed to say the least and emailed customer service. I had heard many bad things about costumer service but I had a reply in 24 hours and everything was cleared up with ease. I am now a happy customer as my cleats have appeared to be in transit.

Helpful (4)

Thank you

Q&A (46)

Question:

Are the items published in your website really available? Are the items published in your website really available?

Answer:

NOT in the US. Only the UK site has accurate information.

By Richard C. over a year old

Question:

If i buy some boots will they be sent to united kingdom or do you not send to uk? If i buy some boots will they be sent to united kingdom or do you not send to uk?

Answer:

Ordered a pair of trainers for £126 and it said they would arrive 5 days later so i waited 6 days then went onto the live chat to be told that they didn't have any of them in the size i ordered and that ill be getting a refund in 3-5 days? I never had a single email telling me this? And whenever i went onto (my orders) it stated 'carriage to be confirmed'. Never purchase from here! Also their livechat is broken as every message gets sent twice from the customer and employee

By dylan m. over a year old

See more answers (2)

Question:

Is this safe? many people get bad reviews about this site. Is this safe? many people get bad reviews about this site.

Answer:

I have used this site for over 3 years now, and made around 20 orders or so. Very Safe

By Andre F. over a year old

Question:

Can o order from the uk site in the us Can o order from the uk site in the us

Answer:

This site is a scam. I just ordered 13 soccer balls, they sent me 3 defective balls... I am not able to either return or call them... I've sent many emails and no response yet. Please stay away

By Lawrence P. over a year old

Question:

How long does order processing usually take? its been 3 days and my order hasn't shipped. How long does order processing usually take? its been 3 days and my order hasn't shipped.

Answer:

They're going to take their sweet time they are the worst to ever buy with

By Moe R. over a year old

Question:

Is your site really legit? have seen too many bad reviews! i'm considering buying a sweatshirt on your site. plese reply soon. thanks Is your site really legit? have seen too many bad reviews! i'm considering buying a sweatshirt on your site. plese reply soon. thanks

Answer:

By dylan m. over a year old

Question:

How long would your order take if u live in n. ireland? How long would your order take if u live in n. ireland?

Answer:

DO NOT PURCHASE IT IS A SCAM. Ordered a pair of trainers for £126 and it said they would arrive 5 days later so i waited 6 days then went onto the live chat to be told that they didn't have any of them in the size i ordered and that ill be getting a refund in 3-5 days? I never had a single email telling me this? And whenever i went onto (my orders) it stated 'carriage to be confirmed'. Never purchase from here! Also their livechat is broken as every message gets sent twice from the customer and employee

By dylan m. over a year old

Question:

How long does it take to get the confirmation? How long does it take to get the confirmation?

Answer:

The order confirmation takes about 1 day and the shipping confirmation takes about 2-4 days

By Damilola O. over a year old

Question:

Paced an order 11/24/2015 and up to now i have not receive it Paced an order 11/24/2015 and up to now i have not receive it

Answer:

Did they send you an email with the tracking number and where do you live

By Damilola O. over a year old

Question:

How long will it take for my boots to arrive if i ordered them on sunday? How long will it take for my boots to arrive if i ordered them on sunday?

Answer:

I'm guessing you ordered them on november the 29th and it depends on what kind of shipping you chose at checkout

By Damilola O. over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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From the business

Pro:Direct Soccer is the world's largest online football store, featuring football boots, trainers, kits, equipment & more. Pro:Direct Soccer is part of Pro-Direct Sport Limited, whose portfolio of online stores also includes Pro: Direct Running, Tennis, Rugby, Cricket, Basketball and sportswear fashion website Pro: Direct Select.

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Soccer
Newton Abbot, Devon, United Kingdom
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