• Pristine Auction

Pristine Auction

Overview

Pristine Auction has a rating of 3.08 stars from 1,076 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pristine Auction most frequently mention customer service, sports memorabilia, and great items. Pristine Auction ranks 10th among Auction sites.

  • Service
    156
  • Value
    159
  • Shipping
    154
  • Returns
    114
  • Quality
    155

This company does not typically respond to reviews

Positive reviews (last 12 months): 36.1%
Positive
13
Neutral
0
Negative
23
142
See all photos

What reviewers want you to know

Positive highlights

  • Experienced the great auction site recently and won some wonderful prizes!
  • I definitely recommend bitting on sports memorabilia on pristine auction, great merchandise and great customer service.

Critical highlights

  • They do take a very long time to ship items and their customer service is terrible however.
How would you rate Pristine Auction?
Top Positive Review

“Great place to get your memorabilia!”

Roch L.
1/16/24

Been a customer for 8 years now and wouldn't go anywhere else as the prices are greatly competitive co.pared to other auction sites.

Top Critical Review

“More Low Value Cards...”

JONATHAN H.
2/15/24

There is a lot of hype from this company that you will be getting good cards from their mystery auctions and memorabilia that they promote. What I've experienced are low end PSA 10 cards that value in the $20 range and aren't cards people are wanting. $200 spent on one auction for a base Tua RC...garbage. You're better off saving for the cards you want and purchase on Ebay or other card shops.

Reviews (1,076)

Rating

Timeframe

Other

Reviews that mention popular keywords

auction site (110) sports memorabilia (69) customer service (125)
Thumbnail of user jeremyc767
2 reviews
0 helpful votes
February 2nd, 2024

Great site with a great variety of items. From sports to movies, to celebrities in general. Good customer service with an appropriate response time.

Service
Value
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Quality
Thumbnail of user stevenb2554
1 review
0 helpful votes
June 29th, 2022

When buying a mystery box certain sellers are more reliable and sell a decent product that are worth purchasing as long as you dont overbid. I was very pleased with my mystery boxes from TTC and Icon especially the Icon they slabbed cards that could be in the box were all displayed and the extra cards with the slab were actually quality cards that was a pleasant surprise. However the box I purchased from Showtime was a huge disappointment. The cards they selected to add to the box were all trash throwaways. It was overall a waste of money. Overall Pristine Auction as a whole has been great to work with. They even credited me for shipping costs by bundling my purchases and everything shipped in safe and secure packaging.

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Value
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Thumbnail of user joseb778
1 review
1 helpful vote
February 15th, 2023
Verified purchase

100% would recommend. Jerseys are in great shape. Easy to purchase. Delivery with tracking. Already bought 6 jerseys.

Service
Value
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Thumbnail of user hunterw92
1 review
0 helpful votes
May 25th, 2022

Very good website very reliable all of there memorabilia is authenticated and is my number one option for signed jerseys and helmets

Products used:
Signed jerseys on my wall

Service
Value
Shipping
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Quality
Thumbnail of user robertc2063
1 review
0 helpful votes
December 5th, 2019

I have been watching this site for a couple of months and seems legit. I waiting on the right autography

Thumbnail of user trents20
2 reviews
0 helpful votes
November 1st, 2019

Have been buying memorabilia from PA for several years. Have been able to hold off on items and eventually get them at a great price.

Thumbnail of user michaelm3589
1 review
0 helpful votes
December 10th, 2019

Safe and easy to buy from! A+ service and pricing! Never had a problem so far, and they always have great items.

Thumbnail of user anthonyf1014
1 review
0 helpful votes
April 22nd, 2022

I really like websites like this where I can buy autograph stuff one of my new hobbies and they got a lot of stuff here.

Tip for consumers:
Stay on top of it so you don't lose your bid

Products used:
Autograph stuff

Service
Value
Shipping
Returns
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Thumbnail of user justink141
1 review
0 helpful votes
December 14th, 2019

This place is pretty cool and the 10 min auctions are awesome. We like to bid on helmets and small items. I also like check out the mystery boxs. Cheesecake is good to eat when you are waiting to bid and seal the deal on your item.

Thumbnail of user dannyb612
1 review
0 helpful votes
October 7th, 2023
Verified purchase

The site is easy to navigate and there is a wide variety of items to choose to bid on. Comic Books, Gemstones. Cards, Jerseys you name it. I have won many. My only issue is some items I have received weren't packed properly. I wanted to start off by saying I have been a customer of for many years, since 2015. I have enjoyed bidding and winning memorabilia. It is part of my hobby to get items either from my State (Arizona) or people I grew up watching. I never had any problem before except in the past couple months. My first issue was when I bought a Warner Brothers " AT THE PLATE" poster. This arrived in the mail damaged. I went through customer support to see what I could do. I was informed I could get a discount or I could send back for a refund. Luckily I saw a similar item coming up for auction and sent it back. I won that auction and it was the same price so with my credit I didn't lose any money.

This past Auction I won was a Jake Plummer signed Cardinals Jersey, when it was delivered yesterday; the driver wanted me to know he could hear glass inside the box, and when he shook it you could indeed hear the glass. I wanted to take the whole frame out of the box and he warned me he couldn't take it back and I wouldn't be able to file a claim if I did that, So we opened just the top of the box to peak inside and it looks like glass portion of the frame wasn't facing the packing material; it was actually on the opposite side (that had no protection). I asked what I should do, He said to refuse due to damage and they would send it back to Pristine Auctione.

I sent an email to tell them of the situation described above and to "Please get back to me and let me know what is going on and what the remedy will be". Damon answered that a refund would be issued.

What bothers me is I spend time looking for that particular jersey, time to keep tabs on it and even more time to be online and outbid everyone else so I could have that item. I don't know the status of the frame, jersey, etc. If it was just the glass that shattered and nothing else was damaged. I figured that should be easy enough to fix and I might be able to get it back. If that wasn't an option I would like to see if I could get a replacement at least? But I was not given any other option.
So what is upsetting to me is #1... my past few packages were damaged. 1st one was a wash.
#2... I believe that the person who packaged my last item did not pay enough attention to be sure it was properly protected. If it was I wouldn't be going through all of this. That mistake cost me my winning item, my time and it is also very aggravating. Although it was nice to get a refund that doesn't really resolve my above issues particularly if that item isn't available anymore; and if it is.I will have to start all over again and it may be more expensive?
I just wanted to vent to you and make you aware of the situation. I am hoping at least whoever is in charge of shipping and handling please be sure to take your time and ensure it is packaged properly. I am not sure if anything will be resolved by leaving this review but I wanted to let you know my issues, thanks for lending your ear.

Danny

Products used:
Various, everything from jerseys to pictures

Service
Value
Shipping
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Thumbnail of user christopherh1091
1 review
0 helpful votes
July 7th, 2021

Awesome place to buy memorabilia and related items. Signed and unsigned, everything I've bought is as expected. Thank you pristine auction!

Thumbnail of user jerameym3
1 review
0 helpful votes
February 13th, 2023

Very exciting bidding for favorite items. Nice that you can combine purchases to save in shipping. Downfalls are that you can not set notifications for specific things you are looking for, so you constantly have to check in and the seller premiums add to much money at times.

Thumbnail of user davidh648
1 review
0 helpful votes
February 27th, 2018

I have gotten some amazing memorabilia from This place in the past Love pristine auction. Always mailed in a decent time frame and in great condition,

Thumbnail of user troyb382
0 reviews
0 helpful votes
June 27th, 2022

Just started using. No issues yet. Will be be using often and see how it goes. Tons of items to choose from.

Thumbnail of user patricks177
1 review
0 helpful votes
February 1st, 2018

Great auction site for all your sports memorabilia, comics and art. Safe, secure and fast shipping. Never disappointed, everything comes with COA.

Service
Value
Shipping
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Thumbnail of user rodrigoo2
1 review
0 helpful votes
August 10th, 2017

The prices in Pristine Auction are actually very good (even including their profit For the transaction) but could be around $50-$80 on the top of the bid you make, just for your for consideration. Still I paid $500 for a Falcons authentic helmet signed by Matt Ryan that in the market is around $700 if you get lucky. Some of the items have "fanatics.com" authenticity holograms and still $300 cheaper than if you buy it in the e-shop.

Thumbnail of user emmah339
1 review
0 helpful votes
March 14th, 2021

Good company with very good product.
Fast Shipping delivered as promised. Very Cool selection of items,

Service
Value
Shipping
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Thumbnail of user scottm2868
1 review
1 helpful vote
November 7th, 2022

I stumbled onto the site x-mas shopping for my boys. Both have autism and barely touch gifts I buy. But they love gifts to show friends. I bought a signed Jason hockey mask online for my son's birthday and he still shows all guest. I also love collecting items. The auction is addictive and need to slow until I actually see the products. But I don't foresee any issues. Some items will add to my collection, others will be sold to help my non-profit for autism. Look forward to a great relationship with the company.

My only concern (which not really at this time) will be shipping and the conditions the product is delivered. However, I have not overspent on items and in no rush right now. Will see how the small purchases turnout before hitting the Elite section. I really had to control myself on some items.

Products used:
All signed collector items

Service
Thumbnail of user jayj211
1 review
0 helpful votes
April 8th, 2019

This site is pretty cool. Easy to follow what's going on, place bid, win, your happy, the wife - not so much! Lol

Thumbnail of user m.s12
1 review
0 helpful votes
January 3rd, 2023

A lot of super cool stuff and it's all vor free.
Unfortunately I haven't won anything yet but maybe this will change now ;)

Thumbnail of user nickr95
1 review
0 helpful votes
January 9th, 2018

Have just recieved my fist items (Commemorative Super Bowl XVIII Score Card With Patch: Raiders vs Redskins & Tommy Chong Signed "Cheech & Chong's Animated Movie" 8x10 Photo (Authentication: Beckett Hologram) from Pristine and total rapped. Cheers

Thumbnail of user bruced165
1 review
0 helpful votes
March 14th, 2020

This site has some awesome finds, great products at a fair price! You can find autographs from the early cats like Babe Ruth and Micky Mantle to all the new and up coming stars.

Thumbnail of user shawnk75
1 review
1 helpful vote
November 2nd, 2018

A lot of unique items, good deals and easy to use. They usually reply within a day or less. And have even resold with them.

Thumbnail of user danielak26
4 reviews
0 helpful votes
October 16th, 2020

I purchased several items from Pristine Auction and they always arrive quickly and in a great condition. I love the process so far!

Thumbnail of user chriss744
1 review
0 helpful votes
June 30th, 2017

I'm a Canadian Citizen who has tried the site for the 1st time. I got my item within 3 weeks, but was a little surprised when I got my Jersey. It was a knockoff, but I wasn't overly disappointed as it only cost me roughly $80 CDN. Just be careful when ordering as my Winning Bid was $29.95 USD And it ended up being $50.25 USD when Shipping &Insurance was tacked on, plus $17 CDN(Customs /Duty). I'll use again in the near Future.

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From the business

The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!

Business History

At Pristine Auction, we're more than an online auction – we're a passionate community of collectors, bringing you the thrill of authentic autographed memorabilia, cards, coins, art, and collectibles. Since our humble beginnings in 2010, we've transformed from a spare bedroom operation to two state-of-the-art facilities spanning over 60,000 square feet in Phoenix, Arizona.

Our team, now over 100 strong, shares a commitment to putting our customers and consignors first. This customer-centric approach has propelled Pristine Auction to become one of the largest and most trusted auction houses globally. In addition to our online auction, we own and operate a fixed-price Marketplace (pristinemarketplace.com) and Authentication (pristineauthentic.com) service, providing collectors with even more opportunities to discover prized possessions with confidence.

We specialize in connecting collectors with genuine moments, and authenticity is our hallmark. We collaborate directly with leading authentication companies and host on-site visits from top third-party authenticators, ensuring every item is 100% genuine.

Pristine Auction operates with values that honor God, our families, and our customers. With a focus on speed, quality, and premier customer service, our mission is clear – to connect collectors and fans at every level with authentic moments at their price.

Explore the excitement with Pristine Auction, where our various online auction formats and vast inventory offer thousands of opportunities daily for collectors to score unique and genuine treasures.

Company Representative

Thumbnail of user jaredk14
Jared K.
Typically does not respond to reviews

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