Printglobe

Your website provided a lot of useful information that helped me make our buying decision. I did have some additional questions, so I used your online chat service and met Susan who was very helpful and professional and made sure our order arrived on time for our event.

I was very happy with the quality of the product and the speed of its delivery. The quantity was off (low by roughly 20 coasters) but they account for the "10% over or under" in their terms & conditions. I have yet to be credited for the shortage. PrintGlobe will also tack on an additional $10 of "design time" during which they make sure your artwork is up to snuff regardless of the quality of work you send them. This additional charge won't be made clear to you until after you have already paid for your order. I believe this step to be in poor taste. The initial "flight check / design time" charge should be included in the up-front price, not tacked on after the order has been received by them. That way the customer won't feel nickel & dime-ed by PrintGlobe. The account manager assigned to me, Susan, was very helpful in explaining these things to me. Setting aside these minor issue, again, I was very happy with the quality of product/printing and the timing of delivery. Thank you, PrintGlobe. The coasters will be a welcomed addition to the event and I will be sure to come back to you in the future.

Everything arrived on schedule and exactly as ordered. No hassles and our rep was always fast to respond to any questions.

My customer service rep was fantastic. She was extremely helpful, friendly and thorough. The print results however were horrible. The colors were inconsistent and the print job itself was terrible. The printing on the mugs in particular was horrible. After spending nearly $10k I am truly disappointed.

The entire process went smoothly; from getting the samples to receiving the order, everything was done in a very timely manner. No complaints.

Everything would have been 5 star if not for an order having a mistake on it. I contacted customer service and let them know the problem. After a little back and forth it was recognized to have not been my fault on proofing and a production error. Tatum recognized this and promptly sent me the corrected items with no charge. I really appreciated the personalized customer service. When it was time to reorder we used Print Globe and Tatum again and everything was perfect.

Very easy to place the order and art work. They did a great job laying out the art work as well. Great help from Jessica

everything went pretty well, it just seems a little hard to talk to someone the first time I called, but I got followed up, so it's fine.

thanks,

They had difficulties with my graphics, which was a little frustrating, but in the end they took care of it for me.

The customer service rep offered to send a sample of the ornament we were considering. I'm so glad we had that opportunity, because we ultimately chose to go with a different style, based on being able to see the product first-hand before purchasing.

The web order process was a little less clear than it could have been. So I started a chat and that cleared many things up. The person I chated with sent a followup email which was very nice, so I ended up using her via email to do the order transaction. She was great.

The retractable badge clips we ordered were delivered in a very timely manner. The quality of the product is great. We thought our logo came out slightly blurry on the product once printed.

The banner literally came at the end of the day on Friday for a Saturday event- I was on pins and needles waiting for it to arrive.

Sydney was extremely patient and helpful as neither I nor my graphic artist had done napkins and weren't aware of issue of printing on napkin tissue. Well done!

Karissa was very helpful in answering any print and shipping questions that I had. Though, I had a promo code for $50 OFF that I didn't see where to input... :/

I was uncomfortable providing my payment and address information without first seeing at least a general proof of what I was ordering and how it would look (since I provided my own picture and print), but Customer Service assured me all would be ok and I wouldn't be charged unless I approved the proof. Hope this is the case!

The ordering was easy... I left a note on the design so it will be good to see how easy this process is

I have not received the proof yet so I don't consider the experience complete. So far, it has been very user friendly.

A little early on to know how it'll go. I wish I could've seen the text center but I put it in the special instructions area so hopefully that'll work out

Had several issues with first CC... billing info/shipping match up, etc. It may of been user error on my end. All is well now, I eventually just used another card. Thanks! Excited to see product!

found shipping costs were very high but was helped to lower that . My order could fit in a 8x11 envelope. Even $14 was steep. Why not put in a large envelope and send it USPS?

Tried Chat to get a quick answer on reordering with changes vs starting anew, but no one came into the chat box. So I made do.

I would have liked to see a digital proof before placing an order. I am hoping these turn out and I will refer once I have my order.