Printglobe

I have been very dissatisfied with my purchase. First, I was not given a proof until I emailed to follow up on my order nearly 2 weeks after I was promised my proof. Then, they found out the factory no longer carries the mug I ordered. Thankfully my customer service representative found an alternative at no additional charge. Unfortunately, at this point my in-hand date was pushed back by several weeks. When one package finally arrived the print quality was terrible. I am lucky that I have had such a helpful customer service representative in this terrible experience.

I was emailing back and forth with your customer service and was told your company could ship to my address, however when I input the mailing and credit card billing address the option under State didn't list Armed Forces Pacific (AP). I input my zip code and selected CA for state. Now I have no idea if my order will process or not.

The coasters we ordered were fine. Not great quality. The issues I had was with the timing and shipping. They were not upfront with how long it would take to produce and ship and did not meet the deadline I had. They were also slow to send the shipping confirmation - I actually had to ask for it.

Printglobe emailed me a $20 off coupon but the rep didn't take the $20 off of our order even though I put the code into the order. The sales rep was not helpful and despite telling me she would check with accounting, we have not received the promotional credit. I will be hesitant to use Printglobe in the future.