• PrinterPix

PrinterPix

Corporate Values

Overview

PrinterPix has a rating of 3.16 stars from 1,997 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrinterPix most frequently mention photo books, good quality, and next time. PrinterPix ranks 8th among Photo Printing sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 58.9%
Positive
129
Neutral
15
Negative
75

Instant Feedback

11,630 reviews

275
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What reviewers want you to know

Positive highlights

  • Just called to check on the status of my order, my customer service representative was really helpful and informative

Critical highlights

  • The person requested the order number and pictures for proof of damage.
How would you rate PrinterPix?
Business's Favorite Review

“Great customer service”

Elizabeth W.
1/16/22

I received my order, a blanket, with an error in the printing. Patricia at customer service sorted out the problem with a replacement blanket quickly and efficiently. Very quick response from Patricia to my emails considering all this took place over the Christmas period. Great customer service and will definitely use the company again. Blanket was great quality. Thanks Patricia

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Top Positive Review

“Great customer service”

Elizabeth W.
1/16/22

I received my order, a blanket, with an error in the printing. Patricia at customer service sorted out the problem with a replacement blanket quickly and efficiently. Very quick response from Patricia to my emails considering all this took place over the Christmas period. Great customer service and will definitely use the company again. Blanket was great quality. Thanks Patricia

Reviews (1,997)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (902) metal prints (93) christmas gift (83) order number (26) christmas cards (88) photo book (230)
Thumbnail of user kianae9
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Super easy to navigate the website and how to upload & add pictures. Love the fact that you offer a double-sided collage blanket! I did pay for the extras with HD color printing and no PP logo which I think were worth it! Will be buying again!

Thumbnail of user marciah454
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Very easy to order. Beautiful, finished product. I would have expected to pay more for something like this.

Thumbnail of user maryannl139
1 review
0 helpful votes
October 1st, 2023
Verified purchase

We were pleasantly surprised with the quality of your canvas pictures...we will definitely share your site with family & friends. Thank You so much!

Thumbnail of user gladysh42
2 reviews
2 helpful votes
September 1st, 2020

Adrian Potter was excellent. Helped me to place an order of books i had ordered 2 months ago. Was very knowledgable. Everyone loved the 1st books needed to get more.

Thumbnail of user annitav1
1 review
0 helpful votes
September 24th, 2021

It was super easy to create and customize! I ordered and realize that I needed to make changes and Patricia helped canceled my first order and was able to help me with my second order. So happy that she was able to help me make sure I was $100% satisfied!

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielc2568
1 review
0 helpful votes
August 11th, 2021

Merci de l'efficacité de Patricia pour la prolongation de mon coupon d'achat. Je vais pouvoir faire plaisr au destinataire de cet envoi. A bientôt sur Printerpix

Thumbnail of user terrys1995
2 reviews
0 helpful votes
April 5th, 2024
Verified site experience

I'm Vice President of The Napa Valley Photographic Society I will share my great experience with your company with our membership.

Reason I chose this business:

I needed to save money to produce this photo for an auction fundraiser that I was asked to donate this photo to. I need to be careful of my photography expenses to produce my photos.

Thumbnail of user celestes69
1 review
0 helpful votes
September 29th, 2020

Jessica was able to update several expired codes allowing me more time to create photo projects!

Thumbnail of user laetitiaa2
1 review
0 helpful votes
September 4th, 2020

Merci au chat et a Nancy pour le coup de main pour finaliser ma commande, car problème d adresse. Maintenant j attends ma commande avec impatience, j avais déjà commander et un super résultat. Donc je conseille

Thumbnail of user shirleyc1412
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I've used PrinterPix before and their team does an outstanding service. Thank you for your time and your help with this project. My Granddaughter will love this for her 31st Birthday!
Shirley Cooper

Reason I chose this business:

Because they are #1 in my choose of doing photos for me!

Thumbnail of user emmao54
1 review
1 helpful vote
October 21st, 2020

Had a slight panic after ordering a blanket for my sisters 40th birthday with her and her husbands heads chopped off in some photos. Not a problem apparently, just contacted Patricia on live chat and she was so much help. Thank you so much Patricia. Can't wait to see my blanket now

Thumbnail of user skyo2
1 review
0 helpful votes
December 2nd, 2020

Paige was THE best customer service representative I have ever had the pleasure of working with. She was attentive, pleasant, very nice, calm, and explained everything to me perfectly. I had called before and not got the same service so it was nice to have someone who was so pleasant to speak with. Please give her accolades and even a raise because she is the reason why I will be ordering again. My last call to this company I had someone no so great and I wasn't going to order again but Paige's pleasant demeanor and attitude and efficiency is going to make me a life long customer. Thank you Paige Cooper!

Thumbnail of user bridgetg134
1 review
0 helpful votes
August 27th, 2020

Jessica I can't thank you enough for the exceptional service. You actually deserve 10 stars. The speed and efficiency, as well as the professionalism from your side was remarkable.

Thumbnail of user brookeb464
1 review
0 helpful votes
September 15th, 2023
Verified purchase

The blanket I ordered turned out perfect! Every detail of the picture I sent in came out beautifully on the blanket. After I had put in my order, I received updates as the blanket was being made. My order came quickly and with the expected delivery date via FedEx. Thank you for a beautiful job!

Thumbnail of user jor126
1 review
0 helpful votes
November 4th, 2020

While the process is not user friendly, I have purchased from them twice before and been totally happy with the end product. Amy Joseph in customer service helped me through and pictures are ordered. Can't wait for them to come. Thanks again, Amy, for all your help.

Thumbnail of user hollip8
1 review
0 helpful votes
April 18th, 2024
Verified purchase

I needed a project quickly and paid a lot but got excellent turnaround time! Love Printerpix and have used them for several projects and will continue to use them. Always good quality and they've always made an effort to meet my deadlines even when I didn't pay for rush service.

Thumbnail of user pegg12
2 reviews
0 helpful votes
August 25th, 2020

Had an issue trying to use 2 vouchers on one invoice. Patricia from online chat was wonderful. Was able to place our order and provided a discount on shipping.

Thumbnail of user tammiej21
1 review
0 helpful votes
August 25th, 2020

I am very pleased with the books I've received and the service I got from Adrian Potter. My online order was incorrect and he assisted me in fixing it.

Thumbnail of user kathleeno220
1 review
0 helpful votes
September 24th, 2020

Garry listened and came through. Great customer service! He was efficient and timely. Because of him I will continue to be a customer.

Thumbnail of user marisam193
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

I had an amazing experience with PrinterPix! They did a beautiful job with the personalized photo books I ordered. And when I noticed a problem with the binding on one of the books, they sent me a replacement copy. The support staff were very helpful and prompt in their responses.

Thumbnail of user traceyl128
1 review
0 helpful votes
November 13th, 2020

Even though I received the wrong calendars. Nancy sorted out the problem quickly and efficiently. Very helpful lady and I am still happy to use the company next time

Thumbnail of user paull1018
1 review
0 helpful votes
September 17th, 2020

I was trying to create a collage canvas but on checking preview I found the images to wrap round the edges what I didn't want. So on the live chat I asked for help the first person was in no need helpful name not to mention but P is a clue, I was tempted to go else where and P just left the conversation! So willing to give it one more chance I spoke to one more advisor, JESSICA, she was very helpful polite and indeed did explain how I would be able to fix the issue ( move pictures layout Use Transform button and where it was) she also asked if any other help was needed and politely signed off. Jessica was why I continued with the site and saved a sale, a costumer and returning business. Thank you again as this is a very important gift

Thumbnail of user denises638
1 review
0 helpful votes
August 24th, 2020

I spoke with Jessica this evening - i had a query regarding the expiry date on a prepaid voucher i had for a photo book.
Jessica dealt with my query efficiently and was helpful, polite and friendly.
She was a pleasure to deal with.

Thumbnail of user jennd469
1 review
0 helpful votes
April 20th, 2024
Verified purchase

I love the quality and the look of my blanket! The time it took was very impressive as well. Highly recommend!

Thumbnail of user kristeng512
1 review
0 helpful votes
October 19th, 2021

I had a question about my product's production time and delivery. I chatted online with Patrica who was very helpful with the timeline. I look forward to receiving my order.

Service

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From the business

Company Representative

Thumbnail of user jeremyp38
Omar B.
Customer Experience Manager
Typically does not respond to reviews

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