PrinterPix

I called PrinterPix for help this morning, and Mark was helping me to resolve some issue with my photo book. He was nice and very helpful and was able to resolve my issue. Thank you Mark.

The fleece blanket turned out great. It took a bit longer than I thought to arrive but worth it!

I recieved the wrong canvas photos, had them picked up by UPS and delivered back to printerpix. Emailed them about the issue twice and didnt hesr bsck for over a month. Called 4 times, told multiple times they would get back to me after and they did not, after making me do all the legwork calling ups to confirm they recieved their wrong pictures back. Also sent me an invoice for 35 dollars during all of this which is still just unreal. Through all this, I finally spoke to the only competent customer service representative for this company. Her name is Amy Joseph, and she should be promoted to the head of the customer service department so she can show the rest of the company how to resolve issues like this and not lie to the paying customer and make them reach out time and time again to try and get a refund or get their correct order sent out. Printerpix, your company has horrific reviews and I now know why. I am giving you 4 stars because I told your only competent employee that I would give a good review after she made things right for me and did the job nobody else in your company could, which was shown time and time again during this process. Sorry but I am not giving credit to your company but to Amy Joseph. She is the future of your company, promote her or continue recieving your subpar reviews and losing would be returning customers like me.

Well. What persuaded me into buying this customized blanket is that they had a great sale and if there's one thing my mom taught me is to never buy anything unless there's a sale. So i ordered nov. 9th and it have been on "progress" for 21 days. I called and they finally shipped my order. Then Dec. 6th it said that it was delivered but it wasn't. Long story short we called and asked for a refund bc it was just getting to be to much. Then they put us on hold and never got back to us right when we asked for the refund. Ironically that's when I heard the doorbell and BAM there was my package. But it was really fedexs fault

It's acute idea. Made a blanket for my grandson with all of the people. He loves most. A little bit smaller than I thought it was going to be but I got what I paid for. I know he'll love it.

I just completed my order of 3 photo books. I had technical difficulties with the system not working when I wanted to complete my order and had to wait the next day to call to get it resolved. I just spoke to Mark who was very pleasant and assisted me in getting the problem resolved. I've used Printerpix in the past and will continue to use it in the future.

The website could have been more user friendly but other than that it was a good experience.

I have ordered several different photo art items from Printerpix and have loved them all! The only issue I've ever had was metal art that arrived bent or smashed on an edge or corner. It is typically due to the postman cramming the package in my mailbox, but maybe more sturdy packaging would prevent this from happening. Other than that, the pictures turn out GREAT!

I liked the pictures. I was having problems with deleting between the pictures I was debating on. I actually wanted a different picture, but am ok with the one I ended up with.

Easy but cost more than I thought when I bought the offer

This was my first time and it was difficult creating the calendar. Instructions would have been helpful.

So I just received my orders today (two canvas collages) and I LOVE them. I got them as surprise gifts for my parents, and I'm giving to them tomorrow. I bought a groupon for this, and the process was seamless. Using printerpix's interface on the website was pretty simple and I enjoyed working with the different formats to decide which ones I wanted. I had to play around with a few of my pics- reduce size, etc - to make them fit. But it all worked out.

The one glitch I encountered was that I placed my order like the day before everything went crazy with Covid-19 (I think the NBA shut down the next day). With all the restrictions, etc that came after, my order seemed to be delayed. The FAQs on the website stated that 15 business was the average "longest" that orders took to process, but once mine went over that period, I reached out. I understood that COVID-19 probably was delaying things, but it would have been nice to get a proactive update.

Anyway, my order arrived today (placed it on March 11th, received it April 17th) - that's a bit longer than I expected, but i must say - it looks good! I am super impressed with it. And given that I had some old/kinda low quality pics in one of my collages (an old pic from the 1940s of my grandmother), I was worried the quality may be a little rough. NOPE! All the pics look good. Yay! So, I recommend them!

SO, this is long, but needless to say, I'm happy. And I'd defintiely order from them again. But serious heads up, it took over a month to receive. Not sure if that was simply because of COVID or because they're just a little slow - either way, will use them again, but definitely will ensure I don't have time constraints!

A bit of the image was cut off of the canvas. I will try again to get the image made correctly

Experienced problems with order, so I contacted printerpix customer service. Paige was able to fix problems 100%! Great customer service!

I ve a proble with my project because from some days I could nt finalized my project for an error 524. Then I chat with Nancy who helped me and confirmed my work. Now I hope its ok and hope my work arrive soon.

I have just spent some time scanning in and editing black & white family photos to form a photo book which I decided to print via PrintaPix, mainly because of the price and the easy price calculator.
The project recovery system works well. There are some very positive features in the package and the final result is excellent but I have several suggestions:
-The company should advise users to start with a small number of pages and add, because it is not possible to delete any. This caused me to have to restart after I have layed out the photos and added the captions, so I lost several days.
-I put the photos roughly in the order for the book with a sort key but they were uploaded randomly and I could not reorder them.
-Because I wasn't sure how to upload a large number of photos, I ended up with duplicates which I could not delete.
-The system does not say how many photos have been loaded.
-There should be an option in the Account' menu to start a new project.
-Projects an photos should be given a linked reference; sometimes it is difficult to know which project you are in and which are the associated photos.
-It would be useful to jump to the end of the pages during the project.
-Advice should be given on good fonts and the point size; I used 20 point which was too big.
-There is no way to log off at the end of a session.
-It would be useful for the photo book to be kept for a month to allow a reorder.
-The photos window is two photos wide and needs to be wider if required.
-A last minute extra to the cost was the option to have quality paper.
However, despite the traumas, I am very pleased with the end result of four quality books at a competitive price.
David Miller

I placed my order for polar fleece blanket with my grandaughters pictures on December 13,2019. I wasn't really expecting it on Christmas but it was worth the wait! I received it today and it turned out beautiful. No complaints here. I am expecting another order soon

Size was small than expected. I was expecting to get a bigger frame

Easy so far
Took quite awhile to arrive but I'm happy with the picture.

There is ink all over 2 pages of one book
But I've made nearly 100 books over the years and this is the first one with a problem. So overfall I've been very satisfied.