PrinterPix UK

Ordered a photobook on the 29th February. I am in the UK and I ordered from Printerpix UK as it says on my reciept. Despite paying for expedited shipping, it has turned up TODAY (after 20 days - nearly three weeks!) and it has a IMPORT VAT charge levied on it by UPS the carrier of £139. I have been informed that I will still be liable for this despite refusing delivery and the debt is handed to a debt collector. I received no warning about this! How can I be liable for an import tax when I am a UK citizen ordering from a UK website with NO associated warning.

Poor print quality (all pixelated), long lead times (3weeks+), eternal chats (more than 6 weeks now) with ill-prepared customer service not willing to admit errors and refund for poor quality products. Avoid it!

I ordered personalised wooden jigsaw puzzles which were intended as Christmas gifts. With the postage charges my order cost over £100, so these items are relatively expensive.
Printerpix sent the cheaper puzzles printed on hardboard.
Printerpix has ignored all requests to process a return and refund.
I am now forced to recover my money by raising a Section 75 claim with my bank.

Also vorab, Kundenservice Kayla war erste wirklich gute Hilfe in knapp 2,5 Wochen Ärger.
Erst hat bestellaufgabe nicht funktioniert, dann war Lieferzeit wesentlich länger wie angegeben, rpckmeldeunf auf nachfragen kamen Tage später ohne wirklich Informationen zu enthalten und zu helfen und dann kam das Produkt mit einem schlechten nicht vollständigen Druck an.
Habe nun Ersatz versprochen bekommen, hoffentlich klappt dies.

My fridge magnets came 3 weeks late and when they arrived they had the wrong pictures on them. Did get a refund but honestly not worth the hassle. Use another business.

I spent around £50 on a large Sherpa blanket to use as a memory blanket with photos printed on. I waited for ages to receive it, but didn't mind the wait. When it finally arrived, I was so disappointed. Where there should be black in the picture, bits of it are a sort of fluorescent blue and it looks like the ink has run out. As soon as my partner saw the blanket he mentioned it. I am really upset. £50 down the drain as I cannot seem to contact them. I would also say I was expecting the Sherpa blanket to be better quality also. It is extremely think and not fluffy on one side as expected. Avoid this company.

I wish I could give zero stars!
Ordered 2nd December, they took the money straight away! It is now the 18th December and my items have not even been printed.
Cannot get any responses via any method, emails ignored, phones not answered over 2 hours on hold to live chat with 70 people in the queue and then cut off... this happens multiple times!
Generic covid excuses but other providers delivered why can't you?
Biggest bunch of cowboys! Avoid at all costs!

Do not recommend, cheap and basic product. Very disappointed. Will not use this company again. Will not be giving as Christmas gift as not what expected.

I placed an order with printerpix 16 days before their deadline of December 10 to get it by Christmas they took the money out in November it's the day after Christmas and I still haven't received it on their website it says they are in Florida but when you call you get the UK printerpix. I called last week to be sure it would be here by Christmas river Smith assured me it would be here by Christmas no matter what and it is not she sent me an email stating their delivery policy which made no sense because the delivery policy was over it had already been 25 Days Way past their delivery schedule that they promise. Now I'm trying to get in touch with them and they're not open... of course not it's the day after Christmas on a weekend so they knew when it didn't show up on Christmas I wouldn't be able to do anything about it.

My first photobook was acknowleged (eventually) by the company as being substandard. Many emails and weeks later I received their 'quality controlled' replacement book.
The photos were no better, there were marks on the page edges and they had failed to print the last page. Their Social Interactive Team completely ignored my emails - very professional.
I resorted to ordinary complaints method. Response - send photos, which I did. Two days later I received the reply

"I am Sorry for the inconvenience caused on this. Thankyou for sending the photos and having checked in the preview and found that we have printed exactly the same as you have designed. And we are unable to help you on this.

Kind regards,
Vince Solomon
Printerpix Customer Service Team"

So my replacement book was designed to have a page missing and black marks on the page edges! Clearly I hadn't designed it like that but they are obviously not going to correct their mistakes.

Save yourself the hassles. Avoid this company and shop elsewhere

Absolutely ridiculous customer service! I've been sent a free A5 hardcover photobook for 20 pages because I have used them such a long time ago. I spent a lot of time creating my photobook and trying to make it really nice - when I added it to my basket, it was NOT free, I only got 40% off. Sent a lot of emails more than a week ago, still no answer, I tried to chat online to someone after waiting 4 hours in the queue, when Viviana eventually started helping me -she gave me NO ANSWERS and just said she is helping other people as well! And then she cut me off! I will never use you again! No wonder I stopped using you in the first place! False advertising and extortionate prices for delivery!

A couple of days after my Dad passed away, my Mum asked me if I could get her a photo printed of Dad so she could talk to him. Not having the time or emotional strength to do this face to face, a quick google search and I arrived at Printerpix. The product itself was fairly priced so I went ahead with the order. When it came to delivery options... £19 for next day delivery! Due to the aforementioned time and emotional strength I sucked this up, yes it's ridiculous, but i didn't want to spend hours shopping for a photo, besides it would be here tomorrow... WRONG! It took over a week for the delivery to arrive. Again, at a point in my life where I had more strength and time I would have challenged this. £19 for next day delivery that actually takes over a week is DISGUSTING. Avoid at all costs people.

FAKE DELIVERY DATES EVEN AFTER I PAID EXTRA FOR A NEXT DAY DELIVERY

I EVENTUALLY HAD TO COLLECT THE ITEMS 30 MILES AWAY AND THE ITEMS WERE OF POOR CHEAP QUALITY

I've been invited to leave a review for Printer pix, it was also suggested that I leave a 5 star review because it would help 'Eddy' progress in the company. Sorry Eddy, but no. The willingness to resolve my problem now, after we've been ignored for 3 weeks, is not going to earn you back the rest of the stars. We have had an absolutely appalling experience using this company and I'm not going to be emotionally blackmailed into giving five stars like the majority of people reviewing here.
Printer pix are awful, they charge exorbitant delivery charges after you've spent ages creating your product, in the hope that a few people like us will just go ahead and order rather than face having to start again elsewhere.
The product was shoddy and poorly made.
The packaging and delivery time scales are awful and incorrectly advertised.
The customer service did not respond for several weeks via email/social media/webchat and we couldn't call because the phone number for support is premium rate.
I genuinely believe the only thing that got me a resolution was my telling them I had reported them to trading standards over breaches of the Consumer Rights Act.
Eddy was great, and helpful, but too late. The call from him was somewhat akin to handing someone a hanky an hour after they sneezed.

I ordered 5 calendars on the 14th of December. At that time their site had a countdown clock saying that all orders made until the 16th will be delivered before chriatmas. Guess what. Now their site says that everything ordered after the 13th will not be delivered for christmas. Called them and they said their website said that 13th is the last day since black friday. Awfull liars! Waste of money. Would love to give 0 stars

I get nothing but spam email from this company! Never signed up! Can't remove your email address unless you input your email... really? Think I'm going to fool for the old input your email address to validate it so you can send me more crap!

Would never deal with UNPROFESSIONAL companies like this!

WORST company to ever purchase from. Please read the true, negative reviews before purchasing.
I ordered puzzles and tried cancelling the other after paying an extrusion amount of money for shipping. I tried cancelling the order after reading the reviews of how customers never received orders, image quality on items were poor, and how it was a con company. As I placed my order at 8pm, there was no way of me getting in contact with the company following their 30 minute to 1 working day cancellation policy, as their business was closed for the day.
I tried contacting them immediately the. Next day, and didn't get through until 2 pm, where I spoke to Moses who said my order had already been made and despatched. When I asked for proof - they weren't able to provide me with proof, as they only offer UNTRACKED delivery, through Royal Mail. He said I would have to wait 7-10 days for my order, even though Royal Mail deliver within 2-3 working days. He then cut the call on me.
I then rang again, after 30 mins, I finally managed to get though to Vincenzo, who was of some help. He said to me he had to speak to his supervisor to see if the order could be cancelled due to my unhappiness, and then gave me a call back later saying I couldn't cancel the order and they wouldn't offer a refund. He said the company use Whisl as their shipping courier. I then got an email at 10 pm, just now, sending a FALSE tracking number, that isn't with Whisl or any other company.
Please - save your money, save your time, and don't purchase anything from this company. I wasted money whilst on the phone to them. Every time I tried contacting them through Instagram, email and their live chat, I received no response.
Let's see if I even receive my order in seven days - even though I've given them until Friday 30th June 2020, until I file a legal complaint.
Believe me when I say I will NEVER be ordering or recommending this company.

I would have liked to give them a good rating on their photo products, as they are of good quality, but their service is the worse! I used 3 groupon orders through them. The first order took 8 weeks to arrive... I called several times to get updates and was either left on hold for at least 30 minutes or hung up on. They do NOT respond to their emails to customer service; the 2nd order actually went through well... arriving in 8 days; the 3rd order, a total screw up... took 5 weeks to get order and then did not include the mounting material. I have called 3 times (once again left on hold for over 30 minutes each time); no response to 2 email requests on getting this material... and each svc rep stating would be 'shipped today'. Which never is. THE WORSE SERVICE I HAVE EVER experienced and would NOT USE THEM again!

The WORST experience I have ever had online shopping.

I purchased personalised end of term gifts for my junior dance students which is where I spend my termly marketing budget. Before purchasing at the start of November I had three calls of over 20 minutes to customer service checking they would arrive in time.

After non-delivery of my order I phoned again twice (this time each call was over 30 minutes of on hold) and was promised a re-delivery by 5pm the day before the end of term. This did not happened. I spent another hour on the phone to customer service team, who asked me to put the phone down and wait 10 minutes for a manager call back. 7 hours later that had not happened so I phoned again (20 minutes on hold) and was told again that a manager would call me immediately. He didn't.

The next morning I called again and this time found not only were they not out for delivery they hadn't even gone into production. So I had been lied to continuously for two weeks of calls. They refunded my money and told me the order would be cancelled. I was left on the day of the show with no budget to buy the kids new gifts (refund takes 7 days) and with absolutely no marketing for next term which will have a serious affect on my business. They offered me a free photo book. I declined.

I have not been able to reach a manager and have not had a reply from my complaint emails.

Please note I had a direct email address for a manager as on the 13th Nov when I first phoned the company to check the delivery would be on time before I purchased - I had been so impressed with the customer service I had emailed to name the three representatives I had spoken to and praise them (in retrospect having to make 3 lengthy phone calls in one day before making an online purchase should have been a red flag.) The manager replied immediately to that email thanking me and offering me a free canvas - which I did not take up.

My order was my end of term gift to the 29 junior dance students I have. I had nothing to give them after their show.

I spent HOURS on the phone to their customer service team in no less than 13 phone calls of at least 20 minutes by the end of it. I lost all of my marketing though I am promised the money will be refunded this week but not yet and it's too late for the next 5 months of my company.

An evil company.

This is a great site if you have many, many hours to create photos using antiquated software that has virtually no intuitive design and lacks clear documentation. There is documentation of sorts that you can probably find if you have nothing better to do than point and click all over every screen. Don't try contacting them via phone as I did and got static for each of the 9 calls attempted over 30 minutes. Of course I was calling their US number. If you complete an order you will learn that you get a confirmation order number but the total amount paid and what you purchased are no longer available to copy. They do have a chat option that is only available if you can manage to get to a point where you think you are ready to pay. The chat folks are a mix of bad and not too bad but have a tendency to just drop the chat leaving you with a message that chat is not available.
You can do much better using any of a few thousand other photo processing options.