PrimeWines

Absolutely zero customer service. I've left at least 5 messages and 3 emails regarding my order I placed on 12/8/2010. My "order status" reads "Shipped," but we have not received the order. They will not reply to emails or messages, nor do they ever answer their phone. I'm with everyone -- this place is a criminal scam. I am stopping payment on my Amex now. Ridiculous.

I too was scammed by this company. They took my order online in early December 2010. What an embarassment to learn that the person I sent the CHRISTMAS GIFT to never received it. I thought it quite odd that by end of January, she did not thank me. I asked, and lo and behold, she never received a thing. Sent multiple emails. No response. Left Messages. No call backs. Now I call and the phone has been disconnected. I finally googled "Complaints against primewines.com and see this is one big scammer. I plan on notifying the Illinois Attorney General, Better Business Bureau, and also see about small claims court filing.

Same experience as everyone else. A scam. Takes your money and does not deliver your product. Does not answer the phone, phone messages, or emails. Wish I had looked at the BBB's site before I ordered. They have had several complaints and have an F rating. Doesn't stop them from taking peoples money though.

I spoke to Jeffery 4 times. He was very pleasant each time he returned my voice mail messages. He told me that it was their fault and made 4 promises to make it right and still, after many months of trying, I still have no wine. How do I report this to the FTC and the FCC? I believe this is fraud? Semper Fi.

Thank goodness I am not the only fool.
At least I received one month's delivery for wine that was supposed to be delivered monthly for one year.

Has anyone contacted a lawyer to determine if something can be done?

I placed a large order ~200$. It stayed on status "processing" for two days and my credit card was charged promptly. I called them and spoke to Jeff Ibson and he said that those particular wines were not available but he would suggest "upgrades". I had to place two more calls before the upgrade list landed in my email inbox. Only, it turned out that they were a set of cheap wines whose prices were blown up to look like they were compensating for their mistake. I have called them several times and left them messages to cancel my order but I am yet to hear back from them. These guys are obviously lazy, unsystematic slackers and the website is absolutely a fraud case.

Do not order anything from this website! It has been almost 2 months since we placed an order, and never received it. Vendor assured us it was his fault, would ship the order out immediately, but never did. Will not return Emails or phone calls. Only returned my phone call after I left a message to say I wanted to place a large order, otherwise won't answer your call at all.

Take payment promptly and do NOT deliver the goods. Do not communicate by phone or e-mail. A scam-site if ever there was one. Have lodged a complaint with FTC and my credit card company.

Same experience as everyone else. Does anyone have an idea on how to stop this? This is a crime - literally. Has the FTC done nothing with all the complaints filed.

Had a horrible experience. My brother in law ordered a hundred dollar wine for my anniversary but I never recieved it. I even called and emailed but got no reply back. Rip off! I am looking into filing an official complaint now.

Wish I had found out about this website before I had my same bad experience. But maybe I can help save other people the worry:
My recent experience with Prime Wine Inc.

Tuesday, February 16,2010: placed order online for 6 bottles of Fragolino Mixed 6 case. The total amount was $99.00. Received email confirmation but no date of delivery. Thought an email would come once the order was shipped.

Friday, February 19,2010: Charged appeared on my Discover credit card.

Friday March 12,2010 – Still hadn't received my order, so I called and left a message. Received call from Jeff Gibson who apologized because there was a mix up at the warehouse. He promised that my order would be the week of March 15,2010. To compensate me for the long wait, he offered to send me 3 additional bottles at no charge. I accepted and waited for my order. He also promised to email the UPS Tracking number, which he never did.

Friday, March 19,2010 – The week comes and goes with no order or email with the tracking number. I call and speak with Jeff again. He says he would call me back with an update the same day. He never does.

Monday, March 22,2010 – Called and spoke with Jeff who promised that a tracking number would be in my inbox come Tuesday morning.

Tuesday, March 23,2010 – 10:00am – no email from Jeff. I call at 1:00pm and only get his voice message now. Left message that I need a call back today, no later than 5pm PST otherwise, I will dispute the charge with Discover on March 24,2010. I never get a call back.

Wednesday, March 24,2010 – 2:00pm I call and no answer again at both direct number and 888 number. Therefore at 2:40pm, I called Discover and disputed the charge. Discover will contact the merchant via mail. IN the meantime, the charge is on hold with a case number assigned.

As of March 31,2010 – I have yet to receive any call back nor a credit back from Prime Wine directly. This is no way to treat your possible customers.