• Priceline

Priceline

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Overview

Priceline has a rating of 1.31 stars from 2,626 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Priceline most frequently mention customer service, rental car, and credit card problems. Priceline ranks 502nd among Travel Deals sites.

  • Service
    654
  • Value
    612
  • Shipping
    256
  • Returns
    412
  • Quality
    543
Positive reviews (last 12 months): 2%
Positive
3
Neutral
0
Negative
149
421
See all photos

What reviewers want you to know

Positive highlights

  • I have used Priceline so many times, time after time they provide the best customer service.

Critical highlights

  • I ended up paying a lot for a low end hotel, hotel charged my credit card too too much.
  • I would NEVER recommend Price Line, they take up valuable time and still want to steal from you!
How would you rate Priceline?
Top Positive Review

“Do not use Priceline”

Dee P.
10/15/23

Horrible experience using Priceline.com hotels. First Hotel were listed as 3.5 star rating - turned out to be 1.5. Next hotel when we turned down bed - some kid had pissed in the bed. Last hotel - we selected an "express deal" thru Priceline at $108 (they do not give you the hotel name until you pay) the hotel turned out to e Quality Inn which was listed at $70 from other sites.

Top Critical Review

“Got money stolen from their 3rd party”

John A.
12/21/23

I went on price line renovated nest western in tulsa went to hotel within that half hour went to pat for reservation and manager said they don't accept that type credit card but took my payment of 63 told me call price line so did soon as walked out no answer so today called nothing they can do slept in car in parking lot now deathly sick and payment gone guess I paid 63 for reservation of parking lot cause I'm without a home

Reviews (2,626)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (199) price line (103) hotel room (115) front desk (53) customer service (693)
Thumbnail of user alexiar25
1 review
0 helpful votes
April 18th, 2022
Verified purchase

When booking on Priceline for me, it was easy and even had flights that no other site had with a great price and no lay overs. I would recommend Priceline because of my good experience.

Thumbnail of user acaraj
1 review
0 helpful votes
November 29th, 2022
Verified purchase

I typically book directly with a preferred company, but it was Thanksgiving weekend and prices were out of control. I checked Priceline and decided to give it a try. I used Priceline to book a car rental with National and found a great deal that was half the price I found with National directly. I had zero issues. After paying through Priceline and reading the fine print about No Changes/No Cancels/No Refunds, I checked my booking on the National site and all my info was there. When I arrived at my destination, check-in was fine. After returning the car a few days later, I got a receipt from National and an email from Priceline. All good!

I would use Priceline again.

Tip for consumers:
Read all of the fine print and don't assume they'll make exceptions for you.

Products used:
Car rental

Service
Value
Quality
Thumbnail of user marina.asencio6347
1 review
0 helpful votes
November 8th, 2023
Verified purchase

I rented a car for three weeks. I was helped and received my rental car right away. The person that took care of was very courteous and knowledgeable. I am very satisfied and I will definitely recommend Priceline…….
Rental Location: ACE
LaGuardia Airport (LGA)
2261 94th Street, Queens, NY *******

Thumbnail of user tamie24
1 review
15 helpful votes
March 18th, 2020

My husband and I are just so thrilled with our recent experience with Priceline! People, don't even bother reading negative reviews, because we couldn't have had a better experience! We can only imagine how hard this time has been with all the grumpy, disappointed travellers due to the COVID19 issues, but we were handled efficiently, and compassionately from start to finish. When they say they will call back, they honour that commitment! Priceline, you've got fans of us, and we will recommend you to our large personal and professional contact list.

Thumbnail of user thomsonbw
1 review
0 helpful votes
July 22nd, 2023

After entering all the pertinent inf on the website it leads you to the price.
When we swiped back to look at others it accepted it and charged the full amount to our credit card. We called them instantly to report the error.
Many calls to this bogus group with no assistance and they kept 358$
We called numerous times, they gave us a customer support email that responded with a pre set blow you off msg.
What a bunch of crooks. STAY OFF THIS SITE!

Products used:
Hotels

Service
Returns
Thumbnail of user joshuaa485
1 review
0 helpful votes
May 26th, 2022
Verified purchase

Priceline service is awful. Do not use them. 5 minutes after making a reservation come to find out it did not account for the children. I was told to speak with the hotel. The hotel stated that it was priceline issue which I agree with. Priceline is garbage, they would not do anything to resolve the issue. Nothing!

Tip for consumers:
Do not use priceline

Products used:
Hotels

Service
Value
Shipping
Returns
Quality
Thumbnail of user marissal57
1 review
0 helpful votes
August 17th, 2020

Through these tough times the staff at the Extended Stay Union Park have been so kind and accomidating. I would recommend this location to anyone vacationing or for long term. Clean and friendly.

Thumbnail of user chriss2669
1 review
2 helpful votes
December 1st, 2020

Was put on hold two different times for an hour they hung up they still owe me money from a trip to Las Vegas October 18th no one will help they will not answer their phones please do not ever use this company

Thumbnail of user marym2381
1 review
1 helpful vote
June 8th, 2020

This is a good room and the bed is very comfortable,
But i came to my room on my last stay here. They had locked me out. Said I had to call priceline again and make another reservation, thats crazy since I had already paid for the room. Some body needs to get more organized.

Thumbnail of user eddiec194
1 review
0 helpful votes
June 9th, 2021

We're from SW Ohio. We were visiting Fort Wayne In. We saw the LIBERTY DINER, so we decided to eat there. It turned out to be the BEST restaurant I have ever ate at. The food was delicious, wide selection of food. We stayed in Ft. Wayne for three days and we ate all our meals at LIBERTY DINER, it was so good. The staff was GREAT, and the OWNER (George) was the Best. I just can't say enough about this restaurant. I would give it ten stars if I could. If you're ever in Fort Wayne Indiana. Dine at this GREAT restaurant. You're going to love it

Thumbnail of user sharonq136
1 review
0 helpful votes
October 5th, 2020

I had to cancel my flight because of my lost wallet, they tried their best to get me a refund credit to be booked within next year. I had lost hope but some of the CSR's were very nice to me. Idk who you ppl are but some of you are great. Just thought id share here.

Thumbnail of user georgeg720
2 reviews
0 helpful votes
September 1st, 2020

I had a flight booking using Priceline last year and it was booked 2 months in advance and it was such a good deal. Everything went smoothly and for that price, I was amazed so I say they are good for flights. The site was easy to use and they sent everything to my email.

Thumbnail of user kaisaa1
1 review
1 helpful vote
March 18th, 2020

I have nothing but good things to say about Priceline. Was due to fly out on the 15/3/20 and I was able to cancel the package I had booked of a vehicle and car due to the virus outbreak 1 day before I was due to depart (held on as long as I needed but the news got worse by the day). First the hotel then a few days later I called back to cancel the vehicle, agent was totally understanding and helpful and made the whole process stress free. Both refunds came 4 days after each phone call and fully reimbursed. Will rebook again when the time allows. Regards, Happy customer all the way from New Zealand

Thumbnail of user fredricks28
1 review
0 helpful votes
May 19th, 2020

I booked a rental car on 05/18/2020 and called to cancel on 05/19/2020 and was told that it's non refundable, this is crazy

Thumbnail of user rogern246
3 reviews
7 helpful votes
May 2nd, 2022

The service is great but they really need to update the amenities that are available by current properties. At the same time they need to eliminate hotels that have a customer rating of less than 5 out of 10

Service
Value
Quality
Thumbnail of user ericm735
1 review
9 helpful votes
May 4th, 2020

I made hotel booking thru Priceline about February12th I had to extend my stay and used Priceline. After entering my card data I pressed enter only for three hotels to pop up l clicked on my choice pressed enter to be informed I had been booked in a hotel in Washington DC. I immediately phoned Priceline and was informed the price at the particular app was low because the app allocates hotels on a lucky dip basis. I complained to my bank which took up the case with Priceline which did not budge. I strongly believe the app has been programmed to allocate hotels different from the choice of their customers and this is just a way to scam people of their hard earned money. The matter will be taken up with Consumers Protection Council and will post update soon

Thumbnail of user traceye49
1 review
0 helpful votes
August 14th, 2021

Quality hotels at great rates with Priceline membership discounts. Nationwide dependable service when you need to book a room

Tip for consumers:
Great rates

Products used:
Hotel services

Quality
Thumbnail of user amandak147
1 review
0 helpful votes
July 1st, 2018

I can't say anything bad about priceline they answered our questions when we were delayed twice and didn't get to denver until 1 or 2 in the morning. We had just rotten luck on our trip nothing on their end tho just really good service. Even gave us a refund when we couldn't get our rental car. I will be using it again when we decided to go back to colorado.

Thumbnail of user christopherf39
4 reviews
13 helpful votes
February 6th, 2018

I've used Priceline over the years for hotel stays and never had a problem. In fact, in all the times I've done the blind bidding with them, i've been very happy with the results.
I've stayed in 4 star hotels for as low as $70/night without problems and when going to the hotel websites after winning my bids, i'd see the same night would be going for $200+. That's a hell of a savings!
I can't speak for airline or car rentals because I always book those direct with the companies, but for hotel stays, Priceline is great.

Thumbnail of user samm297
2 reviews
1 helpful vote
July 26th, 2018

Weve been using Priceline for flights mostly. We used an Express Deal to rent a car to go to SFO. We assumed all the rental agencies will be located in SFO. There is a free AirTrain at SFO that goes to the main car rental building. Unfortunately, the deal we got was with Advantage Rent-A-Car, which is located offsite. Priceline was very helpful and understanding. We were able to cancel reservation, get a complete refund and make a new reservation with Budget.

Thumbnail of user tiffanyh149
1 review
3 helpful votes
September 9th, 2019

Our trip went perfectly smooth. Priceline had everything took care and we had an amazing trip.We had airline, hotel and car rental and everything was in perfect order. Very impressed!

Thumbnail of user chrisg180
1 review
0 helpful votes
July 10th, 2017

Blue Lagoon Princess,

We have just returned from a 10 night stay at Blue Lagoon Princess and have to say we thoroughly enjoyed our holiday.
We stayed in a Junior Suite with Private pool booked through Thompson.
Great customer service and great savings from hotel staffs and booking agent from airohub
Getting last minute deals in such a low price was amazing thank you united airlines

Tip for consumers:
airohub is a fantastic site, Great to use and a fantastic place where you can find the deals which can really surprise you and your loved one

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimb290
2 reviews
0 helpful votes
April 4th, 2017

I've gotten some great deals using the name your own price feature and it's pretty fun, too. Definitely recommend, at least for hotels and rental cars.

Thumbnail of user terryr60
5 reviews
1 helpful vote
February 9th, 2017

I love it now as much as when it first started! I heard though that you cannot bid on seats anymore and if true, tht would ruin this review! Bidding is the only way I've EVER had decent rates. Otherwise, they're great!

Thumbnail of user aliciar33
1 review
5 helpful votes
June 13th, 2017

I bid for a car. Used the same price that I could have received if i booked directly from the car company instead of using one of these so-called "deal" sites. Completed the deal unknowingly that i had already given my credit card info. That would not have bothered me as much, but did not see the taxes and fees until "after" the booking. I actually am paying $28 more through Priceline. Directly through Avis, I would have paid the same price of $48 per day, but my total was $255 and not $283.
So, NOT a deal!
Tried calling their 888 number. Recorded message said "unable to do anything right now". Customer service... NONE!

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About the business

Deep Discounts on Hotels, Flights and Rental Cars. Get Exclusive Savings with Priceline.com.

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