PricelineReviews 2,669

Wanting to give Priceline/Avis a try because of competitive prices, canceled due to them not having the particular vehicle and assured a full refund is false. A Priceline charge to my credit card was not fully reimbursed even though we had not used their services at all. Waited almost a month after several calls to Priceline and reinsured a full refund. Then given a wrong number to Allianz car rental insurance company, called Priceline again and was told they were not going to refund the rental insurance charge. I went through private rental company after this experience and it was great!

The Express order on the site is just a money generator for them. Nobody is going to fly way out of your way and sit in a airport for 12 hours! Then when you try to rebook, they nail ya $$$$ ZERO customer service!

I rather give -5 stars if system allowed.

Priceline booking system is not reliable, and when they found it was their mistakes, they are very good at transferring their responsibilities to others or just disconnecting the call.

I booked two Delta flight tickets with seats selected in main cabin (my husband has claustrophobia so he must sit on the aisle seats) on 11/19/2021, and got conformation email on the same day, and credit card was also charged on the same day. 10 days after the reservation (one and a half days before our departure), I logged in Delta website but found that there is no any seats booked in all our four flights. Yes, Priceline DID NOT book any seats for any of our flights. I was in a hurry to reserved the seats, and contacted Priceline to question about this big mistake they've made. An agent name Ian told me that it because the airline doesn't allow priceline to choose seats (latterly I called delta and confirmed that it is not the case. Delta accepts seat booking from third party website.). I then contacted Priceline again, and waited for over an hour to reach their escalating team, a representative named Avery, she then told me that in Priceline, also includes all other third party agencies, all flight bookings are not guaranteed for seat selecting. I asked her to email me this Priceline rule but she said they don't have written documents for it. When I questioned her why there is no email to inform me the seats were not booked, she didn't have any answer. When I questioned her about this discrepancy, she disconnected the phone line.

I have used lots of thirty party website to book flights for several years and every time I got the seat I selected when booking except this time through Priceline. Be aware, your booking through Priceline does not guarantee the seat you selected, and you will be disconnected when you push for answers.

Will never ever use Priceline again.

MY FLIGHT WAS CANCELED REPEATEDLY WITH AMERICAN AIRLINES. I REQUESTED A REFUND. THEY SENT REFUND BACK TO PRICELINE ON NOVEMBER 3,2021. CUSTOMER SERVICE SAYS THEY STILL HAVEN'T RECEIVED THE CHECK FROM AA. IT IS ALMOST A DAMN MONTH AND NO MONEY BEING RETURNED BACK TO MY ACCOUNT. THEY DONT KNOW WHAT TO SAY TO ME BESIDES WAIT. IVE CONTACTED PRICELINE ON 10 DIFFERENT OCCASIONS AND STILL HAVE YET TO SPEAK TO SOMEONE THAT WILL RETURN MY DAMN MONEY. THIS IS THE WORST COMPANY TO GO THROUGH FOR YOUR TRAVELING NEEDS. I WILL NEVER RECOMMEND OR TALK NICE ABOUT THIS COMPANY. I ALSO CANCELED MY CARD THAT WAS ON FILE WITH THEM. I CALLED THEM TO PUT NEW CARD ON FILE FOR REFUND…. THEY SAID THEY DONT HAVE ANYONE IN THE COMPANY THAT HAS THE AUTHORITY TO CHANGE INFORMATION. SMH. THIS COMPANY F'N SUCKS! I WILL NEVER IN MY LIFE GO THROUGH THIS COMPANY AGAIN PERIOD!

Please book elsewhere, Priceline will leave you stranded and their support team is unprofessional and lacks problem solving skill.Do not waste your time or money.

My business trip was changed (not canceled) one day so I called to see what we could do about the rental car. I thought I might need to pay a fee, which is understandable. The airline was extremely helpful, but not Priceline when it came to the car rental. I received a great deal of Customerservice-ese: "I understand... I wish there was something we could do... etc." They told me to call the rental company (Thrifty). Guess who Thrifty told me to call? Yep. I'll never use Priceline again. I've had MUCH better experiences with Kayak and Hotwire. I feel sorry for the people who work for this faceless corporation that does not value people at all.

This is the second time in a row I booked a rental car though them and the 2 time they over charged me by close to $40. The first time they refunded my money this time I called 3 times and still no results, even after talking with a supervisor. The car was a week long rental for $414.99 and they charged me $454.99.

This started on Nov 5th. I booked a last min flight to Cleveland OH out of Fayetteville NC and the plane broke down. This was not Pricelines fault. After sitting the airport for 8 hours we called American Air and requested a refund. They said yes and I have the emails proving it. They did say that it had to go back to Priceline because that is who I booked with. When calling Priceline they said it only except checks from the airline and It would be 10-15 days. I called a week later just to check the status and I was told that they considered me a no show and not refunding the money. After fighting with them and sending the email stating the airline was refunding the money they said ok call back in a week. Fast forward to today. Called and after being on hold for 2 hours they told me American Air has to refund the money straight to me... guess what... That was a lie. I called them on it and they called the airline who told them to release the money. At the end of this they told me it would still be another week before they could do anything and They were only refunding 220 out of the 700 because I could have driven to Charlotte and got the connecting flight. Charlotte is a 3.3 hour drive The flight was 1 hour and 6 mins we had a 1 hour layover so where was I suppose to make up the other hour and 24 mins? Not real sure,,,,,,, the fight continues. I will never ever recommend Priceline to anyone ever Hope they go bankrupt and close their doors for the way the treat people and the lies the tell.

Priceline over charge me twice for a one night stay and refuse to give me back my money for service they didnt provide my family... priceline will steal your money. Very very poor customer service. Run or you will regret it.

I am very disappointed at the so-called 'bargain' I received. It was not a bargain or better hotel at all. I could have obtained a better deal for this hotel on my own had I wanted to stay at that dump. The hotel is undergoing renovation construction to the upper floors. The 1st floor is untouched and being filled with unsuspecting priceline travelers and sketchy-looking people. Certain sketchy guests ith a large dog were trying to access their room through an exterior window. The guest laundry was missing a dryer and there was no working light in the room. Our 'suite' had torn wallpaper, slow-draining tub/shower, ripped and stained carpet, and was not worth staying at for half the supposed Priceline deal. I feel like I just gambled away my money and received the boobie prize. I definitely would not use Priceline again nor would I recommend it to friends, family or clients.

Hi everyone,

I had a bad experience with Priceline over charging me for my rental cost, I choose a $34 dollar cost vehicle and after processing the transaction it showed me a $49.99 cost for the same vehicle. This is a scam and their customer support team was not able to resolve my problem or generate any type of refund. This will be the last time I will be using Priceline and I suggest you guys to avoid doing business with a scammer company!

GUYS stay away from Priceline.com which is cheating and stealing all of us with its policy and training on its agents. I booked airline tickets from Houston to Manila and paid flexible change, which means I will pay only the difference of the rate at the time if I reschedule my tickets, in this pandemic period to protect myself. But Priceline.com keeps stealing from me. I called Princeline.com agent to reschedule my tickets today. I called 5 times this morning, and in the first 3 time agents kept silent after said Hello playing music all the way. Then the 4th time and 5th time had a lady agent tried to help. I presented the trip and tickets I found in Kayak.com, then she asked carefully the flight numbers then give me a price which is over $3300 more expensive than the rate I found in Kayak.com. Her explanation is "Kayak.com is not Priceline.com" and her price is from Priceline.com. This made me very uncomfortable, but I decide that I will try to find a trip in Princeline.com then call its agent to do the reschedule again.

I searched the trip in Priceline.com in the evening again and found the proper trip with reasonable price, even though rate has doubled. I called Priceline.com. An agent started working on the reschedule of my trip. What surprised me is that she told me that she cannot use the price searched/displayed on Priceline.com but can only use another system's rate, then you know what happened -- the rated is over $2000 much more than the price displayed on Priceline.com -- same depart/return dates and same flights but price has gone up by over $2000.

I kept asking her if this is Priceline.com policy for you agents to cheat customers in this terrible way after the same situation happened to me twice already this time, she can say nothing but silent, still insisted on that she can only let me have this price. I told her that I will put what I experienced today on the web review, but she can only kept silent. I would say, GUYS stay away from Priceline.com which is cheating and stealing all of us with its policy and training on its agents.

I booked a Hotel reservation using Express Deal. Before making the final booking, I called Priceline and reconfirmed the final amount. The Priceline Customer Service Representative confined that whatever is shown on Priceline.com will be the final amount, including all taxes. When I was checking out from the hotel, they asked me to pay the resort fee, which was 204$. At that time, I called Priceline again to check this. I was on the call with them for approximately 35 minutes, out of which I was on hold last 15-20 minutes. Since I had to catch my flight, I hung up the call and paid the resort fee.

When I called that Priceline after reaching home to request the refund, Priceline dropped the 1st call; on the next call, I told the same thing for the 3rd time, and then again, I was transferred to a senior person. A senior person raised a ticket and within 2 hours got back to me. The customer representative said that you clicked on the 'Complete Booking' button at the time of booking, which implies that "By selecting Complete Booking you agree to the Booking Conditions (this link opens in a modal dialog) Terms and Conditions, and Privacy Policy." In this section, a small line mentions that the customer is responsible for paying resort fees at the hotel. I told them that I confirmed this with Priceline before booking the hotel, and he/she did not mention such a thing, but again the person on call was not listening and was changing the statement every minute. After that, they said they would investigate the phone recording; however, even if they confirm that the customer representative gave the wrong information, I won't get any refund. This happened when I was a VIP Blue member of Priceline.

Priceline lies about VIP members getting special deals on hotel fees. On priceiline.com, I booked a trip that included 2 different hotels. When I booked it, online, it stated that there would be no "at hotel fees" for the first hotel, which i was staying one day there. It stated that the second one would charge "$7 per day," for the 3 days I was there. So, I would pay $21 in hotel fees, to the hotel, for my entire trip. The first hotel charged me $21 (supposed to be $0 based on the info from priceline.com) and the second hotel charged me $51 per day ($153 when it was supposed to be $21). Priceline just said i have to pay those fees to the hotel directly. Well priceline, your website said I would only have to pay $7 per day to the hotel. Now you're saying your system says that i needed to pay the first hotel $21, and nothing for the second hotel (or you just have no data for that). Well I don't really care who I paid the $21 to. I expected to pay it. I do care about the other $153 that I was charged, that was incorrect on your website when I booked. I've talked with the hotels and they've confirmed that it was not their error. They don't offer such discounts on hotel fees. The discount shown on priceline was a priceline discount. Priceline is refusing to honor it. I've spent hours on chats and phone calls with priceline and the hotels, and everything pointed back to it being a priceline error. Do you think I got my money back? NOPE! They have to be stopped. Bait and switch isn't legal priceline!

I called priceline again today, and i explained the whole issue again, and was transferred to someone at booking.com who couldn't help me either because i didn't have a confirmation number for them. I didn't even use booking, i used priceline. So i called back, and again was transferred to someone called the 'manager' but she couldn't help either so she said they would have to call me back. I'll sit and wait for that call for a long time i'm sure.

To summarize our experience briefly, we got to our rental car pick up destination and Dollar did not have the convertible we reserved. At the counter, a $180 1 way trip fee was charged by Dollar. It makes sense why Dollar charges this, however, the price quoted on Priceline's website didn't include the 1 way trip fee. They advertised a disclaimer on Kayak's website saying that there may be a 1 way trip fee, but it doesn't say how much. Priceline advertises a price which includes taxes and fees. This could be interpreted as false and misleading advertising. After several attempts via email and phone conversations, Priceline states that it is not misleading advertising a price on their website including all taxes and fees but it actually ends up being more. THIS IS WRONG AND ILLEGAL!

I needed to fly to New Jersey for a job interview. Scheduled one flight through Priceline, but had to cancel. Priceline refunded my money without any issue because I told them I was going to purchase a new flight. I got a new flight scheduled but again had to cancel due to exposure to Covid. Ultimately I decided I wasn't going to go to the interview and canceled my flight. Priceline absolutely refused to refund my money because I canceled due to covid. Apparently, that is not an acceptable reason for cancelation. Their website shows the tickets were canceled, and a refund is pending, but it's been several months and nothing has shown. Everytime you call, they say they'll escalate to a manager, but their too busy and they'll call you back. Unsurprisingly, they never do.

So i originally booked a room at the salt lakecity Radisson upon Arrival the clerk said he be was booked and had No rooms, so it was a freaking process & joke to get my room canceled & refunded, so and hour later I booked a room AT THE Ramada up arrival the clerk said it was declined so another process to have priceline make there card go through! My card was fine it was pricelines payment to the hotel declined & attitude from the clerk making me feel it wasy fault and I didn't have money to pay for my room, So the whole night took 3 hours 15 min driving wasting gas to another hotel, waste of time waste of gas & attitude from a clerk so yes my experience was quite unpleasant! & All I get is@ 10% discount, slap n the face for the night I had to endure all because of pricline mistake!

I selected a hotel based upon the 7+ rating review priceline had for them. Only to learn later that the positive reviews were 3-4 years old and the hotel is now one of the worst many have ever experienced. Almost all ratings since 2020 are 1s due to rooms not being cleaned (yes, dirty sheets from previous guests, dirty toilets, etc). I slept on a dismantled futon in my car in 30 degree weather over staying at the hotel that priceline advertised as being one of its best... and still paid $85.