PricelineReviews 2,669

I unknowingly booked with a substandard car company with shady business practices and got no help from Priceline. I actually spent more for a dirty car and bad service than I would have booking directly with a reputable car company.

I requested a car at the Toronto Canada airport through Priceline. After walking across the street to the car rental location. They told us that the shuttle pick-up for the non-airport car rentals was offsite. We had to take a train to another location and then call for a shuttle. This phone was set up to call multiple car companies, but no one answered. A group formed and someone finally used their cell phone to call the shuttle.

The shuttle was full, and several people were already waiting when we arrived. The 2 agents were working the desk and leaving each time to get and inspect the car.

My bill was $269.03 instead of the $157.32 that Priceline listed. The agent would not allow me to use my personal car insurance nor the insurance option available to me through my credit card company. When I said I would go online and buy the $13 a day Priceline insurance, he said I could not do that and even if I bought the Priceline insurance, I would still have to buy their insurance! Then he charged me $41.90 a day for insurance with a $1250 deductible! We accepted the overcharge and a dirty car, because we had already wasted 3 hours and had no quick way back to the airport.

When I returned the car a day early, the agent said there was no refund because I had to pay for all days reserved. When I started taking pictures of the insurance rates posted and the name of the company, he threw the keys back and me and told me that he was not going to accept the car until the time that it was due. I reported everything to Priceline; they offered no help.

Computer Booking Error. Immediately brought to attention of Priceline. Failed to Accept Responibility

Priceline. False advertising. Claim all reservations are "fully paid and guaranteed". Customer pays for reservations. So yes, reservation is fully paid. But when an extenuating circumstance occurs they DO NOT fully guarantee the fully paid reservation.

Customer care does absolutely nothing for you. The service charge is a huge expense. You would expect some understanding some " customer care". However after booking you are flooded with " No refund" messages. The messages were a surprise to me. Maybe because in large print on the website they focus on " FULLY PAID is FULLY GUARANTEED "

Stay away. Call the hotel directly. Then you will get your " reservation fully guaranteed"

Please book your trips,flights, etc. with another company. Priceline is a very grimy company who prey upon innocent hard working people like myself, unless you don't mind wasting money. Please consider booking with another professional company and not these clowns/thieves.

The program auto filled the wrong date and price line, charged me the price of the room after I contacted them 3 minutes after the booking. They are not friendly toward military, first responders or general customers. I will never use this program again and suggest no-one does. Piss poor customer service.

I booked flights and trip coverage with priceline. I was charged accordingly. Next day my trip coverage was canceled without explanation and refunded for the coverage.
I called priceline and got transferred multiple times only to be told I had to speak with the insurance Cookson Allianz. Called Allianz... THEY DON'T SELL INSURANCE FOR PRICELINE!
Called priceline back, they again transferred me to Allianz, told they again that they don't sell insurance for priceline trips. Called Priceline AGAIN, got transferred then told that a manager would call me back in 30 minutes. An hour later I call again, still nobody can tell me where to get trip insurance.

Easily the worst service I've ever experienced with any company. Do not book with these guys if you enjoy good service or want trip coverage. I wish if never used them.

Screwed me twice in one week, car and hotel. Screwed my wife, stole her money lastcweek. She is a cancer patient showed up to pick up her car at 9pm and car rental refused to give her a car. She was stranded and priceline refuses 7 days later to give her her money back.

I was expecting something different with using Priceline! As our flight got canceled due to weather issues the day before th flight and Priceline was unable to help me out in any way to locate an additional flight and had to reach out to United to handle that issue. In addition, we arranged for a rental car that ended up not being available and had to go on our own again to get another vehicle. Please understand that I thought Priceline was service oriented in to help you out when things are not as expected. I would think that I would never use your service as I do not see the benefit in it!

I am pleasantly disappointed in Priceline. I booked a room, for one night. I checked in at 7:30pm. When arriving to my room, I noticed the door did not lock. The lights also would go out after being on for 5-10 minutes (timed lights), the sheets had spots of blood on it and the hallway was filled with smoke that my eyes were burning. I called the front desk who told me that's0 how the lights are and there are no other room available.

Within the next two hours I found another hotel and had to check out. The front desk instructed me to call the manager in the morning to get a refund. I reached out to priceline via messaging right away so they were aware. I even provided videos and photos of the unsafe room I was booked at. Priceline stated they cannot give me a refund until the hotel verifies it myself along with priceline (supposedly), have tried to call the hotel, with no response of any manager.

Priceline refused to give me my money back. I kept getting the run around and at one point the reservation person stated I should have stayed. So I should have stayed in unsafe conditions. I was sexually assaulted years ago,0 so I do not sleep in the dark nor without my door being locked. This type of information was not provided by priceline. At no point did Priceline inform me prior to booking that the door would not lock, the sheets were dirty and the lights don't stay on. I want this escalated so other victims do not go through this scam.

Your best way to car rental is to use common brand names like Avis, Budget, etc. Do your car rental directly with them. Do not reserve your car rental with Priceline. On their reservation site gives you options of what you want and what you can decline. However, when you go get the rental car, what you decline is on the bill and you have to pay for it. Priceline does not reimburse you. Do not trust what Priceline's options on the reservation site tell you. Question everything before you finalize your reservation. I am still waiting for my reimbursement.

In early 2023, I bought airline tickets for my daughter and her friend to go to Thailand for the summer. In May Priceline notified us that the itinerary had changed, so we looked for different date and got a new itinerary and got confirmation from Priceline that it was all good and confirmed. Three weeks before traveling, I went to the airline's website to purchase the seats so the girls could sit together. The airline told me that there were no seats for the girls and that there was a reservation but "no booking." I spent 10-20 hours over the course of several week talking to Priceline to try to resolve the problem. Finally, Priceline told me to talk to the airline directly and the airline said they can't help me since I bought it with a travel agency. I ended up having to buy the tickets elsewhere which cost me an extra $2,000. I asked Priceline for a refund. After several weeks and receiving no confirmation of the refund, always hearing we are working on it, we filed a dispute through credit card company. After the dispute process started, Priceline refunded us within days. The Priceline team I delt with was apparently outsourced to non-US based office. Some of them spoke very accented English and were difficult to understand (I am not a native-English speaker, that is not intended as derisive as I know how difficult it is to learn a 2nd language but made it very difficult to communicate). It seemed that their customer service strategy was to say everything is OK, don't worry. Multiple times they assured me everything was resolved and nothing to worry about, but every time I called the airline, nothing was in fact resolved. They could have easily taken responsibility for their mistake and rebooked our flight but they never did. I even called the number on the website to the US based Priceline, but they have no record of my purchase because without our realization we had been outsourced to a foreign based travel agency. I will never use Priceline again, they were rude and made no attempt to correct their mistake. Don't use them!

So, for many years I have successfully booked and traveled using the on-line website for "Priceline". And for the larger percentage of time my bookings and process were seamless and without issues. That all changed on 9/5/23, while I was attempting to secure a flight on the website for a trip in 2024, and as I finished entering my credit card information and hit submit, the search engine on the site went out to lock my order in, a few seconds into the process, a note on screen came back and read-"oops!- these seats are no-longer available, please book again". Well, unknowingly this first attempt, which had not secured the seats i had on screen in front on me with a confirmation email, but rather in the background my credit card was hit with a total of the flights cost.To be clear, the on-screen message never indicated the card was charger during the failed attempt to secure the seats. At that point, following the on-screen instructions to reapply for the flights again, I immediately tried a second time for the flights and here once again my credit card was hit again for a total of $3444. Twice, and the same message popped up again-" Oops! Seats were unavailable".
At this point, I got suspicious and decided to check my credit card, and low and behold- my card was charged, $6888. Called price-line customer service line- another negative experience with reps., was told, yes, they saw the ping charges for the tickets and the transactions never made it to the end of the process, so do not worry-sir. Furthermore, I was told because of the "dynamic booking" system, which meant, even if you see the flights on the screen and submit your card info., there are no guarantees you will get the seats, until the confirmation email. So unfortunately -Sir, both attempts do hit your credit card, but will fall off in 3-5 business days, or according to your credit card bank process. What this means, consequently, your card will be in the hole for the amount you charge, until the process is released. So, please be warned, even if the attempts on Priceline screen reads fail or no transaction completed, please try again, in the background your credit card is pinging with the amount of the charges you submitted. "I want to change or STOP this process", "HUGH CUSTOMER DIS-SATISFIER AND INCONVENIENCE" I hope the price line corp. reads and reacts to this on-going problem, for I am sure I am not the only customer impacted with this flaw within their system.Please share your experience if you had the same or similar experience.

Viewed a hotel it had the wrong dates. Checked the correct dates and it changed hotels on me, They would not refund my money Even though it was their fault

I was supposed to receive a refund, after I returned my car five days early and called Hertz, who said I should contact Priceline instead because the payment went via their organization. There is a case open, and Priceline was meant to refund me on August 24. I looked today, but I couldn't find any evidence of a Priceline booking; it appears to have been completely removed from their website.

The representative will refer your case to a customer relations specialist, who will communicate with hertz prior to the refund to confirm. I was meant to receive a status update via email, but I never did. Here is the reference number for your case: 1148-*******

Hotel was disgusting and unhealthy. Heavily stained carpets, wear, smelled of smoke. I did not feel safe there. When I complained they offered a 15 percent discount. Like I eould ever use them again!

This is the second time I have been duped by them. I prepaid for my rental car and when I got there, they gave me a small car (I booked for a minivan or 7 seater).they gave me a sedan. Recently, I decided to give them another go and this time I booked for unlimited miles with all of this information in my itinerary I received. They then decided to change the miles to limited which has prompted me to Cancel my trip. This is ridiculous. I travel a lot and this is the last time I will be booking with them, please do yourself a favor and don't fall for their false advertisements and promos. (Confirmation - US*******275S) and Ref# *******704 my complain number 08/31/2023

I went online and booked a trip to Orlando with flight car and hotel. The only problem I have is with the hotel it's called Main gate and it's in Kissimmee Florida. I checked in on 8/23/23 and checked right back out the very next day. I got transferred to three rooms and all three rooms were very nasty. The first room the air did not work and the rug was dirty. The second room the rug was dirty and the water did not work in the shower, the third room I stayed in because I had no choice when I checked out I got my resort fees back from maingate, but Priceline will not give me back the money since they have not received a response from their email from the hotel. I will never do business with priceline again and I cannot believe they do business with main gate. It is a nasty hotel that nobody should have to stay at. I received an email from priceline stating since they did not receive a response from their email to the hotel, they will not be refunding me my money for the four days which is unbelievable to me Priceline just lost a customer

Do not book with them. They will add extra charges and charge you double what the price should be. They agreed to process a refund 2 months ago for a booking that I cancelled within the cancellation policy. I was told it would take 2 months to process, that was on the 13th June. It is now 30th August and nothing. I have contacted customer care multiple times and can not get a response.

The representative from Priceline lied and then I was sent email from Priceline that supported that same lie. I had an issue with my reservation.The hotel refunded my room and Priceline kept the money. The representative said they contacted the hotel to confirm but did not. The representative stated they would call back, he did not. I later received an email that advised they were keeping my refund and supported the dishonest representative. The hotel and staff were great. I'll never book them through Priceline again.

I booked a room, paid for it and the hotel wouldn't accept me because i lived within 20 miles of the hotel now i have to wait till Monday or Tuesday to get my money back. They wouldn't even find or get me something else. All they said was we'll get you the money in 1-2 business days and it's a weekend now so it won't be till Monday or Tuesday.