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Pretty Little Thing has a rating of 1.36 stars from 681 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pretty Little Thing most frequently mention customer service, poor quality, and delivery date problems. Pretty Little Thing ranks 2380th among Women's Clothing sites.
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I ordered 4 pairs of shoes on Memorial Day and had them in my hands less than a day and a half later... I was really shocked with how quickly they arrived, especially since they shipped from the UK! I did pay the 11.99 for expedited shipping but I still wasnt expecting them so fast! And everything I ordered fit great, will definitely shop with them again!
I returned items 32 days ago. I provided receipts and everything for proof of delivery. I live in Canada so returns are done at your own expense. I had to open a dispute with PayPal and because PLT told me to cancel it as they've received my return and confirmed the amount, I did. Now they're saying they need to further investigate…like what the hell is this? I order these things back in January for a trip. It's now March and I'm going on another one with no refund…,this company is joke. And surly will go bankrupt! Friggin thieves
First, the quality of clothing is not bad. I generally shop designer, but for the sake of giving this place a shot after one of my friends recommended it to me, I almost didn't buy because the prices were so low. This was during their holiday sale, but I knew it was fast fashion because there were so many items. I just think the clothing is much better than I thought it would be for the price.
The clothing runs a bit bigger than I expected. Since this site is based out of the UK, I figured my measurements would be a good guideline oh, but I would say about 40% of my order is way too big. I will have them altered anyway. They do not offer free returns, but when I explained my financial situation, they sent me a label which was really cool of them to do. I placed two orders at about $400, and I did place a third order for only two jumpsuits. I cannot speak highly enough about my interaction with customer service and all the amazing clothes I now have. Because of my long legs oh, I was able to wear tall items, but because of my size, I was able to wear petite sizes. This makes almost all clothing wearable for me except plus size. I also like that they do have an awesome selection of fashionable plus-size clothing. That is difficult to find these days as plus size clothing is generally more expensive, and they give the same low prices equally.
The only con is that they don't exchange clothing. They will give you a refund to repurchase the items, but the clothing I got was way cheaper than their normal prices. So I would not be able to repurchase the items completely. I am not docking a star for this as it is clearly written in the FAQ that they do not have a way to exchange clothing at this time. It was not in the fine print, and it is my mistake for not checking out their policy before I buy. I don't know many people who do that oh, and I would be betting that most people don't, but since it is clear as day on that site, I can't blame PLT for that. I am so happy with my purchases, and I know a seamstress luckily oh, so I will probably get it all the big stuff taken in as I believe it is worth it. I had such a seamless experience with this company.
Also, since shipping was not free, I decided to pay the extra couple dollars for express shipping, and my order came in 2 days. Yes, from the UK. 2 days! Imagine my excitement when I saw those big huge bags in front of my door when I got home. How awesome!
I have ordered a number of clothes from PLT and I've always been happy with the quality and service. I ordered a dress which arrived yesterday but did not have the required belt attached. I messaged them on fb and received an immediate response by Melody who was efficient and v helpful. She informed me that another dress would be sent straight away and I didn't even need to send the original dress back! Outstanding customer service. V happy with this website.
I ordered 4 pairs of shoes on Memorial Day and had them in my hands less than a day and a half later... I was really shocked with how quickly they arrived, especially since they shipped from the UK! I did pay the 11.99 for expedited shipping but I still wasnt expecting them so fast! And everything I ordered fit great, will definitely shop with them again!
I ordered four items, all fit PERFECTLY! The items looked just as they were advertised on the website. I used a coupon which made my purchase extra special. I placed my order on 8/28 and got it 9/3 using regular delivery. I had a issue with one item. I sent a picture of the issue via twitter to the "Unicorns", GILL immediately handled the situation and made PLT my favorite site for quality garments. DON'T SLEEP ON PLT! ~Jeanella
I ordered a dress that was too big. I live in US and I returned it. They promptly made the refund as soon as they've got my return. Thank you Pretty Little Thing!
I love plt so much it's the only place I ever shop from - literally!
I love the massive range of clothing, shoes, beauty & accessories.
I had one problem with the shipping which was just a customs issue (not plts problem) and without me even asking the customer service team refunded my shipping costs immediately! Thanks so much Jamaica & Melody! X
I have ordered from PLT about 6 times over the year and they are always perfection. Great clothes, fast shipping & amazing customer service! Heather has helped me through WhatsApp after a shipping problem but she resolved it for me instantly!
Amazing company, recommend them x*******!
Dealt with Maryam via Facebook regarding my order as I accidentally put my old address for delivery and she was very quick to reply and help me out :)
We found some amazing items in this shopping haul. The quality and the pricing was definitely all on point! We're always impressed with Pretty Little Thing's ability to stay on trend with the latest fashions while making sure everything is at reasonable price points! To check out our full haul visit our YouTube channel!
https://www.youtube.com/channel/UC_xC2xjKotmtL2q7Xen9CGg
Products used:
All of them!
I placed an order and when I checked the tracking it said that I had been delivered. I had not received the package. I direct messaged them on twitter and their customer service team responded quickly and were able to help me. I had this outfit planned for a specific event and they were able resolve my problem and I am so grateful. I appreciate everything they were able to do for me. With a team who cares about their customers I would definitely recommend for people to shop here. Love it!
I had received a faulty item and Jamie Lea was very helpful getting me a refund. Hassle free! Thank you
My item was received damaged so I reached out to PLT customer service through their live chat and was transferred over to Zoe. She was able to review the problem and offered me the support that was needed in a quick and efficient manner. Thank you again Zoe in providing such an amazing experience for me regarding this return!
Products used:
Pink Floral Print Cup Detail Maxi Dress
First I would like to say that quality of the clothing that I received was great. I didn't receive half my order or get a notification that my order was being split up, so I contacted customer service and they responded within 24 hrs and were able to provide me with the tracking number for my second parcel. I really appreciate the professional and level of care.
Wow I am so happy with the quality of the clothes,I was scared at first I will definitely buy more often now. What you see is what you get!
I inquired about the availability of an item via Twitter, and she was able to look up everything. She answered my question swiftly and sweetly. Amazing customer service.
Really good customer service. Fast reply and very helpful. I was helped by "matt t" via twitter and solved my problem quick and easy!
Servis is really great! I love it how it works, so simple and helpful. I ordered lot of products and i am so happy with the items, the models are really great and also a material, same as on the site and videos
I had just one Problem with one dress and Sultan really helped me a lot with getting a new dress without any complication, they simply send a new dress out. He answered of all my questions what i needed. Really helpful and professional. I got my respond also very quickly! I can not ask for more Thank you
Leah was very prompt and a pleasure to speak with this afternoon. I ordered items for my vacation and chose the wrong shipping. Leah refunded the transaction and within an hour I was able to re-order the items! PLT has the cutest outfits at affordable prices I will definitely be back!
I had a problem with my pants being too small and didn't have enough time to send it back since I went on vacation but Dominie took care of it right away!
I sent out a return package for the pieces that were too big for me. I forgot to put the original invoice slip in the return so I reached out to PLT's online customer service chat to let them know. Nowman helped me, and was quick & concise! Told me he/she was going to put a note on my account letting PLT know. I am patiently waiting for my package to return to PLT for my refund. Thanks again Nowman!
I ordered a dress and it was faulty, but thanks to Umar A who helped me to get a replacement! Really appreciate his help
I was introduced to Pretty Little Thing by an ad I saw for their collaboration with my favorite girl group Little Mix and I don't regret it at all! Every single piece I've purchased so far (I'm aiming to get the entire collection) has been gorgeously made, fits me perfectly, and I feel fierce as heck wearing it. 10/10, would recommend!
Just received such amazing help from Emma B. Sent a message late on a Saturday night and received a reply in just a few minutes! As what I was looking for was not in stock Emma then sent me a couple of suggestions similar to what I was looking for which was so helpful and saved me so much time. Makes such a difference getting not just one reply within a few minutes but a full conversation and it not spread out within a few hours. Had bad experiences with other online clothing site and getting a reply, I'll not make the mistake of going anywhere apart from plt.
I had an issue with my delivery (I was not there when my package was dilivered) and was left confused and frusterated. However I was directed to Nish whom was absolutley helpful and kind. Nish explained to me my situation, helped fix it and guided me the entire way. If you have an issue I recomend speaking to NISH!
I had ordered 3 items on August 25-28 & the estimated delivery was September 2, it is September 12 & still haven't received an email or update abt my order. So, I went to ask for help from customer service. Umar A. Helped me & he had great customer service! Thank you sm Umar A
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