Pretty Little Thing

I have been ordering from PLT for a couple of years now and have never had any problems with shipping which I loved because if you shop online alot you know how long some things could take to arrive. Well my last order, I placed it in June 6th, by June 25th I contacted them to fund out why my tracking info stopped on the 16th. They told me I had to wait until July 7th after an investigation was done b4 they could do anything about my items. I then said nevermind I would just like a refund because I didn't want to wait an entire month for an order. They said I couldn't even get a refund until the investigation was done. The moral of this story is " I WILL NEVER EVER ORDER FROM PLT AGAIN"! Customer service sucks! I wouldn't recommend this company to anyone who likes to get thier orders timely.

I've ordered from here a few times, and it's always hit or miss with the sizes, even when I look a measurements, so try to gauge as best as possible. Quality is basic, the same as fashion nova or any other boutique. Clothes are cute, 3 stars because I couldn't leave a review on an item I bought, that I wanted to let people know the poor quality of the zipper, on one of the fuzzy coats, it's just so hard to zip that I don't want to wear, otherwise it's such a cute coat.

I ordered my item and, at first glance, it all looked okay. I tried it on, it was all okay. However, I was disappointed when I took a further look and found stains all over the top!

I used to love pretty little thing but after more than 2 weeks I still have not received any information on where my package is after spending more than 100 on it and no one will tell me any information on if it's coming or not.

I ordered the Pink and White Stripe Satin Short PJ Set and the colour is way off.
In the photos on the website the stripes are light pink but in person they're much darker which is disappointing because I don't like the dark shade all that much.
Aside from that, everything's fine but I'll be returning anyway.
Hope this helps

The quality of the clothes in itself is good in my opinion. Whatsoever, if you happen to have any issue with your order, good luck with the customer service, they are very hard to reach. It's disappointing and frustrating. Therefore, I will not buy from them again.

My order was about 7 days late. I was a little disappointed because I was looking forward to wearing my stuff soon! But Qasim helped me with the order that was a couple days late and my order should be arriving soon! Even though it's bad timing it's great customer service! I appreciate his help a lot!

Although my issue was resolved by Nowman (great service), Sabina couldn't care less to read the previous conversations and made a decision that wouldn't benefit me whatsoever. Bad customer service on her end

There are multiple different lines of clothes designed for different shapes, which is super helpful for me (im an 8G, those are hard to fit), but they can be limited in the types of clothes that are available. Curve, for instance doesn't have much in the way of formal or office wear.

However their help service on facebook is great. Thanks to Sultan for all the help.

You can find all kinds of good pieces on this site. They often have reasonably good sales, however you'll always have to pay for shipping which I hate doing.
My main issue is that they have NO REVIEWS ON SITE. So you have to judge the model body type which let's be honest doesn't match the most of us. Go over the size guide of course but if they allowed reviews of products I would probably order more often. So that's a disappointing feature.
It's coming from U. K. so of course shipping is not fast.

I ordered from Pretty Little Thing once, and it wasn't horrible, but wasn't great either. I didn't have any problems with my specific order, but I do feel like it's cheap quality for the prices they have. Don't buy anything unless it's on sale, as most things usually are. They also seem to price higher just to seem like they have better sales. The item I got fit well, but just seemed a bit overpriced. I can't say I would be confident with the customer service if I did have any issue though.

I can't complain abut the clothing they look the same as the picture. I tried to do a return and trying to contact them and get to speak to a agent was nerve wrecking i'm trying to do a return with rebound and they would not connect with a agent i soon lost patients. Im sending the items back at a local fed x and hope i get my refund back. The clothing is great quality nothing wrong with the items its just the colors didn't match the shoes i brought i tried to change my order they said they couldn't do it. So i just have to return the items and contacting customer service wasn't helpful

Please make sure you double check your order before shipping because there is no correcting shipping. I haven't shopped and Plt since I recently moved so my old address was on there I realized the mistake as soon as I did it, that was it I couldn't cancel nor change the address. On other sites they give you a grace period to make adjustments but not PLT. They claim it is because they start your order right away but we all know that is not true because there shipping needed help even before Covid.

Annoyed because my order is ten days late but spoke to Umar A and he was so quick and helpful with my concerns

I spent over $200 for my items. I received a pair of leather paints that were way to big. I spent over an hour online with a virtual agent attempting to get a return label. Everytime I put my order code in I kept getting message that order couldn't be found. Got on with the virtual agent and they were able to pull up my order. They kept asking all these questions and I told them all I need is a return label. Guest what I never received a return label and forget getting anyone on the phone. Don't think they have a contact number. If you purchase and need to return you will more than likely be stuck with the item just like me. I've never had this much trouble returning anything. It's just ridiculous. Not happy at all.

I've purchased a few items on their website and everything is great. However, this one outfit is not. I would think it's coming from the same fabric but I guess not. It's two different color. The skirt is a bit more orangy red and the top is a deeper red which is a perfect red. In the sun it's pretty noticeable. I just needed it to both match and sadly it was one of my outfit for my Hawaii vacation.

I took two photos showing flash and non flash

Like there clothes but I dont know if I would keep ordering from them. It's not the first time I'd order something and they send me the wrong size it gets annoying.

Customer service is super unprofessional and terrible! The quality and fit of their clothing is absolutely disgusting now. Customer service brushes off complaints and they clearly don't value anyone as a customer.

Thank Ikra B for assisting me in tracking my package more closely! I appreciate all of the help I received as it pertains to my shipment issues! I hope to receive my dress soon to show it off!

Bought a dress with lace sleeves.

*Delivery - It arrived in a reasonable timeframe.

*Fit - Not the best. I put it on, bent my elbow and heard the lace sleeve rip. I have slim arms so I have no idea how those with bigger arms would manage. The dress itself is a size 12 but it fits more like a size 10. I'm not tall but the dress is quite short on me.

*Quality - The quality is lacking. Looks cheap close up but fine from further away/at night.

Summary:
The item I bought was cheap so you absolutely get what you pay for with this company. It'd be fine if you want to buy a one-use item, but personally I will not be buying from them again.