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Prequestrian has a rating of 3.54 stars from 26 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prequestrian most frequently mention good work, and next day. Prequestrian ranks 86th among Horseback Riding sites.
In one word. WOW! I ordered some boots from them last week for a show this weekend, and when I tried them on the zip broke. I rang them straight away and to be honest was a little harsh with them considering they were Mark Todd boots and not made them. The staff there were incredibly helpful and immediately sorted me a new pair which arrived just in time for me to compete on Saturday. Amazing customer service!
Absolutely disgustingly rude so called manager and their other staff take their turns in sending intimidating e-mails if you dare to complain. I would not recommend buying anything from this company, unless you want to put up with intimidation and bully boy tactics. Becky K and Jeanette S just reiterate what a lot of unhappy customers are feeling including myself. This company left me feeling stressed and angry that they continue to trade in this manner. I too have noticed they have negative feedback removed from Ebay which in itself is very worrying.
I'm giving them an OK rating to hopefully give them a chance to help me. I ordered a hat that came and was an incorrect size. I am very happy with the product quality and also the speed at which they got it to me, however, I can't get through to them at all. I have emailed regarding an exchange and heard nothing, one phone number no longer exists and the other is permanently engaged (any time of day or night) and after the negative reviews I have read and the suspicious removal of negatives on ebay, I am beginning to get worried.
I only ordered a relatively reasonable product as a test as I was looking for new suppliers, however unless I hear soon, I shall be looking elsewhere. I do however want this hat exchanged or refunded.
Before I get accused by any staff of not being a genuine customer, I can assure you I am. Also I don't believe anyone believes the suspiciously upbeat postings on here.
I do hope my issue can be resolved.
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