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Prequestrian has a rating of 3.54 stars from 26 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prequestrian most frequently mention good work, and next day. Prequestrian ranks 86th among Horseback Riding sites.
In one word. WOW! I ordered some boots from them last week for a show this weekend, and when I tried them on the zip broke. I rang them straight away and to be honest was a little harsh with them considering they were Mark Todd boots and not made them. The staff there were incredibly helpful and immediately sorted me a new pair which arrived just in time for me to compete on Saturday. Amazing customer service!
Absolutely disgustingly rude so called manager and their other staff take their turns in sending intimidating e-mails if you dare to complain. I would not recommend buying anything from this company, unless you want to put up with intimidation and bully boy tactics. Becky K and Jeanette S just reiterate what a lot of unhappy customers are feeling including myself. This company left me feeling stressed and angry that they continue to trade in this manner. I too have noticed they have negative feedback removed from Ebay which in itself is very worrying.
Absolutely disgustingly rude so called manager and their other staff take their turns in sending intimidating e-mails if you dare to complain. I would not recommend buying anything from this company, unless you want to put up with intimidation and bully boy tactics. Becky K and Jeanette S just reiterate what a lot of unhappy customers are feeling including myself. This company left me feeling stressed and angry that they continue to trade in this manner. I too have noticed they have negative feedback removed from Ebay which in itself is very worrying.
The way i was spoken to was shocking. Whats more shocking, is some people have given good reviews about them. Customer service? If putting the phone down on me three times whilst sorting out THEIR problems, its NO customer service.
Rude, impatient and unprofessional staff. Im cant believe they are still trading...
This company is lower than abysmal. Upon trying to return an inferior product
( horse muzzle) for a refund I was confronted with negative, sarcastic, intimidating, bully-boy emails. They are a shocking company to deal with and the worst I have ever come across. Do not buy from them - do not even consider buying from them - they are, cataclysmically dire.
Fine until you try and return something. My horses rug fell apart after 2 days and I couldn't get a reply for 4 months. After threatening litigation they eventually replied only to tell me I had to have it cleaned and shipped back to them as they couldn't possibly handle anything that had been near an animal!. From their language I know I wouldn't have got a refund even if I had it cleaned and shipped back (which I wasn't going to do). I sued them and got a county court judgement
Phoned up to resolve shortage in good ordered. Would not supply missing goods, would not give refund, would not let me speak to the owner. Best avoided, in my opinion.
Prequestrian give a good service as long as they are getting your money. All you people who think they are great... try returning something faulty, then you will see how awful they are. Rude and obnoxious and have no interest in helping.
The staff are rude and intimidating. They put the phone down on you when you are trying to talk to them, and send you intimidating e mails with awful grammar. They are a nightmare company, DO NOT DEAL WITH THEM if you want a good service because it does not exist with this company. Threats are what they are good at, nothing else. RUBBISH TO DEAL WITH, RUDE AND INTIMIDATING.
Wish I'd never attempted to buy anything from this company, had an awful and upsetting experience with them. They are rude and nasty, their customer service is non existent and they harass you with nasty emails for days when you decide not to buy from them. Please please don't have anything to do with them. You will regret it.
Had an awful experience with this company. Very difficult to get a refund. Would never ever ever deal with this company again.
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