• PrepaidZero

PrepaidZero

Overview

PrepaidZero has a rating of 2.5 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PrepaidZero most frequently mention sim card, phone number, and bad service problems. PrepaidZero ranks 21st among Phone Card sites.

  • Service
    13
  • Value
    12
  • Shipping
    11
  • Returns
    5
  • Quality
    10

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • BUT: A) The SIM card did not allow making the phone a hoptspot, which was naturally our plan.
How would you rate PrepaidZero?
Top Positive Review

“Perfect!”

Susan v.
12/10/21

Bought an unlimited data card for the USA last month. The card was delivered to my home address within 2 days. As soon as I arrived in Pennsylvania I changed the sim-cards and the PrepaidZero card was immediately operational; connection to the internet without having to go through difficult, timeconsuming things. Also during my stay in worked perfect, no problems whatsoever!

Top Critical Review

“No product delivered”

Markus H.
7/15/21

I bought a SIM card but never received it. Contacted the company but never got an answer. 2 weeks later got a message from my credit card provider that my card was tried to being used in Amsterdam.

Reviews (72)

Rating

Timeframe

Other

Reviews that mention popular keywords

sim card (36)
Thumbnail of user susanv997
1 review
0 helpful votes
December 10th, 2021
Verified purchase

Bought an unlimited data card for the USA last month. The card was delivered to my home address within 2 days. As soon as I arrived in Pennsylvania I changed the sim-cards and the PrepaidZero card was immediately operational; connection to the internet without having to go through difficult, timeconsuming things. Also during my stay in worked perfect, no problems whatsoever!

Tip for consumers:
that the simcards provided by PrepaidZero are worth buying

Products used:
sim card with unlimited data

Service
Value
Shipping
Quality
Thumbnail of user ypd
1 review
0 helpful votes
June 6th, 2017
Verified purchase

Een fijn klein en eenvoudig apparaat. Ik heb hem gekocht voor een reis van 2 weken naar Kroatië om mijn autonavigatie live verkeersproblemen te laten omzeilen. Ook 2 smartphones en een iPad werden regelmatig aangesloten. De SIM kaart gaat veel langer mee dan verwacht. We zijn nu een maand terug en gebruiken het nog dagelijks in de auto en op de camping.

Thumbnail of user jeanp115
1 review
0 helpful votes
July 13th, 2017

Very convenient sim card that worked for us in France, Germany, UK and Italy. Internet service was automatically available in each country at 3G speeds.

Service
Value
Shipping
Quality
Thumbnail of user svena7
1 review
1 helpful vote
April 1st, 2018

The USA unlimited product that we used was very good.
Always 4G in Miami and the rest of Florida.

Really recommend it for internet in the USA.

Thumbnail of user briano24
1 review
1 helpful vote
October 19th, 2016

Fast internet service in all countries we visited (France, Spain, Italy, Belgium, Germany)
I certainly recommend their 4G sim card for Europe, as many hotels and bars have complicated WiFi access or reach, this sim card helped us to look up things online without the hassle of finding a working WiFi spot.

Service
Value
Shipping
Returns
Quality
Thumbnail of user isabellag13
1 review
0 helpful votes
December 26th, 2017

I did a road trip in South-Africa. I was very glad that I could use the sim card. It is very easy to use. The reception was very good. I would definitely recommend buying this!

Thumbnail of user keng42
1 review
5 helpful votes
February 27th, 2016

We had one of Prepaidzero's sim card from the Vodafone brand.
Did it's job well in Europe and offered the promised 4G speed (see attached screenshot)

Service
Value
Shipping
Quality
Thumbnail of user frankb107
1 review
2 helpful votes
April 4th, 2016

In my experience the sim card for "Mini-Europe" was:
-Easy to use (automatic activation)
-Fast internet browsing
-Good network coverage

Point of more attention is to accept other top up payment methods than just PayPal.
As we had to create a PayPal account to top up the sim card. Our experience with the US sim card from last year is the same as above.

Service
Thumbnail of user patriciav46
1 review
1 helpful vote
August 10th, 2017

After looking at a lot of sim card website for my trip to spain, i decided to order with prepaid zero.
I am not the best when it comes to technical things, bit it was quite easy to use the sim card.

Would use again.

Thumbnail of user janf30
1 review
2 helpful votes
June 7th, 2016

We found it to be a fantastic solution while traveling in California.
Our smartphones and table were connected all the time.
Much better than looking for public WiFi that never works!

Thumbnail of user fredw70
1 review
1 helpful vote
April 29th, 2017

Worked great during our trip in Europe.
We visited Germany, France, the UK and the Netherlands.
Only switched the sim card and all worked automatically from then.

Thumbnail of user bretts22
1 review
10 helpful votes
January 24th, 2015

Daughter had school trip to Italy from Australia. I unfortunately did not think about ordering a card sooner. At about 14 days out from leaving we telephoned and also corresponded by email to the wonderful helpful staff at Prepaid Zero. We were told it should take 8 days for the card to arrive.
Unfortunate this was over the Christmas period and by the post marks it had left Europe very promptly but unfortunately in arrived 1 day too late for my daughters departure. I was worried I might never see my 86 euro again for this data and phone prepaid plan. After contacting them, I sent it back with all details. All ended very well.

Thumbnail of user erikj13
1 review
3 helpful votes
April 4th, 2015

I travel a lot for my business, and this is what can I say about the sim cards for Italy and the US that I recently used:

-Easy setup, comes with a few instructions on how to start.
-Good signal and continuing service.
-Fast replies to my questions.

Overall I had a good experience with the sim cards.

Service
Value
Shipping
Quality
Thumbnail of user mikelm13
1 review
7 helpful votes
February 26th, 2014

Purchased 4 sim cards for France for myself and family with prepaidzero, very helpful staff that responded within 10 minutes after asking them a few questions I had about delivery time and compatibility with my phone. We used this in Paris and Monaco, for Paris it was very easy to use google maps and the sim cards even worked in Monaco without problems. Thumbs up for this service.

Thumbnail of user deanm63
1 review
4 helpful votes
May 30th, 2015

I did not find such a service before, and found it to be a great value for our trip in Europe.
Internet service was available in all of Europe with the Europe sim card that we had. Excellent coverage and recommended.

Thumbnail of user claudiac23
1 review
2 helpful votes
September 18th, 2015

Have used this prepaidzero sim in Italy, Switzerland, France and Spain.
Network coverage, internet speed were just fine.
I would recommend this product to other people, as it's easy to use and you only need 1 sim card.

Thumbnail of user richardk89
1 review
1 helpful vote
July 18th, 2016

I purchased two SIM cards from PrepaidZero for approximately $135 US each to be used by my daughter and me while traveling through Spain. We both own Samsung Galaxy mobile phones we planned to install the SIM cards in. When we arrived in Spain, neither card would work and when I called PrepaidZero Customer service, I was told the sim cards I was shipped were for tablets instead of the smartphones I specified. I was told I could not receive a refund for either card.
I then visited a network store for Orange, a principal mobile network carrier in Europe, similar to Telefonica and Movistar where I purchased a SIM card for 19 EUR (about $20) with 3Gigs of data and 60 minutes of BOTH local and International calling (much more data and calling time than the PerpaidZero SIM card allowed) and a Samsung Galaxy smartphone for 87 EUR. All total, the price I paid for a SIM card and phone that would WORK anywhere in the world was less than the amount I paid PrepaidZero for a SIM card that wouldn't work ANYWHERE. I wish I had read the PerPaidZero reviews before paying them almost $300.
Trust me when I tell you it's extremely easy to purchase a smartphone in any country while in Europe and the store will make sure everything works before you leave there.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Prepaidzero offers local prepaid sim cards for a broad range of countries worldwide. -Use mobile data at local rates. -Make international and local calls.

Company Representative

Thumbnail of user prepaidz
Prepaid Z.

How do I know I can trust these reviews about PrepaidZero?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PrepaidZero?