PrepaidnGift BalanceReviews 271

I have gotten 2 cards so far and both where at Smith's Food Market which is owned by Kroger's and even thou I did not go into deep reading I did see there was a complaint of card bought at Fry's Food Market yes owned by Kroger's. I will be calling Kroger's Corp. office with complaint.
I have bought 2 cards at different times say 4 months apart 1rst card no problem with site, but when I found the card was not used as it should have been and was waiting for authorization I had card cancelled and never received another card after talking to rep from phone $75.00.
2nd card bought I registered card took several attempts to register card, but finally did get through registration, YES! Now I am trying to check first through phone and did 1 time only on their site but tried 8 other times and after I put last 3 numbers from back of card in reverts back to start up page to register or customer already signed up page. Be real Prepaidngift card company straighten your website up and pay me my $75.00 you stole from me.
I have no pictures on this computer to add a photo, first I should be have to go and do this every thing should be good A+ ratings not F- ratings.

I will never buy gift cards from this company ever again. Made a purchase online but I canceled it and weeks later the transaction hasn't gone off pending and my balance has not been returned. Called the store I made a purchase on and they said they return the money, just need to wait for the company to transfer the balance back. The company never did. What a ripoff. Tried calling customer service so many times but no one answers. Website is always down. Do yourself a favor and never buy a gift card from this company.

I received a visa gift card for my birthday prior to using it I registered online needless to say, I went to my local Walmart and was told the card was inactive. So I called customer service and spoke with "Felisha" she supposedly registered my card after I gave her the necessary information to active my card. I then go back to Walmart to use the card and it says, 'inactive. I called the number on the back of the card and the first auto-mated voice said, "the system is under maintenance and call back after 3 am central standard". I called 9:30 am eastern standard time, only to not be able to get through a live operator for over an hour. Either the woman I spoke with is incompetent or it's the whole company... I opt for the WHOLE COMPANY!

This is just crazy I was given a couple of gift cards from my employer and they just scammed every single penny from the gift cards all together $1000 now they act like we spent the money I live in one state and money was spent on another state. I called the company to get a replacement when the card was first given to me because seems like where they make the cards they scratched off the 3 digit number in the back and they wait till someone purchases the card to use up all the funds. Never ever use this card again and my employer was notified about this and they are not happy at all with this company they are now aware and no more business with this card ever again from them. Never buy this card they don't give you your money back when fraud has been done.

I received a 25$ visa gift card for my birthday that came from this bank issuer (U.S. Bank National Association). Every single time I have attempted to use it the card is declined. Went to "help" on the website and it only gives you a number to call. I called got a recorded message that all service representatives were busy. It then gave you only an option to either check the balance or report it stolen. I tried calling them many times over the last 3 months, same thing. Finally, when it asked for the card number to check the balance I started entering 2s and after several times of failing the system then eventually sent me to an operator. The operator then started giving me bogus reasons why it was being declined. Such as the place I was trying to use the card was saving the card information and was hence declined. She claimed to know for a fact that it would work at "she named a couple of websites". First of all it is absolutely impossible for them to know if a site is saving the information. The site business just sends in a request for the payment amount with the users information and not in anyway confirming or denying saving of said information. Totally a flat out lie from this card company. The naming of specific sites points toward kickbacks which is a crime. Have had this card since early June and still cannot use it. Long story short: they issue a card impossible to use except at specific businesses though claim it is accepted anywhere visa debit is accepted(a lie), have no customer service on the site, the service line is almost impossible to use and will get you nowhere when you do get a service operator. Unless you want these hassles, go with a card other than this one. Why Visa allows them to keep their license to continue to give them a bad name is beyond me.

The gift card was given to me as a gift and i called to make sure it was activated and it was and it gave me a balance of 50.00. I was never able to use the card at any store nor online. Their customer service is basically no service for customers. I found the card in one of by drawers 2 years later and it is basically all used up because of the 2.00 per month fee. I think they know it will not work to be used at many places. The cards expire and uses up the cash balance. These people can only be called thieves.

To use the gift card online, one must "register" the card online. That website is a terrible exercise in frustration. After the card number is input, one is then asked to prove one "not a robot". After completing that, and inputting the security code, one is bounced back to start with nothing happening. Then, one makes the call. Good luck in getting connected! I wouldn't call it a scam, but like another reviewer, "just really bad" - bad, bad, bad! Federal and state consumer agencies need to take a look at this -- it makes "registration" practically impossible. Maybe designed to hurt Amazon & Google online sales?!

I got this worthless piece of garbage $50 Visa gift card a week ago from the grocery store. After "registering" the gift card online, I am seemingly unable to make a single purchase online due to the fact that my gift card keeps getting declined, EVEN THOUGH IT SAYS I HAVE 50 DOLLARS IN MY CURRENT BALANCE! The prepaidgiftbalance website (also completely useless and garbage) gives me not one single bit of information I can use to fix this problem. I tried contacting them with the number on the back of the card but every time I call it's just some automated voice saying "We are currently experiencing extraordinary wait times" and I can't get to a real person... although it makes sense that there are extraordinary wait times considering this horrendous customer service. So I guess literally all that I paid 50 dollars for was just a piece of plastic.

EDIT: I can't even log in anymore. After finally getting ahold of this pitiful excuse of customer service, I made the mistake of telling the "customer service" my gift card details, and I think they locked me out of the website and stole the money for themselves. Every time I try logging in it just refreshes back to the home screen. Prepaidgiftbalance.com is nothing but a criminal enterprise and all its members should be arrested for fraud.

I purchased two $ 100,00 Visa Prepaid gift cards from Fry's grocery store. When I attempted to register them they had both been used. I contacted Prepaid gift cards they said to fax them drivers license blown up to 150% then also lightened twice as much, copy of the re
Ceipt copies of cards. After you do this they will conveniently not receive something or not have received your fax at all even though you have confirmation from fed x they did receive it. Complain to Fry's and dont buy these cards. We work to hard for our money to be screwed over by two huge corporations!