PrepaidnGift BalanceReviews 271

If you need to purchase a gift card, DO NOT use this company. Their website only works periodically - recently, it didn't work for at least a month. Nearly impossible to reach anyone on the phone. Just today, two cards were purchased for me-when I tried to register them online, the three-digit codes "did not match" for either card. I then tried to make a purchase, using the PIN number. It did not work, either. And when you are on hold, their repeated message "thank you for calling, you call important to use, please hold for the next specialist" is so distorted it is nearly impossible to even understand. Everything about this company is absolutely TERRIBLE. If I could give zeros stars. I would.

When I go to the website on the back of the card to check my balance, after I enter the card information I just get booted back to the home page. This happens on desktop, mobile, over data, with a VPN, you name it. I can't use it for anything online, and I'm not feeling so optimistic about it working in person (although I'm certainly going to try)

credit card

First, the website is terrible. I was able to long in for 2 days max and throughout the 3 other times ill try in one sitting and it would say its not valid. I then logged on after 4 days and every time i put my info in it takes me right back to the home screen. Big $#*! scam. I have at least 41 dollars left on my card and no matter what device i use, the website does not cooperate. I do not recommend AT ALL. Don´t waste your time.

I tried to use to add money to jail account and declined. I called the card number and was told it wouldnt work and nothing than can do. Save your activation fee. I had used vanilla before and worked. I will try vanilla again.

Very unclear instructions. Would appear they charged us $2/month for inactivity although a year wasn't up from date of registration. Sigh.

Cant access the money on my card to spend it online, because the login to give it a mailing address and name doesnt work at all. Customer service number doesnt even answer. What a $#*!ing waste of time and money.

This is worst website. I can almost never get it to work to register my gift card which you have to do if you want to use it online. There is no excuse for a website to be this crappy its not 1999.

I've been having trouble trying to buy stuff with my card and Google Play Counts this card as a legitimate card but when I tried to buy something it failed and I tried to call the number but it said busy which also means their voice box is full of messages that the company won't even delete to make more callers happy.

I had gotten a $100 MasterCard gift card for my birthday and spent about $60 at one time, during which the card worked as intended. However, some nine days after my first purchases, I am unable to access my card balance even though I put all of the information in as necessary. Every time I enter the card information, the website resets itself to the home page. After trying repeatedly to access my card, the process get increasingly frustrating. I find myself believing I will never obtain that last elusive $40. Truly a tragedy.

I got $120 gift card, registered it. And have been trying to get it to work for the past 2 hours. I tried buying something online and the card declined. Now I can't even get into the website to check my balance, it just keeps taking me back to the starting screen.

I tried to activate my $100 gift card my mother purchased for me for Christmas today 12/22/20 and the balance was zero stating a purchase had been made on 12/5/20 with the purchase details:

Amazon.com*ES4R2 Amazon.com*ES4R200S Amzn.com/bill WA US on visa gift card

I had just opened the gift card package today 12/22/20. I contacted *******536 and after a three hour hold I was told I can not access the card without proof of ownership of the original purchase receipt. The pin security number printed on a paper and sealed inside the package was useless since they magically changed the pin to be the last for digits of the card many months ago.

I spoke to Abigail and Vanessa who provided me a laborious process to retrieve my money only after I provide them my gift receipt. The representatives were abusive and dismissive regarding my fraud claim.

It is my belief this company is directly stealing money from consumers through a fake amazon company scam.

Tried logging in, didnt work, asked for 3 digit code then booted me back to login. Apparently it did something since the url changed to the length of a google search url...

Called customer support, they registered it after a 15 min hold. Seems to be having "extraordinary wait times". Believable since a lot of wait times are 30 mins-1 hr.

I guess theyre just that busy or just really lazy? Either way if youre getting a gift card dont get it from these people. Saves you the time and the hassle. Also did i mention it takes one hour for your card to actually work and not get declined? Havent seen that happen with other companies, oh well

Wanting to use your gift card for large, online purchases? Do this FIRST ti avoid it being declined ( or, after it has been declined): call the customer service number and register the card in your name AND address or it WILL be declined every time!
Trust me, I was at the end of my rope and was ready to call it a scam ( 500 bucks later) but decided to call their supposedly "non-existent" customer service number. I was told it was a "really high call volume" but waited only a few seconds before being helped. A really nice lady assisted me and registered my address and told me to let the card " rest" for24 hours before attempting to use it ( I immediately had to go into my Amazon account and remove the card as the payment option I had on file otherwise it would cause the card to lock up again if Amazon tried running it overnight ( I will add it back after 24 hours). Very frustrating, as I had many items in my basket... hopefully when the gift card is unlocked I can go back and my stuff is still there to checkout... they say it's for our own protection, which I appreciate, but NOWHERE did I see any mention of this on their ' site'... sigh.

I'm sorry for those who have to experience the same thing as me, but man does this website really tick me off. Sometimes the servers are down, meaning the website won't even pop up at all. This wasn't an issue for me, and I was able to look at the balance of my card. Now however, I type everything in correctly 5 times. After I type the verification code and the reCAPTCHA, it loops me to the first page. Also, for some reason the card doesn't even work online for me, since it was denied. Guess I have to use this in person, I'd stay away from this website and the product itself.

Their site is hot flaming garbage, which as of late seems to not load at all, and if it fails to work enough times it seems to straight up deny you from even trying to log in, directing you to call the number. When called, the automated phone system literally took 15 minutes registering me, by texting me and then apparently booting up an old Apple II to load the webpages on my phone, because for some reason it took entirely too long.

If you use these cards/service for online purchases consider switching because the service seems to be dying without much hope for repair.

This business is conducted horribly. The website doesn't work, they never answer calls, there is no way to register your card for online use. Cards getting declined, calls being dropped, and money essentially stolen. If you plan to purchase a gift card and you have to register your gift card here, run so far away.