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Premier Motorcycle Transport has a rating of 4.46 stars from 366 reviews, indicating that most customers are generally satisfied with their purchases. Premier Motorcycle Transport ranks 34th among Shipping sites.
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The bike was picked up and delivered in excellent condition. The drivers knew what they were doing and were extremely professional. The only issues was the bike was four days late and the online tracking system never worked. I was however able to shoot an email and get an update on it's whereabouts. Overall it was a decent experience.
This is far and away the most unresponsive business I have ever encountered. They took my $900 quickly enough, but since then it's been like pulling teeth just to get someone to respond. I literally had to threaten reporting the company for fraud just to get a call back. My friend told me the bike was picked up over a week ago, but - surprise - I haven't heard a word from Premier about the shipment. Not even a confirmation that the bike is in their possession. Horrible, horrible experience, I really cannot recommend avoiding this business enough.
Although I could not complete the listing when I was on the website, after a phone call from Kristian Halbert, he sent an email. Form that email I have been able to complete my transaction to schedule shipment. THANKS KRISTIAN!
This is the second time I have used premier motor cycle transport, I've been very pleased with their service.
To Whom it May Concern,
My name is Scott Gilbert and I recently had a motorcycle transported across country. (Booking Confirmation Attached) As the pictures show, the front tire of the touring bike was suspended over an area that should have supported and confined the tire. The result after being strapped down was a vertical split in a relatively new tire. This left me with no option but to replace the tire, for fear of unsafe riding conditions. The pallet built was not made for a full size touring front tire, which I specified in shipping questionnaire. Please advise how to proceed with this so no one else is placed in an unsafe riding condition and how I might be reimbursed for damage caused by shipping, not accidental but negligence. Thanks in advance for your help and consideration.
As a veteran myself I appreciate that this is a veteran owned company. The website is easy to use and the rate was cheaper than some others.
Great Guys to work with. Helped me make my decision. Very professional. Only Issue that I had was that the pickup from the seller was delayed three days. The pickup guys called and gave a time frame to pickup the bike but missed that window and did not call to assure the sell that they would be there. I talked with my representative with Premier and within a hors or so The bike was picked up and on its way. Want to thank Premier for great service. The bike was delivered a week ahead of schedule. My hats off to Premier... Great job guys...
Excellent professionalism through staff work directly with Mike for quotes also had follow-ups with Mike again very professional nothing pushy just a general follow-up great price lots of coverage and good explanation of Transportation ,look forward to seeing how Transportation turn around is.
Quick and easy. It would be nice to see if we can expedite the shipment or have notes for the sender or destination.
Very professional and helpful agents from start to finish. This is the second time we shipped with Premier and both times went as planned. Thank you Andrew and everyone else at Premier!!
Very easy to book. Did it online. But when I tried to call the number provided I either receive no answer or I left a message and received no answer back. The motorcycle arrived on time but pick up and drop off was very late in the day. The business had to stay open past there time to load motorcycle. When I received it the kickstand was broke. The delivery person did not speak English. Other than that the motorcycle was in great shape! I did open carry so it was dirty but cleaned up nicely. It looks great! Even though there were a few issues that I mentioned here I would use this company again. My biggest concern was to have it delivered on time. Which it was. I would give them a four star rating. Can't seem to change it now.
Great communication so far.
Enclosed vehicle to protect my bike.
Flexible pick up and delivery dates.
Picked in Florida before the hurricane and was only delayed one day on delivery because of the storm. Pick up crew was excellent. Will use again.
awesome but didnt tell me if the ready date of delievery is actyually the exact day of pick up which leaves me not sure which day they will come pick my motorcycle.
Kristian H was amazing, answered all my questions and gave me the best most prompt service he could offer. I was very pleased with the service I received.
Overall, happy to have chosen premier for transporting my bike 2000 miles for me. Will be my first choice of I need to ship a bike again.
Item was delivered and received in the same condition as it left originating location. You have my business in the future for other items to be shipped
Nick made it very easy to do this and walked me through the whole process which made me feel good about what i was trying to do because this is my 1st time doing this.
I have only booked the transport. I will need to wait until the bike is delivered before I can comment further.
I am going to be very happy when you get my daughter's bike safely to Georgia. When will I hear from driver?
Follow up after my initial quote request is very impressive. I received phone calls, and emails to help me complete transaction.
This entire process to book the shipping of my new motorcycly has only taken a few minutes...very impressed.
THE PROCEDURE WAS EASY ENOUGH. THE PRICE IS SLIGHTLY HIGH BUT BEARABLE. HAVENT SHIPPED THE BIKE YET SO CAN NOT TELL YOU ABOUT SERVICE
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