Premier Motorcycle Transport has a rating of 4.46 stars from 366 reviews, indicating that most customers are generally satisfied with their purchases. Premier Motorcycle Transport ranks 35th among Shipping sites.
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The bike was picked up and delivered in excellent condition. The drivers knew what they were doing and were extremely professional. The only issues was the bike was four days late and the online tracking system never worked. I was however able to shoot an email and get an update on it's whereabouts. Overall it was a decent experience.
This is far and away the most unresponsive business I have ever encountered. They took my $900 quickly enough, but since then it's been like pulling teeth just to get someone to respond. I literally had to threaten reporting the company for fraud just to get a call back. My friend told me the bike was picked up over a week ago, but - surprise - I haven't heard a word from Premier about the shipment. Not even a confirmation that the bike is in their possession. Horrible, horrible experience, I really cannot recommend avoiding this business enough.
The bike was picked up and delivered in excellent condition. The drivers knew what they were doing and were extremely professional. The only issues was the bike was four days late and the online tracking system never worked. I was however able to shoot an email and get an update on it's whereabouts. Overall it was a decent experience.
The order placement was very easy. I had a friend handle the pick-up portion, which he said went very well. The reason for four stars and not five was due to the lack of communication. Pick-up was on 02/25/2019 and a tentative delivery date was set for 03/08/2019. I had to contact the dispatcher twice to find out the actual delivery date. That date ended up being 03/18/2019. My motorcycle arrived strapped and properly secured for transport, no complaints there. Communication was the issue.
So Far so good. Bike was delivered in great condition. Only reason for 4 instead of 5 stars is communication with the customer concerning delivery status updates could have been better.
Site kicked me off first time. After the initial delay in pickup, which I was given an explanation as to why, the driver got ahold of me and arrrainged the delivery time. The bike arrived in the same condition as it was picked up. I was happy with the care they took noting every detail of my Bike's condition on the shipping sheet and the soft tie down straps used to secure my Harley. Driver was super nice too. I wouldn't hesitate to use them again.
Everything was picked up and delivered in great condition and within the agreed time frame but communication could definitely use some improvements. I had trouble reaching the company through phone calls and online through the chat feature more times than I'd like to count. Facebook marketing for the company was the only help I actually got in getting someone to call me back. Like I said, the bike was picked up and delivered one time and in great condition, driver was very polite and on time. Communication is my only complaint.
Good communication with company via e-mail, not so much via phone. Wanted to make sure for pick-up either me or my son could legally sign forms with the driver.
Almost everything has been great. But I am shipping three bikes, and two are at the primary address, but I need a third bike picked up from a separate address in NYC, if possible. I just need a way to sort out this last detail.
Very little communication until the bike was picked up 18 days after I placed my order. Once the bike was on a truck, I could track its location all the way across the country. 24 hours before delivery, I received a call then 1 hour before delivery, I received the final call.
My only complaint would be lack of anything before the bike was picked up. After it was picked up, great information.
The motorcycle arrived on time and in great condition. The only reason not to give five stars is that the final price was more than the original estimate.
Took several days for them to confirm my order and have heard nothing since. I thought some was going to come out and do a walk around on my bike with me prior to pick up.
Very easy. The only problem is your system auto fills in the address and won't let me fix it. The city and zip are incorrect.
Booking process was very easy. Delivery took 4 days longer than estimated. Overall a good experience.
So far everything has been exceptional. Bruce has been great. Bike was delivered a day late. Tried to call numerous times with no answer and no return calls
Great initial service. No follow up or return calls
Would have liked to have seen a drop off date. Had to pick up motorcycle since it was going to be a day late.