• Premier Motorcycle Transport

Premier Motorcycle Transport

Overview

Premier Motorcycle Transport has a rating of 4.46 stars from 366 reviews, indicating that most customers are generally satisfied with their purchases. Premier Motorcycle Transport ranks 35th among Shipping sites.

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They assure you that your bike is well packed and shipped through their elite carriers.
  • I going to have a really difficult time trusting them with my Harley is their customer service is this terrible.
How would you rate Premier Motorcycle Transport?
Top Positive Review

“Decent price and my bike arrived undamaged.”

Wade b.
3/10/22

The bike was picked up and delivered in excellent condition. The drivers knew what they were doing and were extremely professional. The only issues was the bike was four days late and the online tracking system never worked. I was however able to shoot an email and get an update on it's whereabouts. Overall it was a decent experience.

Top Critical Review

“Avoid This Company Like the Plague”

Ryan M.
7/21/21

This is far and away the most unresponsive business I have ever encountered. They took my $900 quickly enough, but since then it's been like pulling teeth just to get someone to respond. I literally had to threaten reporting the company for fraud just to get a call back. My friend told me the bike was picked up over a week ago, but - surprise - I haven't heard a word from Premier about the shipment. Not even a confirmation that the bike is in their possession. Horrible, horrible experience, I really cannot recommend avoiding this business enough.

Reviews (366)

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Reviews that mention popular keywords

bike (31) customer service (5)
Thumbnail of user wadeb115
1 review
0 helpful votes
March 10th, 2022

The bike was picked up and delivered in excellent condition. The drivers knew what they were doing and were extremely professional. The only issues was the bike was four days late and the online tracking system never worked. I was however able to shoot an email and get an update on it's whereabouts. Overall it was a decent experience.

Service
Value
Shipping
Thumbnail of user darrellj19
Darrell J.
3 reviews
2 helpful votes
February 19th, 2019
Verified purchase

The order placement was very easy. I had a friend handle the pick-up portion, which he said went very well. The reason for four stars and not five was due to the lack of communication. Pick-up was on 02/25/2019 and a tentative delivery date was set for 03/08/2019. I had to contact the dispatcher twice to find out the actual delivery date. That date ended up being 03/18/2019. My motorcycle arrived strapped and properly secured for transport, no complaints there. Communication was the issue.

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John R.
28 reviews
2 helpful votes
February 23rd, 2019
Verified purchase

So Far so good. Bike was delivered in great condition. Only reason for 4 instead of 5 stars is communication with the customer concerning delivery status updates could have been better.

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Todd P.
1 review
1 helpful vote
January 9th, 2018
Verified purchase

Site kicked me off first time. After the initial delay in pickup, which I was given an explanation as to why, the driver got ahold of me and arrrainged the delivery time. The bike arrived in the same condition as it was picked up. I was happy with the care they took noting every detail of my Bike's condition on the shipping sheet and the soft tie down straps used to secure my Harley. Driver was super nice too. I wouldn't hesitate to use them again.

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Joshua D.
2 reviews
1 helpful vote
March 8th, 2019
Verified purchase

Everything was picked up and delivered in great condition and within the agreed time frame but communication could definitely use some improvements. I had trouble reaching the company through phone calls and online through the chat feature more times than I'd like to count. Facebook marketing for the company was the only help I actually got in getting someone to call me back. Like I said, the bike was picked up and delivered one time and in great condition, driver was very polite and on time. Communication is my only complaint.

Thumbnail of user davidj369
David J.
25 reviews
3 helpful votes
August 29th, 2017
Verified purchase

Good communication with company via e-mail, not so much via phone. Wanted to make sure for pick-up either me or my son could legally sign forms with the driver.

Thumbnail of user christopherr263
Christopher R.
1 review
0 helpful votes
July 13th, 2019
Verified purchase

Almost everything has been great. But I am shipping three bikes, and two are at the primary address, but I need a third bike picked up from a separate address in NYC, if possible. I just need a way to sort out this last detail.

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Shari S.
1 review
0 helpful votes
October 20th, 2017
Verified purchase

Very little communication until the bike was picked up 18 days after I placed my order. Once the bike was on a truck, I could track its location all the way across the country. 24 hours before delivery, I received a call then 1 hour before delivery, I received the final call.
My only complaint would be lack of anything before the bike was picked up. After it was picked up, great information.

Thumbnail of user williamc913
William C.
1 review
0 helpful votes
September 11th, 2019
Verified purchase

The motorcycle arrived on time and in great condition. The only reason not to give five stars is that the final price was more than the original estimate.

Thumbnail of user lorib233
Lori B.
1 review
0 helpful votes
September 26th, 2018
Verified purchase

Took several days for them to confirm my order and have heard nothing since. I thought some was going to come out and do a walk around on my bike with me prior to pick up.

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Braun W.
1 review
0 helpful votes
August 17th, 2018
Verified purchase

Very easy. The only problem is your system auto fills in the address and won't let me fix it. The city and zip are incorrect.

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Don S.
1 review
0 helpful votes
September 4th, 2017
Verified purchase

Booking process was very easy. Delivery took 4 days longer than estimated. Overall a good experience.

Thumbnail of user michaelb1041
Michael B.
1 review
0 helpful votes
August 21st, 2017
Verified purchase

So far everything has been exceptional. Bruce has been great. Bike was delivered a day late. Tried to call numerous times with no answer and no return calls
Great initial service. No follow up or return calls

Thumbnail of user richardk262
Richard K.
3 reviews
0 helpful votes
December 4th, 2017
Verified purchase

Would have liked to have seen a drop off date. Had to pick up motorcycle since it was going to be a day late.

297 additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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