• Premier Motorcycle Transport

Premier Motorcycle Transport

Overview

Premier Motorcycle Transport has a rating of 4.46 stars from 366 reviews, indicating that most customers are generally satisfied with their purchases. Premier Motorcycle Transport ranks 35th among Shipping sites.

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They assure you that your bike is well packed and shipped through their elite carriers.
  • I going to have a really difficult time trusting them with my Harley is their customer service is this terrible.
How would you rate Premier Motorcycle Transport?
Top Positive Review

“Decent price and my bike arrived undamaged.”

Wade b.
3/10/22

The bike was picked up and delivered in excellent condition. The drivers knew what they were doing and were extremely professional. The only issues was the bike was four days late and the online tracking system never worked. I was however able to shoot an email and get an update on it's whereabouts. Overall it was a decent experience.

Top Critical Review

“Avoid This Company Like the Plague”

Ryan M.
7/21/21

This is far and away the most unresponsive business I have ever encountered. They took my $900 quickly enough, but since then it's been like pulling teeth just to get someone to respond. I literally had to threaten reporting the company for fraud just to get a call back. My friend told me the bike was picked up over a week ago, but - surprise - I haven't heard a word from Premier about the shipment. Not even a confirmation that the bike is in their possession. Horrible, horrible experience, I really cannot recommend avoiding this business enough.

Reviews (366)

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Reviews that mention popular keywords

bike (31) customer service (5)
Thumbnail of user mitb
1 review
4 helpful votes
April 11th, 2019

Before I booked, they couldn't call me back fast enough, once I paid I could not get anyone on the phone. I asked for delivery by April 23 at the latest. When the bike was picked up the invoice said estimated by May 1. This caused at lot of stress as I could not reach anyone at Premier. However, the actual company that picked the bike up, Haulbikes, was very good and told me where it was anytime I called. It was actually just delivered in under 2 weeks. Haul bikes quoted me 1200$ and Premier 845$ so if you are smart, when you get your quotes call haulbikes back and tell them to get their heads out their asses and make all the money. After taking the bid from Premier, Haulbikes probably ended with half their quote. The whole industry is shady but my bike arrived so stress relieved.

Thumbnail of user nylao
Nyla O.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

Decent job with pick up and delivery. Somewhat unprofessional for pick up and loading motorcycle, but otherwise pretty satisfied with the company that Premier Motorcycle Transport hired for this job. Was not satisfied though with the communication on Premier Motorcycle Transport's part when it came to letting me know the date and time for pick up. Their site worked well and so did their 'track your package' link, but I would have appreciated more communication over the phone, as they did not readily pick up or return voice mails that I left for them during normal business hours.

Thumbnail of user roberts836
Robert S.
2 reviews
0 helpful votes
November 21st, 2018
Verified purchase

Bike was delivered with no damage. Company and delivery driver never communicated during the process. The website did not allow for updates to the process.
Other than that it did go smoothly.

Thumbnail of user curtisa23
Curtis A.
1 review
0 helpful votes
September 8th, 2017
Verified purchase

More than a bit frustrating.
Got passed off to a third party delivery guy that barely spoke English and transported the bike on a car carrier. They put straps over the chrome struts and marred the chrome, showed up at 5:30 am and needed help to get the bike off the front inside of the carrier. The fees were way too high for this type of transport. On top of all that your web site listed an American Iron Horse Texas Chopper, which is actually slightly larger than the Big Dog we had transported, which I initially selected for the quote. The quote came out at $785 and indicated an enclosed carrier. Then after I get everything setup I get a phone call with a bunch of apologies but stating that you would still get the transport done for $785 just not in an enclosed carrier. I was told it would be a flatbed, when in fact it was a double decker car carrier, but if I wanted the bike in an enclosed carrier it would be $1250.
Will I use Premier again? Not likely.
While your site has removed the American Iron Horse you still have Big Bear Chopper which some are as big as the Big Dog and American Iron Horse.

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Ed A.
1 review
1 helpful vote
September 18th, 2017
Verified purchase

Being able to track your item is a JOKE! Premier is willing to take your money but once they are paid, I never was able to speak to "Nick" , My bike came with a SCRATCH in the tank which was not there when picked up from the seller. It took more than a month to get here, which cost me a penalty at motor vehicle department $25. I will never us a trucking company again, this is my has been my 2nd bad experience, I have only trucked a motorcycle TWICE. Never will there be a 3rd!!! Rating is a -5 NEGATIVE !!!!! Ed and Shana Ashley

Thumbnail of user bmwr
BMW r.
1 review
0 helpful votes
August 18th, 2017
Verified purchase

Ok, in clear and confusing schedule to pickup, website ordering and scheduling for delivery. Delivery late by days with no call. Status on website not clear.

Thumbnail of user adams466
Adam S.
1 review
2 helpful votes
August 22nd, 2018
Verified purchase

Service seemed prompt once it was booked and the date was assigned. Delivery to my wife seemed quick with no visible damage to the bike.

Thumbnail of user gerardr23
Gerard R.
1 review
0 helpful votes
July 11th, 2017
Verified purchase

Communication was horrible. Told me it was being picked up the 14th, didn't happen. Then no one picked up the phone, was on hold for 30 minutes. Finally got an email that basically said oops we will be there the 17th. Then your tracking system, is wrong, and told me my bike was someplace it wasn't. Then I get a call and I'm told, we have your bike when do you want us to deliver it. I say Wednesday, they acknowledge that. Then on Tuesday I get another call, saying, we have your bike we will deliver it in a half hour. I will not only never use your service again, but I will tell everyone I know, not to use your service. Thank God, my bike was in one piece.

297 additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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