Ripped off for a Camera and 2,707.23. Wanted us to send money to their home address. Possibly extorting more from us off a fraudulent return and policy they don't follow themselves.

1.2707.23$ was the amount charged for the item, 0 dollars was returned when the defective used items they procured runiend my audio and then they just flipped and became awful. Vendor: Precision Camera in Austin Texas 438 W. Anderson Ln. A4stin1 TX 78*******676 Date of Dispute with Square failed Nov 1 2022,
Resolution Date: Still Not Resolved. Person Withholding Camera and Return of Funds: She Accepted the camera back NOT UNDER her policy and company policy for returns as the complaint about the camera came weeks later when it was past the deadline for me to be able to use the insurance that was put on the item at the request of Precision Camera. It was not cheap and it was paid for by me. The camera is defective. It does not allow or produce an audio stream. The camera does not fit our needs and has cost us more then 20,000.00 from our business in problems.

REP: 1. Kristin Bunyard Precision Camera & Video E-Commerce Supervisor *******@precision-camera.com *******676 x 335 2438 West Anderson Lane, Suite B-4 Austin, TX ******* Days Off: Saturday & Sunday 2.\I don't believe they have an investigation department as nobody has contacted me in 6 months sine the first injection of clear evidence. Product: Defective audio pieces and software: SONY ALPHA a7 IV with 28-70 MIRRORLESS CAMERA Staff Member of Sale: Jack Butler Total: 2707.72 Charged to Squareup.com Business Checking Card Returned By UPS: Tracking Number: Customer Number: (Hilo Motion Pictures LLC) N******* Issue Date 7/17/2022! Being from out of state in particular (California) we went to Precision Camera as a last resort to get a camera to replace one that failed on set. We were sold in the Sony a74 which didn't fit our wouldn't record audio and about 1/2 our footage from this camera was ruined. That said, we called to return the camera within 5 days of buying it along with a ton of other gear. Camera came in a very shoddy Box they opened in store to show us the camera. We called 3 days in a row before I went back home to try to have a return setup and a time where they could review the camera audio and also the fact it came with the firmware updates already. They said I could ship it back to them as I have 30 days and at the very least there may be a restocking fee if we can't return all the accessories. 15%. This also included any egg carton interior pieces and the box which is easily handled with the vendor as we return items whiteout the box even that cost far more than this Sony. We got home and called for 2 weeks until we finally got a women who was working from home apparently and was their returns and refunds associate. She was not nice in anyway and proceeded to tell us our time is almost up and we need to ship that out today. We had to pay for shipping even though the item was 100-% defective and not brand new. We were told to get. Insurance on it also as we did for 3k. Value bThis covered everything as long as they followed their policy of checking the inventory and product when it comes in in case there was any issues. Which there wasn't because UPs in California packs and charges 49$ and 50 to ship and to pack these things perfectly when insurance is involved. Everything was good to go. We sent it back. They recieved and told us our refund will be to us in a couple days. 2 weeks past, and I called and emailed to see what was going on. I was advised to call back which took another week and knocked us out of the insurance range for the ups insurance claim. The kicker. The women told us the video camera was scratched and the box was wrinkle beyond reconfiguring which she provided falsely timed photos as the metadata told a differnt story of when they were taken. Not the same camera and even if it is, there wasn't any damage besides so