Power-leveling.co.uk

First time ever using a 3rd party service for a MMO game.

Stumbled upon the site via google, and after a very long discussion with a rep
(mostly due to the fact that they can barely get their message across with their
Elementary English), decided to try them out.

Basically paid them around $10 a level to power level my character to near the level cap.
(The total was quite a lot)

Since there was quite some money involved, as well as being my first time utilizing such a service,
I checked in daily to talk with their rep, and every time they assured me and even went far as to
Verbally guarantee me the order will be done in time.
(This was because when I checked in after 4 days, they still haven't even reach
50% of the goal/level they were paid to reach, and as everyone knows who plays
MMO, generally, it get harder to level as you gain levels)

In one incident, I was sent an email stating that I had purchased something from the
Embedded game store, which costs points in game, which can be gained by doing a
LOT of quests or by paying for the points with money.
After a very one-sided argument (once again, attributable to the elementary English)
They offered a refund, but told me it'll take 5 business days to process.

Instantly, I got a chill with this remark. I had sent them instant payment via paypal, but
They were asking me to wait a bloody week for a refund.
I knew if I asked for it, I would never see a dime, so I just told them to not spent any existing
Points; any points they accumulated during the power leveling is fair game.

Now, over 10 hours past the deadline THEY gave me, they are only about 80% done.

After a thorough google search, I found these guys have ties to several other power leveling service sites
That have been flagged in numerous places as scams.

I'm closely observing their actions via a program that allows me to look into character status/stats,
And I'm hoping they're only incompetent when it comes to their business and not scam artists.