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Postmates has a rating of 1.13 stars from 873 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Postmates most frequently mention customer service, delivery fee, and credit card problems. Postmates ranks 151st among Food Delivery sites.
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I have used Postmates a few times now and so glad they exist! They helped me out when there was no time, we had to quarantine, when I forgot to buy the cake and they got it for me last minute. Always caring, professional and on time. I can't thank the Postmates delivery people enough for the job they do. Thank you!
I spent a lot of money with Postmates, but after about a year, 2 different credit cards got stolen. My card were used in 2 different states, within 90 days. I had to cancel those cards. Once I quit using Postmates the credit card fraud stopped. They are thieves. Stay away from them.
I stopped using them after seeing a delivery person (2) in their car siting on their phone. My pizza was cold.
Selection is decent but it's really nothing to write home about. Don't be fooled by the "delivery credit" they give to get you to sign up. The delivery charge is only a small part of the actual fees they charge. The bulk of it is hidden under "taxes and fees," in case you were wondering why tax is suddenly 25%. The prices end up being the same or slightly higher than traditional delivery sites like Grubhub except you get the added bonus of seeing where your delivery guy is, which can be either helpful or infuriating.
As a postmate courier i just got a letter that my rating has dropped below the threshold making me in dange of being deactivated. Apparently happening to many others. They treat us about as well as they treat customers. Like $#*!... beware
Update: after venting my complaints on postmates facebook account I was refunded my money and Offered to keep my account open with the promise to educate their employees on the issue. I do hope they follow through with educating their employees. I didnt care about the refund by that time but just wanted them to recognize the inconsiderateness. They have apologized and thats more than I can say for other companies who disregard the accommodations needed for disabled individuals.
It is a huge service for people like me who arent that mobile to have food delivered quickly. So I will give postmates another try.
I dont even want to give 1 star. I have specific instructions in my order notes to leave my delivery at my door if I do not answer right away. My disability makes it impossible to move quickly. Since I put that note in my account I have ad the best postmate employees accommodate me until this morning. This postmate left and didnt deliver my order. I assume they left because thats what they claim. When I reported my missing order to postmates they decided I would receive a refund for my food. So I paid for food not delivered to me when the postmate didnt do their job properly. I further complained in response to that email and basically was told sorry for your frustration but they cannot help. So I cancelled my account. Its frustrating dealing with a disability. Its even worse when companies dont care and take advantage of those situations.
Those with disabilities use someone else!
Love the idea of being able to have almost anything delivered within an hour but i feel like they arent completely transparent about the fees associated with the delivery.
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Postmates offers on-demand delivery of everything you need, whenever you need it. Food delivery, grocery delivery, alcohol delivery, and more? We? ۪ll bring the best of your city to you, in minutes. Place your order online or through our app, and leave th...
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