• PositiveSingles

Overview

PositiveSingles has a rating of 2.33 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PositiveSingles most frequently mention customer service, fake profiles, and many people problems. PositiveSingles ranks 654th among Dating sites.

  • Service
    32
  • Value
    33
  • Quality
    33

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 52.9%
Positive
9
Neutral
0
Negative
8
9
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • It has been about a week since I wrote to customer service to ask what had happened and I have still not heard back.
  • The adm sends you empty winks from people who left the site years ago.
How would you rate PositiveSingles?
Top Positive Review

“Positive review from me”

Bindi J.
12/17/23

I'm not sure if I just fluked it, but this site saved me from all those others! I joined PS in Sept 2022 after a brief time on Tinder and being too afraid of telling potential partners about HSV. I had a few messages straight away but one that I particularly liked. We cut the usual never ending messaging short, spoke on the phone easily for over an hour and organised a date the following week. We hit it off instantly. He proposed on our 1 year anniversary! So for me, this site was great otherwise we would never have met!

Top Critical Review

“Would give 0 stars if I could”

Gia S.
2/29/24

This app is garbage. Unless you pay $34 a month, anyone can message you from anywhere in the world constantly so my DM's are overwhelmed with people I have no interest in. If you don't pay for premium, you can't talk to any other members who aren't premium either. You also can't add any info to your bio such as Snapchat to help someone contact you if you aren't premium. This just feels like a kick when you're already down. This app is clearly profiting off of manipulating a vulnerable group of people and it's $#*!ed up. Not worth it, even the free version.

Reviews (112)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) people (31)
Thumbnail of user barekess
1 review
4 helpful votes
September 9th, 2023

It seems to me and his corroborated by the same experience of other people that I know that positive singles puts up fake accounts and even engages the conversation in order to keep paying members paying. If you are a male look out for suspicious behavior.

Service
Value
Quality
Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

We have strict measures in place to prevent the creation of fake accounts on our platform. Our team works diligently to review each profile thoroughly before it goes live on the site. However, due to the large number of users registered, some profiles may slip through initially unnoticed.

If you come across any profiles or conversations that seem suspicious or suspect they might not be genuine members, please report them immediately using our reporting feature within the app/website. This helps us quickly investigate and take appropriate action if necessary.

Thumbnail of user whoaz
1 review
2 helpful votes
January 23rd, 2023

The algorithm is absolutely awful. Idk if it's an attempt to force you to buy a subscription, but everyone with a subscription complains as well. People SHOULD NOT be able to message without matching... that's most of the complaints. People are reaching out and unread, ghosted, etc. Then the weirdest feature of all is being able to see how many times someone has view your profile. There aren't that many people in one area from my experience... but it's also easy to forget if I haven't seen them before. This gives people a false sense of interest... noooooo, I was just reading your profile to get a vibe.

PS will hit gold if they modeled Hinge or OkCupid. They probably think they're successful because of the crazy high membership.

Value
Quality
Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Thanks for your feedback! If you don't want to be contacted by others who don't match your criteria, you may change your profile privacy settings and hide your profile from them. You may add "Private Notes" or "Tags" to other profiles. This may help you classify and remember profiles you liked or viewed.

If you have more details to share, please feel free to contact us at support@positivesingles.com. Any suggestions would be highly appreciated.

Thumbnail of user merryleel
3 reviews
11 helpful votes
April 20th, 2022

At least twice a week I get an email saying I got "new" messages, when in fact I do not have any new messages. They just want you to log on to their site. PS does not care how this might make a person feel to think they have an interested party just a couple of clicks away, only to find out no one is interested in you. A bit "scammy" if you ask me.

Service
Value
Quality
Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Hey Merry! We're so sorry to hear about your experience on the site. Thank you so much for making us aware. We would love to speak with you directly and take a closer look into this problem. Please send us an email at support@positivesingles.com. We have an amazing Support Team on standby ready to assist you.

Thumbnail of user charlesp1332
1 review
3 helpful votes
November 20th, 2021

Been on Positive Singles site for 10 years. The site is riddled with FAKE profiles of women who look good but are not real, they ask for money, seek private information, and are just scammers. There is a fake profile reporting tool on the site but the site Admins cannot keep up with the fake reporting, and new profiles that are fake as they do not screen them. It's a giant mess.

Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Thanks for your feedback, firstly, sorry about your bad experience here. We do not accept fake profiles and we manually review each profile and photo. If you find any suspicious accounts on PS, please don't hesitate to click REPORT when reviewing the profile. Any suggestions, please feel free to contact us at support@positivesingles.com.

Thumbnail of user anonymousd1043
1 review
4 helpful votes
October 24th, 2021

I wanted to get back into the dating world post diagnosis and thought this was the best site due to multiple recommendations through a Google search. Might be due to the fact that they have an affiliate program, ugh.

I was browsing for some days and even got a few matches. I never pay for dating sites so I was fine with waiting for a premium user to message me. The problem is after completing my profile with my personal experience, the next day it said my account was suspended. The site and their email after contacting them said due to suspicious activity.

But I literally put real photos while most people had no photos or faceless photos yet somehow I was the problem? The only thing could be not replying to messages from people I wasn't interested in. People way outside of the perimeters I set for my search like age was set to 35 max and I got people 60 years old messaging me. Of course I'm not going to reply.

Anyway the reason for the review, truly is because they asked for drivers license or passport verification in order to lift the account suspension. I found that incredibly odd for a site that was pretty much for people wanting to be anonymous. We don't even use our first name just a username and a postal code. In the email they refer to me as member so support doesn't even know my name!

So what is ID going to do exactly when nothing on my ID would verify who I am based on my profile. Besides the photo but literally everyone's government issued photo ID looks nothing like their social media picture.

So I had to do a proper customer review search and here I found other people talking about being scammed and asked for ID. Very suspicious. Wouldn't recommend.

Tip for consumers:
Read reviews to make an informed decision. Don’t expect to stay on the site for long with their random suspensions.

Service
Value
Quality
Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Thanks for your feedback. We are very sorry that your account has been suspended. Please contact support@positivesingles.com and we will get your problem resolved. To ensure all PS members’ security, we have to verify users' accounts that have suspicious activities. Although we will absolutely keep your ID confidential, if you are still concerned about privacy, you can opt for another 2 verification methods. Take a photo of yourself holding a sign-up with today's date, username, email address, and the name of the website. You can also call (416)628-1072 to verify the number you've registered your account with.

Thumbnail of user ritab314
1 review
13 helpful votes
February 11th, 2020

I've subscribed to this site. 3 times paying 95.00 for six months. They changed the site and it's hard to search through the filter. They cut back on the number of people that they put up for view. When you go to browse, after you put in your preference there is no search button do you stuck. They are ripping people off. I will be reporting this site.

Service
Value
Quality
Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Thanks for your feedback, firstly, sorry your bad experience here. Please contact us at support@positivesingles.com with your username. We will carefully check the issue and resolve it for you.

Thumbnail of user lees476
1 review
7 helpful votes
July 27th, 2020

So close but yet so far. It seems like we're a bunch of folks that I'll have the same dilemma getting a response is pretty difficult.
Adding to that is the fact that everyone seems to be in the next state or clear across the country. Choices from close by are few and far between

Thumbnail of user sunyz1
Positive S. – PositiveSingles Rep

Thanks for your feedback, firstly, sorry your bad experience here. Please contact us at support@positivesingles.com with your username. We will carefully check the issue and resolve it for you.

Thumbnail of user lukel43
1 review
10 helpful votes
May 12th, 2018

- Hardly anyone on there
- Of the people that are, hardly any with photos.
- Limited accessibility (Have to pay to message) - Which is a good thing in a way

- The site is too expensive for what it is.
- Ugly interface, slow website and the mobile version has issues; brings back only a couple of profiles in "search".

It could be so much better, especially if there were more people on there. I don't feel that it's marketed very well, especially considering about 50 - 70% of the population has what I have. They need to run some PR and awareness social campaigns or something.

Obviously there are benefits to a site like this, but now that there are regular dating websites that are incorporating std questions into their algorithms, this could be a sinking ship.

Thumbnail of user greggyp
2 reviews
11 helpful votes
May 25th, 2019

There arent many people in my area. And some that are dont look to have logged in awhile. You can't do much of anything without a gold membership. You can't even talk in the live chatroom. Which the chatroom needs improvement as far as how it functions on a phone (very buggy). The blogs aren't very active unless you count the bloggers who have blogged for years (employees admins). The monthly price for a upgraded privileges is not worth it for me. I may have considered but not with so few people in my area. Even if there was many I still think the price is preying on this affliction. Its kind of sick to be honest.

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Thumbnail of user sunyz1
Positive S.
Typically responds within 12 days

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