This website seems to be closed. Find similar businesses
  • PoshTots

PoshTots

Overview

PoshTots has a rating of 3.48 stars from 108 reviews, indicating that most customers are generally satisfied with their purchases. PoshTots ranks 768th among Furniture sites.

  • Service
    10
  • Value
    7
  • Returns
    6
  • Quality
    5
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The worst customer service experience I have ever had in my LIFE!
How would you rate PoshTots?
Top Positive Review

“Love my Little Castle Glider from Posh!”

Laken G.
12/8/16

I purchased the Little Castle Valentino Glider in Le Cirque Stone fabric and absolutely love it! Posh has been great to work with and the chair came at the perfect time. Have not had any issues with the chair since having it and I will be purchasing a kids bed for my oldest daughter very soon from Posh. Thank you Julia, Jessica and Andrea for all your help. I enjoy using the chair every night!

Top Critical Review

“OUT OF BUSINESS!”

Jeanie L.
6/17/20

Truth has finally shown out. Posh Tots is out of business! No more fake reviews from the scam artist owner, Amanda Edmonds!

Reviews (108)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (45)
Thumbnail of user lakeng
1 review
7 helpful votes
December 8th, 2016

I purchased the Little Castle Valentino Glider in Le Cirque Stone fabric and absolutely love it! Posh has been great to work with and the chair came at the perfect time. Have not had any issues with the chair since having it and I will be purchasing a kids bed for my oldest daughter very soon from Posh. Thank you Julia, Jessica and Andrea for all your help. I enjoy using the chair every night!

Service
Value
Shipping
Returns
Quality
Thumbnail of user megl13
1 review
1 helpful vote
December 13th, 2017

As an interior designer I've had my fair share of terrible customer service experiences, but dealing with Julia at PoshTots was not one of them. She was extremely professional, responsive and over the top helpful on all of the questions and requests that I had. Overall my experience was lovely and I would recommend working with her to anyone!

Thumbnail of user markn82
8 reviews
12 helpful votes
December 8th, 2016

I bought my wife the Petunia Pickle Bottom Sashay Satchel and she has had it for a couple months now. She loves carrying it on her back as it makes it very easy to maneuver with the kids as well as with carrying with the car seat in hand. The thing can hold what seems like an entire nursery and has surprised me with how well its held up as she throws it around sometimes. Happy with the purchase and shipping was quick and customer service was great. Thank you Posh for helping me surprise my wife with this awesome Satchel.

Service
Value
Shipping
Returns
Quality
Thumbnail of user seanl41
1 review
10 helpful votes
August 4th, 2016
Verified purchase

I worked in a different sector of customer service for almost 7 years and people pleasing is one of my best qualities but I've never received such excellent customer service from any type of retail business in my life. I dealt with one of PoshTots' design consultants, Julia, and she was able to make my whole move from NY to VA a heck of a lot easier. Without giving away details, the reputable service I received will never be forgotten and I will definitely be shopping for my future baby furniture with this design consultant. Thank you Julia.

Service
Value
Thumbnail of user lesleyj6
1 review
8 helpful votes
December 8th, 2016

I purchased a chair and a half glider - something I didn't think I'd ever do online because I'm a stickler for quality and comfort, but... I called with questions and Julia and answered everything and put my mind at ease. She sent me ten or so fabrics so I could pick what I liked and made sure it would be durable and comfortable. My chair arrived and I love it thanks to Julia!

Thumbnail of user sharonh78
1 review
9 helpful votes
June 6th, 2016
Verified purchase

Posh Tots a devine Boutique... I have placed orders for special bedding for our grand baby's nursery... Julia one of their representatives did an amazing job helping me with the order... The bedding the crib arrived and it was truly amazing... I totally recommend the boutique to everyone wanting to create an amazing beautiful nursery... everything truly high end... and so beautiful! A five star boutique!

Thumbnail of user maryh282
1 review
3 helpful votes
January 22nd, 2017

I do not like to purchase furniture without seeing it in person. However, when I called in to speak with a design consultant, not only was I sent a fabric swatch so I could see the color in person but I also received assurance that the glider that I was about to order would be very comfortable and more importantly the best quality. The design consultant had sat in many of the styles I was considering! I have my glider now and I am very satisfied with the comfort and quality! Thank you, PoshTots for everything! You made my nursery complete!

Thumbnail of user rebeccam179
1 review
1 helpful vote
December 16th, 2017

First off I read all the reviews about this company after I placed my order. I was extremely nervous after I saw a lot of them. I can now tell you that my nervousness was completely unwarranted. Julia provides outstanding customer service! I have never had someone go as far out of there way as she did to get me a product on time. Not only did she track down the product that I wanted (3 other companies told me flat out no) but she made sure that it was delivered before Christmas. Even through some delivery hiccups she continued to work hard to make sure all of my order would be delivered for Christmas.

Thumbnail of user erinp32
1 review
9 helpful votes
August 25th, 2016
Verified purchase

For the last month I have been narrowing down a particular crib collection and its price from various dealers within my state. I finally called the actual manufacturer who referred me to PoshTots, who I then worked with Julia Levy who is part of the Sales Team.
Ms. Levy went above and beyond to help me with promotional discounts and shipping fees that other competitors were not willing to offer on such an exclusive piece of furniture. She was very patient with all my inquiries and provided exceptional feedback that made me want to continue with my purchase.
I will definitely be referring other parents-to-be to PoshTots.
Thank you very much for the excellent service!

Service
Thumbnail of user sharonw153
1 review
2 helpful votes
January 3rd, 2018

Excellent customer service, love the quality and the feel of the 100% cotton throw from Dash & Albert!

Thumbnail of user donnah111
1 review
8 helpful votes
December 8th, 2016
Verified purchase

The team at PoshTots was great to work with. They were very courteous and helpful when shopping for my little angel grand kids. They have really unique items and it's a one stop shop! I highly recommend them!

Thumbnail of user robb644
1 review
8 helpful votes
December 8th, 2016
Verified purchase

I found the whole shopping process seamless and everything we ordered was delivered on time and in great condition. I would recommend Pod Tots to my friends.

Thumbnail of user jennyl74
1 review
1 helpful vote
January 24th, 2017
Verified purchase

I have purchased from this company twice now and have been extremely pleased. Any questions or issues that arose were thoroughly and promptly addressed. Occasionally the wait time for a product can be long, however the quality of the product alone is more than worth the wait. I will definitely buy from this company again.

Thumbnail of user davidm484
1 review
9 helpful votes
July 26th, 2016

My wife needed a glider chair for her nursery so I purchased one from Little Castle off of Poshtots site. It arrived in a timely manner and the quality of the chair was excellent. We are very happy with the Posh Staff and I will be back to purchase more from them soon. Thank you!

Thumbnail of user jeffh35
PoshTots S. – PoshTots Rep

Thank you so much David for taking the time to write a review and share your shopping experience with us. So happy you all are enjoying your Little Castle Glider. We look forward to helping you again should you need anything else for your nursery or children's rooms.

Thumbnail of user sm963
1 review
12 helpful votes
December 6th, 2016

We ordered an Angelina Convertible Crib from Poshtots and are thoroughly pleased with our purchase! We placed our order through Julia who was pleasant and walked us through the process to make it effortless. Her willingness to to answer our questions and even guide us from one product to the next made shopping with Poshtots.com an easy one. Our product was delivered in a timely fashion and we were very pleased with the white glove service that we received. While that service was additional it was money well spent to have everything taken care of for us. The crib is amazing quality and truly looks like every little girls dream of a fairytale room.

Thumbnail of user deborahj33
1 review
8 helpful votes
December 8th, 2016

I have 6 children and have ordered Poshtots furniture and accessories for years. The quality, beauty and durability of items purchased surpasses any other company I hear about from other moms. It is sad that more people comment on the negative of which I have personally never experienced in my 10+ years ordering from Poshtots. I give them 10 stars!

Thumbnail of user maggiep34
1 review
1 helpful vote
December 18th, 2017

Extremely Impressed! Thank you so very much for a great experience! Your Customer service was Spectacular!

Thumbnail of user jeanner13
1 review
8 helpful votes
December 8th, 2016

Wow. I can't believe the other reviews, because they don't match my experience at all and I DO NOT work for the company, and I am not wealthy. I've bought everything from baby gifts to clothes to a bed for my daughter and I am very satisfied. The bed was a custom item so it took time and I was informed along the way. When it arrived I was thrilled but more important, my daughter was over the moon. It's good for people to keep companies on their toes and negative reviews are important if they are real (and not from competitors). I'm just relating my own experience and I'll keep buying from them because I like their unique products.

Thumbnail of user tracyg61
1 review
8 helpful votes
December 8th, 2016
Verified purchase

A new mom friend recently asked me about my glider and Ottoman that I have moved from the nursery to my office, so I looked up where it came from because I remember having such a good experience with the company. The same mom brought up concerns after reading some negative reviews. I found my original receipt and invoice and saw that my delivery was slightly delayed, but only by a few days. After doing further research, it appears that the issues are specific to certain vendor(s). I would consider when placing an order to clearly ask about that vendor's track record and if it's the offender, request an alternate option from another vendor they deal with. My experience was great and my furniture has stood the test of time, as my daughter actually tried to reclaim the awesome chair & ottoman from my office.

Thumbnail of user gailf19
1 review
11 helpful votes
April 12th, 2016
Verified purchase

Just wanted to let you know that you have an extraordinary sales consultant on your staff. I am so pleased with the experience I had working with Julia to design my son's new bedding. She patiently worked with me as I sent photos back and forth and helped me to "mix up" the look instead of a "match match" type look. I was in a hurry, I am always in a hurry, and probably with my frustration dealing with your website I probably would have given up and gone local to one of the many alternative options in my area. It was early morning and I typed my number in your chat box and Julia quickly called to my rescue! If it wasn't for her guidance and much appreciated customer service I would still be researching other vendor options.
We can't wait to see the new look! I am sure that our bedding selection will last for many years ahead with a big smile of pride on my face (and my sons!) when the bed is fully "dressed". Thanks so much, Julia!

Thumbnail of user tinaf25
1 review
8 helpful votes
February 7th, 2016

I purchased the Monaco Glider from PoshTots in 2013 as a rocking chair for my newborn son. PoshTots customer service agent was excellent in assisting me with this custom order. She sent me numerous fabric samples and answered any questions that I had regarding the chair, shipping etc. I have had the chair for less than 3 years when I noticed that there were some holes forming on the seat cushion and base of the chair due to a lack of proper padding between the wood/metal frame and the fabric. I called PoshTots again to see what could be done since this was an expensive item and I was disappointed that it would already be showing signs of wear even though it wasn't being used on a daily basis. I spoke with Julia Levy who gave exceptional customer service and worked with the artisan to remedy the situation. We couldn't be more pleased or grateful to her, the artisan and PoshTots for their help, quick resolution and amazing customer service - which I find to be very rare with most companies these days! I would definitely continue to shop at PoshTots and recommend them to everyone! Five Stars!

Thumbnail of user jeffh35
PoshTots S. – PoshTots Rep

Dear Tina - Thank you so much for that very kind review. So glad you are happy with your glider now and so happy Julia was able to help resolve the issue with the padding. We would love to see a picture of your nursery. If you'd like to share it with us, feel free to email it to Julia and she will get it to our Marketing Department. Thank you again for taking the time to write such a kind review. We appreciate it very much.

Thumbnail of user annw39
1 review
12 helpful votes
May 14th, 2015
Verified purchase

Posh tots has had me as well as many of my friends EXCITED as well as extremely satisfied with our purchases. They have a wide range of price points and so many different designs to choose from, while giving me "one of a kind" treasures. I highly recommend Posh Tots as a plush world wide Internet "boutique"! Thank you for making my little ones feel magical ;)

Thumbnail of user triciat7
3 reviews
11 helpful votes
July 26th, 2016

After researching where to buy, we choose PoshTots becuase of their great selection and the fact they have been in business going on 17 Years which was longer than anyother company we found. Even though we had a lot of questions to get answered, our Design Consultant really took the time to answer all our specific questions and helped us design the perfect room for our daughter. We ordered a custom made crib with beautiful linens ther our Design Consultant helped us choose. Also we ordered some matching pieces such as a dresser and nightstand. Thankfully the best part was it was all delivered on time even though we had a few special requirements for delivery times because of the community we live in. We hope to do business with PoshTots again one day of God chooses to bless our Family with another Angel!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shazlinz
1 review
9 helpful votes
March 9th, 2016
Verified purchase

I had excellent service from Posh Tots from the word go. Both Julia Levy & Andrea provided top notch care in helping me select items for Erina's nursery.
My only slight issue was in the delay regarding shipment, which I think perhaps in the future, overseas customers need to be made aware of the length of time it takes for items to transit from various parts of the US ( which takes longer than it does to ship it across the globe!). Other than that, even the after care, thought and concern I received was excellent. The baby furniture and items are a delight and even when a mistake was made in the colour of the linens, it was rectified and the correct one sent out. Thank you Julia & Andrea XXX

Thumbnail of user jeffh35
PoshTots S. – PoshTots Rep

Thank you so much Shazlin for taking the time to share your experience with our staff here at PoshTots. We are so appreciate of you and enjoyed working with you to create a beautiful nursery for your daughter. Agreed, shipping overseas does take much longer and we will take your advice and do a better job of preparing our International Customers in the future. Thank you again!

Thumbnail of user mm205
1 review
12 helpful votes
March 8th, 2016

Looks great! My kids love it.

Thumbnail of user jeffh35
PoshTots S. – PoshTots Rep

Thank you 'm. M'. For taking the time to review our site. We certainly appreciate it and we are thrilled that you are so happy with your glider. Please let us know if we can help you again in the future.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop Baby furniture, childrens furniture, luxury baby bedding, nursery decor, kid rugs, designer diaper bags and playhouses

Company Representative

Thumbnail of user jeffh35
PoshTots S.
Customer Service

How do I know I can trust these reviews about PoshTots?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PoshTots?