• Porch Potty

Porch Potty

Overview

Porch Potty has a rating of 4.7 stars from 8,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Porch Potty most frequently mention great product, customer service, and free shipping. Porch Potty ranks 4th among Pet Supply sites.

Positive reviews (last 12 months): 100%
Positive
5
Neutral
0
Negative
0
7
See all photos

What reviewers want you to know

Positive highlights

  • Customer service has been very helpful in answering my questions.

Critical highlights

  • I bought a Porch potty 2 years ago and it has collapsed with the frame not supporting the tray any more.
How would you rate Porch Potty?
Top Positive Review

“Great concept, needs a little improvement”

Paige W.
10/15/22

I considered a diy option, but ultimately went with porch potty because of the reinforced drain tray. There are two things of note: (1) the drain set up is so-so at best. It would be great if the drain pipe was a little larger to help prevent pooling; (2) I decided to reinforce the tray pan by adding cement blocks beneath it. This has helped my dog trust the platform as secure - she's 45 pounds. Other than those two gripes, I really like how the system looks and functions.

Top Critical Review

“Might as well let my dog just pee on the floor, would've been cheaper. Always Leaked”

C J.
3/7/21

Bought a porch potty standard and the hose always leaked. Got a replacement hose, hose still leaked. Sent a few emails, no reply. Sent another one. They wanted to send me ANOTHER hose. Yea, the first and second one didn't work so let's send you another. I asked for a refund which they denied even though their product was faulty and they "say" they stand by their product. Just buy a cheap one off Amazon. Works way better

Reviews (8,074)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (43) porch potty (232)
Thumbnail of user paigew179
1 review
0 helpful votes
October 15th, 2022
Verified purchase

I considered a diy option, but ultimately went with porch potty because of the reinforced drain tray. There are two things of note: (1) the drain set up is so-so at best. It would be great if the drain pipe was a little larger to help prevent pooling; (2) I decided to reinforce the tray pan by adding cement blocks beneath it. This has helped my dog trust the platform as secure - she's 45 pounds.

Other than those two gripes, I really like how the system looks and functions.

Service
Value
Shipping
Quality
Thumbnail of user mireyam26
1 review
0 helpful votes
April 25th, 2023
Verified purchase

It was as advertised, very well packed, a little heavy to remove the basin on constant basis.
My dog did not like it though... so it just a pricey piece of grass that looks good in my balcony lol. Hope she gets used to it eventually.

Thumbnail of user kelseya96
1 review
0 helpful votes
February 9th, 2023
Verified purchase

Love the porch potty! Especially when my pup needs a quick bathroom break on the patio as I'm working on homework or in between classes. Only reason for the 4 is because cleaning can be time consuming when you don't have a water hose

Thumbnail of user carole1082
1 review
0 helpful votes
February 4th, 2023
Verified purchase

Great product and customer service! I have had my 10 week old puppy for one week and the PP is in the garage. She uses it 99% of the time! I am VERY pleased!

Thumbnail of user reneey61
1 review
0 helpful votes
August 11th, 2022

I really appreciate the convenience of having it on my deck. So far my puppy will go pee but we haven't had success with yet. Hopefully soon. And it does hold odor quickly so will have to definitely stay on top of cleaning. But all in all glad we purchased.

Service
Value
Shipping
Quality
Thumbnail of user guvenh
Guven H.
1 review
0 helpful votes
July 25th, 2020
Verified purchase

Excellent item, good quality & great design with quick delivery however one of the boxes was not taped securely shut and arrived open. Luckily nothing was missing.

Thumbnail of user michellem432
Michelle M.
13 reviews
0 helpful votes
May 3rd, 2020
Verified purchase

After some initial glitches due to some broken parts (mostly cosmetic), we were able to repair our Porch Potty and install it on our back patio. Customer Service gave us some hints on using the Porch Potty with a dog that is already potty-trained. Our dog is somewhat finicky about where she is willing to go potty. I think that she'll adapt with additional practice, and her puppy will use it without a lot of coaxing, as he is still potty-training. The Customer Service reps are very responsive and helpful.

Thumbnail of user kirsteni3
Kirsten I.
1 review
0 helpful votes
January 18th, 2019
Verified purchase

Customer service is phenomenal. I received a live person when I've needed call. My first shipment came badly damaged, but that was because of the UPS delivery man. My second package, unfortunately, came without a hydrant. However, customer service had one ordered to be shipped that day at no charge to me. It's been 4 days and I haven't received the hydrant, but hopefully soon. I just ordered training sod, so I'm eager to see the quality and how my pup takes to it!

Thumbnail of user julied193
julie D.
1 review
0 helpful votes
November 9th, 2017
Verified purchase

great product! we are replacing a 6 year old larger porch potty with a smaller one for a new patio. This product works beautifully and gives dog lovers in upper floors an option for keeping their pet!

Thumbnail of user anonymousv49
anonymous V.
1 review
0 helpful votes
July 26th, 2018
Verified purchase

I had a porch potty for Sky in the past but gave it to a friend for a move. Sky is fine without i t, but in case of leaving her alone, I want Skye to have a potty/deck option again! GREAT PRODUCT!!

Thumbnail of user jent61
Jen T.
3 reviews
0 helpful votes
December 2nd, 2018
Verified purchase

Shopping with ease. Would like to have accessory pack available at discounted price. Excited for my dogs to try.

Thumbnail of user anonymousf414
anonymous F.
2 reviews
0 helpful votes
May 8th, 2019
Verified purchase

Love it! Do need to replace my synthetic grass due to odor a little sooner than expected. I do use your odor eliminator frequently but appears I need to replace it, been approx 3 months.

Thumbnail of user shanej26
Shane J.
2 reviews
0 helpful votes
January 3rd, 2018
Verified purchase

The shopping experience is great but our porch potty has had draining issues and the turf needs to be replaced more frequently than advertised. That being said you guys have the best product on the market hands down.

Thumbnail of user marks1041
Mark S.
1 review
0 helpful votes
May 26th, 2018
Verified purchase

I wish your store had a way to upgrade the turf to one of the other turfs for an incremental cost instead of buying them a la carte. I was more interested in the other sod without soil (or minimal soil) as opposed to the artificial grass, but didn't feel like buying them separate. (I like the idea of the real grass, but especially so that it has little dirt in it. We tried the fresh patch system, and the dog likes it for about a week, but since the pan has no drainage, it just gets disgusting. The dog doesn't want to use it, and it's absolutely disgusting when I have to throw it out. So, I liked your other alternative to the grass, and I wish you made that an upgradable option at time of purchase, for a slightly discounted rate.)

Thumbnail of user rayo40
Ray O.
1 review
0 helpful votes
October 2nd, 2018
Verified purchase

Could not order from link that you sent, when you try to click on add to cart it enlarges image but will not allow you to place in cart.

Thumbnail of user suzanneg37
Suzanne G.
1 review
0 helpful votes
April 18th, 2018
Verified purchase

Your site wouldn't accept my AmEx card. Something about an unsupported currency, but it's a UK card.

Thumbnail of user kimberlyh178
Kimberly H.
4 reviews
0 helpful votes
February 25th, 2018
Verified purchase

I really like the look of the porch potty. It definitely makes condo living a bit easier when you have a small dog. Especially during the winter. I've only had my porch potty for a few days now so my dog is still getting used to it. Overall, I'm happy with my purchase, however, my only complaint would be the price. I was looking to get a porch potty a few years ago and I didn't because of the price. I'm thinking more customers might be open to getting one if it were priced better. I was hesitant to commit as I wasn't sure my dog would use it.

Thumbnail of user annek93
Anne K.
1 review
0 helpful votes
June 22nd, 2019
Verified purchase

I wish I could buy using amazon. The site had some technical issues. I need to see how it works before I recommend to anyone. I used to have a back yard with a dog door. I got a nicer place bu the water but I only have a patio. I am actually dog sitting two dogs and I searched for so many options. In the past I saw this porch potty and decided to take a look again. I wish the timer was included and a better price for shipping. I will try another timer with more that one end since I need to use the hose for the plants too.

Thumbnail of user mrh51
Mr H.
1 review
0 helpful votes
November 16th, 2017
Verified purchase

The website was ok. A little clunky. Would have preferred to buy through Amazon where all my info is saved and shipping timeline is clearly communicated.

Thumbnail of user normah43
Norma H.
1 review
0 helpful votes
November 14th, 2017
Verified purchase

I had a few problems checking out with PayPal. Not sure why I kept getting some errors, but after the 3rd time it worked. I will definitely reorder if I am happy with my order.

Thumbnail of user bridgets36
Bridget S.
1 review
0 helpful votes
October 1st, 2017
Verified purchase

I think there's a tiny glitch with the Shipping option pull down at first there was only one option to choose "online delivery/ no shipping" then a different set of choices finally popped up for ups ground and expedited shipping. I choose ups ground.

Thumbnail of user anonymousn579
anonymous N.
2 reviews
0 helpful votes
October 4th, 2019
Verified purchase

I kept getting error messages....because I was making mistakes entering information. Checkout process is a bit confusing.

Thumbnail of user fredericd16
Frederic D.
1 review
0 helpful votes
April 23rd, 2018
Verified purchase

Shipping rates are very high, I tried to add a 9$ item and the shipping went from went from 24$ to 50$!!!

Thumbnail of user danak80
Dana K.
1 review
0 helpful votes
February 1st, 2019
Verified purchase

shopping cart and number of clicks are inconvenient/clunky. Great products, great company. if you can order via amazon 1 click prime is easier. Would prefer less expensive expedited shipping for smaller items that is not $55

Thumbnail of user margareta104
Margaret A.
1 review
0 helpful votes
September 18th, 2018
Verified purchase

It was time consuming as a first time user. I was trying to figure out if I really wanted to spend that much money so I was checking against other models. I just want something that will work without hassle.

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