• Porch Potty

Porch Potty

Overview

Porch Potty has a rating of 4.7 stars from 8,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Porch Potty most frequently mention great product, customer service, and free shipping. Porch Potty ranks 4th among Pet Supply sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1
7
See all photos

What reviewers want you to know

Positive highlights

  • Customer service has been very helpful in answering my questions.

Critical highlights

  • I bought a Porch potty 2 years ago and it has collapsed with the frame not supporting the tray any more.
How would you rate Porch Potty?
Top Positive Review

“Great concept, needs a little improvement”

Paige W.
10/15/22

I considered a diy option, but ultimately went with porch potty because of the reinforced drain tray. There are two things of note: (1) the drain set up is so-so at best. It would be great if the drain pipe was a little larger to help prevent pooling; (2) I decided to reinforce the tray pan by adding cement blocks beneath it. This has helped my dog trust the platform as secure - she's 45 pounds. Other than those two gripes, I really like how the system looks and functions.

Top Critical Review

“Might as well let my dog just pee on the floor, would've been cheaper. Always Leaked”

C J.
3/7/21

Bought a porch potty standard and the hose always leaked. Got a replacement hose, hose still leaked. Sent a few emails, no reply. Sent another one. They wanted to send me ANOTHER hose. Yea, the first and second one didn't work so let's send you another. I asked for a refund which they denied even though their product was faulty and they "say" they stand by their product. Just buy a cheap one off Amazon. Works way better

Reviews (8,074)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (43) porch potty (232)
Thumbnail of user lucindab75
1 review
0 helpful votes
April 18th, 2023
Verified purchase

The service was very good, fast delivery. But I thought what I was ordering was a hydrant on a green pad. What I received was just a hydrant that I could have purchased elsewhere for about half as much. The description needs to be more clear.

Thumbnail of user chrisi43
Chris I.
1 review
0 helpful votes
June 5th, 2019
Verified purchase

The reason I rated # 1&2 2 stars is b/c the website and checkout process are very unintuitive compared to others I have used. #3 gets 5 stars b/c it seems there is not much alternative to ordering the accessories so I kind of have to. Great products for the most part but website is clunky.

Thumbnail of user jenniferm665
Jennifer M.
1 review
0 helpful votes
March 21st, 2018
Verified purchase

I had several coupon codes and none of them worked. I'm uneasy on this purchase due to your return policy, I saw reviews about how it leaks and your return policy does not cover this. I also felt the price is on the high side and then was put off by the additional shipping and handling fee. I will check yes for contacting me but please don't if there is nothing further you can do.

Thumbnail of user gailm140
Gail M.
1 review
0 helpful votes
December 19th, 2017
Verified purchase

I understood that shipping was free; however, I couldn't place my order until I chose a shipping method that was not free.

Thumbnail of user marief94
marie f.
1 review
0 helpful votes
March 17th, 2019
Verified purchase

ur web sight is not user friendly. took 3 tries to get the order placed due to shipping method rate changes .

Thumbnail of user jenniferb1086
Jennifer B.
1 review
0 helpful votes
December 13th, 2019
Verified purchase

Saw no mention that GST wasn't included until the price went up massively in checkout. Get started at 32.45 and that went up too to 36.83. What's that all about?
When I should on line I want the full price, not just the price less GST with no warning. Also the freight seems very deer.
I'm sure I will love the product. It looks fabulous and just what I need.
Just didn't like the price going from $324 to $405.

Cheers,
Jenny

Thumbnail of user shannonj46
Shannon J.
3 reviews
0 helpful votes
December 21st, 2017
Verified purchase

Not able to order online after many attempts. I lucked out this time for some reason. This was going to be my last time. This is our 3rd porch potty and I remember this issue in the past.

Thumbnail of user amyf206
Amy F.
1 review
0 helpful votes
September 17th, 2019
Verified purchase

Seriously? $118.00 for two pieces of fake grass? If I had more time, I'd look elsewhere to find a better deal. I wish you had a better deal for returning customers.

Thumbnail of user carsons26
Carson S.
1 review
0 helpful votes
February 23rd, 2019
Verified purchase

Your checkout page is very confusing and laid out poorly, and PayPal did not work at all -- even though I entered my PayPal info, your order page just kept saying "select a payment type". Annoying but not the end of the world. Looking forward to seeing how your product works out.

Thumbnail of user michelem276
Michele M.
1 review
0 helpful votes
December 20th, 2018
Verified purchase

your site would not take my order for the first three times I tried to place it, got the message, "invalid or unsupported currency code: *******-This transaction cannot be processed due to an unsupported currency." I was trying to use AMEX. So I succeeded when I switched to VISA - even thought the site says AMEX is eligible.

Thumbnail of user carlyg17
Carly G.
1 review
2 helpful votes
April 7th, 2019
Verified purchase

I am buying this as my parts must be defective. My porch potty is almost new and drain hose leaks and grass fell apart. I am going to try this again

Thumbnail of user nor4
No R.
2 reviews
0 helpful votes
December 28th, 2019
Verified purchase

Checkout process is clunky. Link to cart is small, subtle, and inconveniently located on the page. The checkout process is too involved and you ask too many questions.

Thumbnail of user reubenb36
Reuben B.
1 review
0 helpful votes
July 20th, 2019
Verified purchase

Shipping is very high considering the product is in Australia and shipping to metro Australian addresses should be a quarter of the price.
It says to replace the synthetic grass every 6 months but for $20 shipping we are purchasing replacements less frequently

Thumbnail of user kristinr97
2 reviews
0 helpful votes
April 8th, 2020

So I bought my porch potty about a week before I had to move into an apartment. Which was no problem because according to shipping I was supposed to receive it before then. Well I had moved and days passed and I got nothing. So I reached out and told them I wanted to be able to track my package as I was supposed to receive it days ago and never did. Customer service told me it was at a UPS facility on Monday and is just waiting to be picked up and once it does I would receive tracking Info. Well days later and still nothing so I emailed again and then she shipped a replacement and sent me the tracking info herself. She told me the package was at the UPS facility still but UPS has just left it there. Okay? So confusing and annoying. I finally receive the porch potty (two weeks after I move) and it didn't even come with the fire hydrant it's supposed to come with. Even after all this trouble I had.

Thumbnail of user marilyno11
Marilyn O.
1 review
0 helpful votes
October 8th, 2017
Verified purchase

I bought a Porch potty 2 years ago and it has collapsed with the frame not supporting the tray any more. There is no warranty or any support online about how to address. So I'm back and buying one more but the products are overpriced and when trying to use online coupon, none work. I proceeded reluctantly, but will not recommend to someone else.
I'm having to pay $59 for a piece of sod that will last 4-8 weeks, then the shipping charges me another $20+. Think about it! How could anyone feel good about that? Nonetheless, you got another sale.

Thumbnail of user morrigand
Morrigan D.
1 review
0 helpful votes
October 19th, 2019
Verified purchase

On one part of the website it says the Basin holds 2 gallons and on another part of the website it says it holds 3 gallons. On the website it says you ship via FedEx but during check out it only offers UPS. Also I called and was told I was going to get a call back then I received a text stating "You are in the queue to be called back. In the meantime, feel free to text back your question, so we can be best prepared." I sent a text and I have not had a call back and it has been almost an hour wait time.

Otherwise I love your product I already have a dog using one of your porch pottys!

Thank you,

Morrigan Di Pietro

Thumbnail of user scottm297
Scott M.
10 reviews
2 helpful votes
December 5th, 2017
Verified purchase

your checkout page needs work. Forms are broken unless you refresh - specifically on the shipping address - then credit card, you have to toggle these options to get the forms to appear. Using Chrome browser

Thumbnail of user maryr423
Mary R.
3 reviews
3 helpful votes
January 1st, 2018
Verified purchase

Paying by Pay Pal messed up for some reason. I had to go back and start over. I sincerely hope I did not purchase two of these things

Thumbnail of user alisonb142
Alison B.
1 review
0 helpful votes
June 3rd, 2019
Verified purchase

The web site is a bit clunky. I tried to order last night and the page to order sod wouldn't let me select an item. I tried again this morning without the sod and it seems my order went through. It was still not user friendly. I say this as a tech professional. If I didn't REALLY want to try the product, I would have given up.

Thumbnail of user alexm521
Alex M.
1 review
3 helpful votes
November 20th, 2018
Verified purchase

I couldn't locate the real grass to purchase and the hose that connects to the potty to drain never stays tightened so I'm always trying to fix it (with dog urine all over my hands) so it does drain! Not that happy with the product because of this.

Thumbnail of user robina71
Robin A.
2 reviews
0 helpful votes
February 23rd, 2018
Verified purchase

I had to enter my credit card info a few times....it kept saying i needed to sign back in, then I had to recreate my account over.

Thumbnail of user devina13
Devin A.
1 review
0 helpful votes
October 24th, 2017
Verified purchase

Your website is distorted I almost couldn't purchase the porch potty kept clicking until I was able to hit the add to cart purchase button.

7.4K additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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