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  • Porch

Porch

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Overview

Porch has a rating of 2.63 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Porch most frequently mention customer service problems. Porch ranks 9th among Home Remodeling sites.

  • Service
    32
  • Value
    29
  • Shipping
    11
  • Returns
    13
  • Quality
    28

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
– 0
Negative
5

Instant Feedback

218 reviews

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What reviewers want you to know

Positive highlights

  • I called customer service was told someone would get back to me in 24-48 hours.
  • I hired a contractor from Porch Services to clean our dryer vent.

Critical highlights

  • I turned off the water source to the toilet immediately and contacted Porch the next day.
How would you rate Porch?
Top Positive Review

“Goody's Handyman Services, Phx. AZ.”

Bill F.
2/8/23

Good News. Recently I had two handyman jobs done by Goody's. Their team was great. They completely satisfied my expectations. I had a double pane slider replacement installed and faucet replacement plumbing work. Both jobs done promptly, within estimate. And clean. I highly recommend their team. I will be using them again soon.

Top Critical Review

“Stealing contractor identity”

jan b.
3/11/24

I checked my business profile on Google was shocked when I found out porch used my company identity to solicate quotes I immediately called them. Multiple calls multiple days no response. Steer clear of these parasites I only hit one star because a lower rating isn't a option

Reviews (214)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4) day (31) dryer vent (3) 45 minutes (3)
Thumbnail of user jeanief2
Jeanie F.
2 reviews
0 helpful votes
“Cleaning gutters”
December 11th, 2020
Verified purchase

Arrived on time. Appeared neat and professional snd did an excellent job

Helpful  (0)
Thank you
Thumbnail of user raymondd238
Raymond D.
1 review
0 helpful votes
“We're fine”
February 7th, 2021
Verified purchase

Thanks for your input. Bye. Bbbbbbbbbbbbbbbbbbyyyyyyyyyyyyyyeeeeeeeeeee

Helpful  (0)
Thank you
Thumbnail of user mariea175
Marie A.
1 review
0 helpful votes
“Very satisfied with the service”
December 15th, 2019
Verified purchase

Thank you for your help and service. Have a great day.

Helpful  (0)
Thank you

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From the business

Porch is the leading destination for professional installation, assembly, repair, maintenance, and other home services from quality pros. Porch has a nationwide network of home services professionals that make it fast and easy to tackle whatever's on your home to-do list. Porch also connects customers with a suite of free services, including a dedicated Home Assistant, 24/7 help, online project management, project cost guides, pro reviews, and much more. Learn more at porch.com.

Company Representative

Thumbnail of user anthonya398
Anthony A.
Customer Service Representative
Typically does not respond to reviews

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