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  • Popreal

Overview

Popreal has a rating of 1.96 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Popreal most frequently mention customer service, tracking number, and credit card problems. Popreal ranks 327th among Kids Clothes sites.

  • Service
    18
  • Value
    15
  • Shipping
    19
  • Returns
    17
  • Quality
    17
111
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service answers timely but they are RUDE and not helpful much.
  • Two weeks later still no email so I tried to cancel my order and informed my credit card company.
How would you rate Popreal?
Top Positive Review

“I lve this shop”

Adrianna A.
7/18/19

I think that every mom, before shopping, looks around the shops and checks what can be found in them. One of the many stores I visit is Popreal. I can always find wonderful clothes at low prices. Thanks to this I have a guarantee that my crib looks like a princess. I can not make a model from it. In the end, it's up to each of us that our kids do not lack anything. I would recommend!

Top Critical Review

“Beware of this company.”

nancy y.
9/7/20

For two and a half years, they promise to refund me after sending their clothes back. I have records of everything. Please report them, if you have trouble. They are stealing your money. Lied about the time frame to receive items, they were 5 months late. Promises to refund did not. Sending out emails, how sorry they are... Complete fraud. Poor quality and size are all wrong. They write their own 5-star reviews are themselves. They wrote. They take your money and hope you go away. It is a complete fraud operation. Do not\\buy... Beware. I will report them asap. If you need information. Contact me here so we all can report them for fraud and for felony.

Reviews (482)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (120) credit card (15)
Thumbnail of user alicet35
1 review
0 helpful votes
July 27th, 2017

I bought several dresses and Tees in Popreal, however, one of them was defective. I contacted the CS team and they arranged to send a replacement to me.

Thumbnail of user mogbeyiterenb
1 review
1 helpful vote
May 31st, 2017

Quality is good just that the size re not correct at all it was a family package dark blue white line and heart. Nicely sew buthe really the size makes me tired of ordering again my man kids cloths re ok my is no way to feet in my shape. They answer my emails but very slow in replies so far so good am ok with the site

Thumbnail of user amandam206
1 review
0 helpful votes
June 26th, 2017

Good variety, plus cute outfits. Also getting free shipping. Lots of good sales. BUT. Order 2 months in advance for sale purchases. Customer service answers timely but they are RUDE and not helpful much.

Thumbnail of user alexe65
1 review
0 helpful votes
June 8th, 2018

I purchased a bathing suit for my daughter on popreal and after purchasing I read lots of reviews and I just new I had been tricked and ordered something that would never arrive. That being said I messaged customer service and they assured me my package would be shipping but it would be over a week away, plus shipping time from China. I was updated throughout the process about my item but I still thought it was fake and I was just waiting to file a complaint and have my item refunded. I went on vacation and actually forgot about my item and this week I received my item in the mail. My only complaint is that it is smaller than the size recomendation I was given. Overall customer service was fantastic and the product is in great condition and good material. I could see myself purchasing from popreal again but not for something I need soon. Shipping takes quite a while.

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear customer,
Really sorry for the inconvenience to you.
Could you please let us know your order number so that we can help you?
Thanks for your cooperation.
Best regards,
Popreal

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From the business

Popreal exclusively offers cheap baby clothes and fashion matching outfits, here you can find newborn baby clothes, cheap toddler clothes, kids clothing and essential accessories with high quality at the low price, come and shop now!

Company Representative

Thumbnail of user maggieq4
Maggie Q.
Hi All, thanks for your appreciation for Popreal. We are committed to provide more fun and comfortable for babies with quality stuffs and service. While sometimes we may have some small mistakes, we will do our best to help you to solve the problem. If you have any further questions, please feel free to contact us. Email:contact@popreal.com. Cellphone:+1 (302)5055959

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