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Popreal has a rating of 1.96 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Popreal most frequently mention customer service, tracking number, and credit card problems. Popreal ranks 327th among Kids Clothes sites.
No positive highlights yet
I think that every mom, before shopping, looks around the shops and checks what can be found in them. One of the many stores I visit is Popreal. I can always find wonderful clothes at low prices. Thanks to this I have a guarantee that my crib looks like a princess. I can not make a model from it. In the end, it's up to each of us that our kids do not lack anything. I would recommend!
For two and a half years, they promise to refund me after sending their clothes back. I have records of everything. Please report them, if you have trouble. They are stealing your money. Lied about the time frame to receive items, they were 5 months late. Promises to refund did not. Sending out emails, how sorry they are... Complete fraud. Poor quality and size are all wrong. They write their own 5-star reviews are themselves. They wrote. They take your money and hope you go away. It is a complete fraud operation. Do not\\buy... Beware. I will report them asap. If you need information. Contact me here so we all can report them for fraud and for felony.
10/10/17
I just ordered my daughter a dress for Christmas and I accidentally ordered The wrong color I wanted it from pink to red and I said at least five or more emails message them on Facebook and I keep getting a response from an automatic machine saying that they will reach back to me one of the messages said that they are on vacation and will be back soon what kind of crap is that how are you on vacation your a business you don't get vacation either respond or cancel my package order number: P******* I don't want to be waiting two months to receive a package that's ridiculous you guys need to get this fixed
I made several purchases around Christmas 2018. Popreal charged me twice for the same order. I emailed them immediately to make the correction in December. They promised to do so and now after numerous emails - no refund as of 7/22/19. So I've been cheated out of $140. I'm not happy and will NEVER EVER shop there again!
I am disappointed I didnt look at these reviews before making quite a large order weeks ago! I too can not get in contact with them about my order P******* and now worried I will never receive my items yet have paid for on purchase! Worries customer!
The clothes are adorable. That's about it though. The sizes are never the same or what you'd expect. The material is poor quality. And don't even get me started on the shipping. Don't even bother paying extra for quicker shipping it doesn't make a difference. Things that should have taken 10 days MAX I didn't get for about 25. Oh and if you email them about it asking for your expidided shipping fee back all they will say is " thank you for the email customer" It's a joke. Save your money.
So i very rarely write any negative comments, but i have to this time. I placed an order on popreal.com. I placed on order on January 23,2017 and received the package only in The beginning of March, 2017. The quality of the dress that we ordered was pretty bad(if i would see it in the store i would definitely not purchase it). And we ordered size 120 and it came in totally different size.
My attempts to contact them were failed. Nobody ever replied to me either with apologies or explanations. So unprofessional. Disappointing.
Placed an order 3 weeks ago, still waiting! Sent emails to customer service, received email response promising my items would be shipped and a shipping email with tracking number would be sent to me. A week later, still NOTHING! I wish I had read these reviews before placing my order. I could have saved myself a lot of time and money! Total SCAM!
I have received my package after 1 1/2 months. They are dresses for my nieces 1 year old daughter. It was a birthday gift which was on July 1st and I received it after the birthday is over but I am glad that I did receive it. They look pretty but not very good quality. This was my first time shopping with them and I will not buy again.
I ordered dresses over a month ago and still haven't received it. They gave me tracking number and it shows on 4px.com tracking that my package is at LAX progressing through postal network since 6/26/2018 for 1 package and 07/02/2018 for 2nd package but it hasn't been delivered. When I email them they keep asking me to have patient and that I should receive it soon.
Tip for consumers:
Please be careful when ordering from this site.
I ordered 6 things, and I received a package only 6 weeks later with 3 things and not six. Have just filed a complaint..
I order mommy/daughter dress for mother's day and paid $20 for shipping. They sent my daughters dress 3 weeks later and I have yet to receive mine. One positive is that their customer service responded quickly and nicely, which is why I am not giving 1 star. The dress that I received for my daughter was also nice.
Ridiculous
Love how the outfits look in the pictures but they are horrible quality when you receive them. Products take FOREVER to arrive!
I order 3 months ago but after 4 months i dont recieve my orders i emailed to the company for 4 times and they said sorry just thos i never seen something like this it is so bad i dont recomond anybody shop from thos company it is bad company. I am not happy
Dear Customer,
We're so sorry for the inconvenience to you.
According to the information you offered we still couldn't locate your order. So could you please offer us your order ID or register email address from our website, so that we can help you asap?
Thank you.
Popreal
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Popreal exclusively offers cheap baby clothes and fashion matching outfits, here you can find newborn baby clothes, cheap toddler clothes, kids clothing and essential accessories with high quality at the low price, come and shop now!
Dear Sharnie,
Thanks for your feedback.
I've checked that your order is normal. 3 of the items are in queue to ship, and 7 of them are still in processing.
You know most of the items have their own processing time.
Please don't be worried and once shipped we'll send you the tracking information.
Thanks for your patience.
Best regards,
Popreal