PoolWarehouse

We ordered pool kit from Poolwarehouse in the spring. Tanner C was the sales rep and was amazing on helping me pick out my pool and always answered any questions I had. Now, the real MVP of this company was Nikki G in customer service! She was truly amazing! We have a few things go wrong in shipping and went above and beyond for us! I have a 4 star review only because of the shipping, our pool kit came damaged 3 times, but finally got our pool. As a company they are great, but the shipping companies definitely need work.

Ordered an actuator for my pool valve. It was delivered within a few days of the order. Installed it and it works perfectly. Thanks Pool Warehouse. Great service.

Bought a pool heater vent from them that my pool company told me to buy. It ended up being the wrong size. I returned it immediately and even if they had accepted the return I had to pay $100 for shipping and subtract a 20% restocking fee so they have a really bad return policy. They did not accept my return not happy at all do not purchase from them.

I bought a Maytronics motor from this company. It came in a plain cardboard box that is easily opened. No manufacturer packaging around the motor. It has a sticker on it that says "Exchange". I called them and they said all the motors come with that. I didn't feel comfortable installing the motor, so I requested a return. They sent an impossible list of stipulations for return and told me, at least, I would pay for return shipping and at least a 20% restock fee, and as much as 30%! It also stated that they would decide, after receiving it. Whether they would refund ANY money to me. Totally ridiculous return policies and totally slanted toward SCAMMING by the company. I have filed a dispute with my credit card company but Pool Warehouse has not attempted to resolve this issue. This company will not be in business much longer with these SCAM tactics. I have now had the motor, still in the cardboard box, for a week and and a half and I've been out several hundred dollars. If I had installed the motor and it didn't work, they would not refund ANY money to me. Nothing about this transaction is fair and this company is worse than a third world business.

Ordered an expensive automatic pool cover. Slow delivery, terrible customer service. Could not give us a delivery timeframe. It took months. Then the rope broke after only four months. They are blaming it on the manufacturer and/or installer. It took two weeks to get a response for that.

I bought (2) Pentair Minimax Ignitor kits from pool warehouse. One ignitor arrived with the graphite tiep broken off and the other ignitor arrived scorched and packaged showing it was clearly used. I contacted their customer service and sent pictures. I was originally told that I would have my money refunded but then I was told their vendor would not return the money. I did not buy the ignitors from the vendor, I bought them from poolwarehouse.com. They do not stand by their products and re just a pass through for their vendors. DO NOT BUY from this company. They are an internet business rip off.

We purchased a pool table. The delivery company would not wait for us to inspect the full delivery. There are forklift damages to the table that are not repairable. We filed a claim right away. It has been over a month and they are still dragging their feet and are blaming everyone else but not taking care of the issue.

Horrible customer service. Was told I could have an exchange due to chairs not being the correct size. Chairs still in box, brand new and they are now refusing to do the exchange. This is poor customer service. When you spend $2000 on a product you should be able to return or exchange. Don't buy anything from this company if you are unsure if it will work, they will not work with you at all and you'll be stuck with the product that you can't even use. Very unprofessional company. Very disappointed with my service.

I would like to have given 1 point of a star, but those aren't available!
Can't return a wrench since I opened the package. How do I know if it fits without opening it? Lost my cool with the girl on the phone, but I did email and apologized. Still, no refund. They chose to screw me out of it anyway. Be careful folks and make sure not to go by the description of the items you are buying. Measure things if possible and ask them to tell you the dimensions of what you are buying. Perhaps they can tell you WITHOUT OPENING the package. I've always liked using PW, but no more for me!

Avoid this company at all cost. The item received was very late, in general packaging and not complete. No padding in the box and impossible to return. Customer service has been horrible to deal with and will not take back the product ordered. We nor our friends will order from this company again. Only thing that could redeem this review is if the owner contacted me directly to correct the issue.

Purchased pool 2 years ago right from beginning delivered 8 weeks late. Pool pump motor had to be replaced within 2 years. Now having trouble with liner leaking at the seams. Liner pulled away from steps over the winter. No customer service from Pool Warehouse or Hydra pools (Liner Manufacturer). No call backs no return emails

Pool Warehouse return policy is not customer friendly. You're better off going to Amazon!
I opened the pool alarm box, as one typically does with any package, to see if it would work for my pool and by doing so it VOIDED the ability to return a brand new $250 item I cannot use. STAY AWAY and find it elsewhere.

Pool table was delivered promptly to our front driveway. My husband and older son carefully unpacked and moved it in. These were the two defects found on either sides of the table. You can't return the table. For the price, we will live with the defects and will cover them up or repair ourselves. It's a very nice table otherwise. Our family is using it a lot!

Wanted this in red with 5 skewers. PoolWarehouse was the only on who had in stock. Great price and fast delivery. An ease to buy online.

Tried to use this company to have an alternative to amazon. Shopping and shipping process was decent. But part didn't fit so i am having to return it. And i have never seen such a horrible return policy. Massive hoops to jump through. They threaten to deny your return constantly charge 20-30% restocking fee. Demand a photo and force you to answer and questionaire. IF they approve the box which cant have any writing or damaging on the box. So most likely you ship item back. And they deny your claim and keep the part anyway... will never ever bother with this company again.

Renee went out of her way to help me. She was easy to speak to and very helpful.
Even though the item I ordered was returned in the same box and in same shape I received it I only received half of what it cost me. That being said I didn't need to send it to the land fill because I couldn't use it.
Thanks,
Eleanor

Beware of this scam of a company. They will deliver you broken and damaged products that they will NOT cover or replace. Terrible customer service, terrible product, horrible company that should be put out of business.

Bought a 2700$ pool heater from pool warehouse. It came damaged. They will not replace or refund the product. They claim if you don't open the box and inspect item while shipping company is there they will not help.

Buy with confidence, their customer support is outstanding. Our pool went together perfectly, the family loves it. Renee B made sure that the one small issue we had was handled promptly and properly. I will recommend them to friends and family.

Pool Warehouse is a great example what customer service should be. Tanner, Chelsey, Savannah, and Matt B. Each of these people have went above and beyond expectations and have helped solve any issue that I've had. There technical knowledge has impressed me. I would strongly recommend Pool Warehouse and all of there staff to anyone who thinks they can't handle a DIY project of this magnitude they have made it both achievable and fun. Thanks Rodney D

The site wanted me to pay for and complete my order without being shown what I would be charged for shipping. I'm going to guess this is because once you include the shipping it is much cheaper to shop elsewhere. Amazon's prices are much lower and I would recommend giving them your business. They don't try to mislead you into spending more money by keeping the shipping cost top secret.

I hope PW knows how professional and patient Jonah is... He was a huge help when our Chlorine generator system had a problem. It was right at the cut off for warrantee coverage and despite us having some pretty spirited conversations, Jonah performed very professionally and ultimately, we did get full warrantee coverage thanks to Jonah working on our behalf. Jonah deserves high praise for hanging in there throughout our various calls and emails. Well done Jonah and PoolWarehouse!

I want to be clear this is a Pentar? Spelling? 1.6hp pool pump purchased from pool warehouse in Tennessee. Turned pump on after 60 seconds it made a bang and notice housing at strainer broke due to vibration and hand tight lid. PW said I'm better going back to manufacturer.? Thanks PW I would never buy washer from you. You NEED to stand behind what you sell or get out of the business. Kicking the can down the road only buys you time but eventually someone has to pick it up. Shop elsewhere

PoolWarehouse is amazing! We had ordered a foosball table from an online retailer that after months and months couldn't tell me where my product was. I cancelled that order and ordered a very similar quality foosball table from PoolWarehouse at 1/3 the price of the other online retailer and it was there in a matter of days. Much faster than I was expecting. Thrilled with their ordering process, delivery scheduling and personnel, and customer service. Would definitely order from them again.