• Polarisindustries

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Overview

Polarisindustries.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Polarisindustries.com ranks 319th among Auto Other sites.

How would you rate Polarisindustries?
Top Critical Review

“Failure to honor Warranty issues”

Michael B.
11/25/19

I purchased the sportsman 850 high lifter in September. Even purchased the extended 48 month warranty package along with the dealer priority maintenance package. After 25 hours took in for 1st service with no problems. On October 27 2019. ATV wouldn't shift out of park. Took ATV to dealer, (Ridenow Powersports Jacksonville, Fl.) for maintenance on Oct 30. After two weeks I got a call from service dept. that there was water in gearbox and that there was a seal leak in the rear differential which appeared to be a factory install defect. I went in to look at the damaged seal and was told service was waiting on a response from Polaris. On Nov 19,2019 I was told by service dept that Polaris denied repair because there was a little bit of sand in the snorkel of the crankcase breather. I was asked by service where the ATV was used at which I gave the name of the supervised county park to them. No where in that park is there a mud hole deeper then 14-18 inches and the park is patrolled by the Clay County Sheriffs Department. The claim was resubmitted with additional information and again Polaris denied the claim because of the small amount of sand in the snorkel totally disregarding the damaged crankcase seal at the differential. Now I face a $1700 repair. The only thing I can think of as to how the sand got into the snorkel is by washing the mud off the ATV after riding it. The snorkel is of poor design and has no filter to protect the intake system an if you're not careful washing the ATV It seems water/mud/sand intrusion is easy and this is the excuse Polaris needs to deny paying a warranty claim. I would take heed before considering purchasing any Polaris product since it is clear to me they will do anything not to honor their warranty and find any way to get out of doing the right thing for the customer. It is my opinion that a multibillion dollar company will go bankrupt over honoring warranty issues. BUYER BEWARE BUYING POLARIS!

Reviews (1)

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Thumbnail of user michaelb477
3 reviews
18 helpful votes
November 25th, 2019

I purchased the sportsman 850 high lifter in September. Even purchased the extended 48 month warranty package along with the dealer priority maintenance package. After 25 hours took in for 1st service with no problems. On October 27 2019. ATV wouldn't shift out of park. Took ATV to dealer, (Ridenow Powersports Jacksonville, Fl.) for maintenance on Oct 30. After two weeks I got a call from service dept. that there was water in gearbox and that there was a seal leak in the rear differential which appeared to be a factory install defect. I went in to look at the damaged seal and was told service was waiting on a response from Polaris. On Nov 19,2019 I was told by service dept that Polaris denied repair because there was a little bit of sand in the snorkel of the crankcase breather. I was asked by service where the ATV was used at which I gave the name of the supervised county park to them. No where in that park is there a mud hole deeper then 14-18 inches and the park is patrolled by the Clay County Sheriffs Department. The claim was resubmitted with additional information and again Polaris denied the claim because of the small amount of sand in the snorkel totally disregarding the damaged crankcase seal at the differential. Now I face a $1700 repair. The only thing I can think of as to how the sand got into the snorkel is by washing the mud off the ATV after riding it. The snorkel is of poor design and has no filter to protect the intake system an if you're not careful washing the ATV It seems water/mud/sand intrusion is easy and this is the excuse Polaris needs to deny paying a warranty claim. I would take heed before considering purchasing any Polaris product since it is clear to me they will do anything not to honor their warranty and find any way to get out of doing the right thing for the customer. It is my opinion that a multibillion dollar company will go bankrupt over honoring warranty issues. BUYER BEWARE BUYING POLARIS!

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