• Pokemon Center

Pokemon Center

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Overview

Pokemon Center has a rating of 1.35 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pokemon Center most frequently mention customer service, pre order, and credit card problems. Pokemon Center ranks 992nd among Games sites.

  • Service
    73
  • Value
    63
  • Shipping
    68
  • Returns
    55
  • Quality
    59
Positive reviews (last 12 months): 7.1%
Positive
2
Neutral
0
Negative
26
53
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service keeps only saying they are working on me and I ask if I can get a refund and they stop responding.
How would you rate Pokemon Center?
Top Positive Review

“Surprised”

Steven P.
1/6/24

Based on all the reviews I was hesitant in buying from them but took a chance and I was pleased with the condition my pokemon cards came in. Mostly everyone said the condition was bad and the website needs to take some stuff off. My package was in great shape. You know what they say, most people that write bad reviews only have bad things to say. I'm sure the people that wrote bad reviews where valid. I'm just saying people that good things tonsay don't write any reviews. People love ordering from prime and for the most part I only had good experience with them. I can recall a couple of times I got stuff delivered from them that was damaged and had poor customer service.

Top Critical Review

“Dont buy trading cards”

John A.
3/10/24

I agree with the last post I read. If you order a $150 booster box it will get damaged by Fed Ex and pokemon center will refuse to do anything. They will either say the packaging is not the contents or say it is a final sale item. Either way you get ripped off. Buyer beware. Buy with people that know how to ship a booster box securely. No packaging inside a big box what a joke. Terrible.

Reviews (121)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user chaseg24
1 review
7 helpful votes
June 26th, 2019

I love the Pokemon center! Sure, shipping could be a little more consistent here and there, but as long as you're nice and friendly to their support team, I have found that they're super inclined to help you. Love these guys.

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About the business

Pok̩mon Center is the official site for Pok̩mon shopping, featuring original items such as plush, clothing, figures, Pok̩mon TCG trading cards, and more.

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