Pokemon Center

I ordered a $150 item and it arrived damaged from improper packaging. I reached out ot customer support and was refused a replacement, despite the obvious damage and lack of secure packaging. I'd recommend buying from other shops that know how to ship products securely.

I couldn't return my order as soon as I received eventhought I didn't open the item due to the policy which I didn't read when I order Pokémon trading card.
It's really unacceptable and unfair

Submitted a valid order for a promotion. Email confirmation stated promotional card would be included. Order arrives without promotional card. Open up a ticket with customer support and end up waiting a whole month for the missing promotional card. Turns out PokemonCenter.com can just accuse you of having "violated our Terms of Use" and not provide the promised promotional card. This company (the US/TPCi side) has become so shockingly terrible that it is sad. Obviously they do not care about their customers or their own reputation.

Ordered the Pokemon 151 UPC that was supposed to come with the Squirtle Pokemon Center promo card.
Was excited to get this delivered. Excitement quickly turned to anger and disappointment, as I quickly discovered that they packaged my items with no regard or care at all! Box was clearly damaged, UPC seal was broken and worst of all the promo card was completely bent down the middle!
Stay away from Pokemon Center! They do not care about their customers at all clearly.

This is a terrible site i cant even place the order ive tried with different cards and different computers, always get error

It truthfully is terrible you would think pokemon could afford better management of there site completely disapointing and pointless

FIX YOUR $#*!E SITE POKEMON. Not ordering from here, because i cant and i dont support them now anyway

When I "received" the item that I ordered from this company, the seal on the package has been damaged and bent over on itself, leaving a 1-2 cm wide gap along the entire length of the box. Now, the item that I ordered was a thin desk mat and when I opened the box, there was nothing inside besides the packing slip. I don't know whether it was an accident or intentionally tampered with, but in the event it was an accident, the complete lack of any packing materials likely led to the thin mat sliding out. I took this matter to customer support, who completely dismissed all of my evidence and closed the ticket without any negotiation or compensation. Absolutely do not buy from this company due to the complete lack of packing standards and unprofessionalism of their support staff. They stole my money from me.

I received my items damaged,
But the box they were in, was in perfect shape. And they have no customer service, or phone number to speak with anyone. And the website says my items are ineligible to be returned and to have a claim filed.

As someone who's designed and run divers if online stores; I've never seen one with both the technology and strategy designed in such a way that lets poachers totally run through all stock! You've effectively encouraged Pokémon to be a target for max profit and killed the potential joy for millions of children and fans!

Pokemoncenter.com Review by real Dad.
I wished this place could operate like a real business where they were held to a standard and would honor what they should. They control the market by allowing bots and programs to purchase items over real people.

So I joined the party and woot my bot has paid off big time. Since you will not use simple and proven tactics to let real families and people purchase items over scalpers I said let's join the eBay club. KISS it PC employees.

I put in an order for 2 plushies and 2 packs of cards. They arrived in a box only barely big enough to fit it all. For $43 you would hope it comes in a sizable box but apparently not. The box was badly crushed. Both plushies had minor bends which is bad but oh well. But one of the packs of cards is completely bent. I open it and the cards are bent too. I message the company and provide evidence but after a day of getting 5 different emails about them "escalating" it to someone else, I was told "card curving may occur naturally due to the printing process and moisture contraction in the fibers. It can also occur depending on how the product is stored." And I would not be receiving a refund. This business consistently overcharges and underdelivers. They are almost always sold out of many items and getting anything when a new set releases is a nightmare. The company does all it can to charge you the most and provide you the least and now they are too greedy to refund $5 due to their own bad packaging choice. Last time I ever buy from Pokemon Center. Horrible.

One of the item I ordered was damaged (I paid for shipping also). I contacted customer service and provided them with all the details and pictures, at first they didn't want to do anything. When I threatened to have my credit card provider cancel the transaction, they suggested a 10% promo code but for more pictures of the other non related items, they managed to find a way to avoid honoring legal minimum warranty. I will not buy anything from them again and I do not recommend buying from them.

January 2023 - daughter saved up to purchase a $40 Jolteon plush, when it arrived it arrived damaged. We immediately reached out to get a replacement. It's now March & we haven't received a replacement. I attempted to speak with a representative via chat & was told that I had to email from the email it was order with. Why? I have an order # & a receipt. Customer service rep refused to even speak to me. I wil never order from this shady biz again. Be warned.

On 12/8, I purchased a total of 50 products from pokemoncenter.com that all had the following description, but had certain packs being shown in the tins in the item description images:

In this Mini Tin, you'll find:
2 Pokémon TCG booster packs (Each Sword & Shield Series booster pack contains 10 cards and 1 basic Energy. Each XY Series booster pack contains 10 cards.)
1 metallic Pokémon coin
A Pokémon art card showing the art from this Mini Tin—you can collect and combine all five! (Other tins sold separately.)

I have ever purchased a Pokemon product that showed an packs in it, but then received different packs worth a fraction of thee value. The pack pictured was 'XY Evolutions' but instead I received a very different product.

I went to report this issue and request a refund for an inaccurate description; I saw that the image of the packs had been REMOVED. I only made this purchase because the image indicated the XY Evolution packs were present in these products and the description did not say they could be random product the company wanted to get rid of.
They do not normally do refund on trading cards, but I would assume any company would provide a refund when the listing was inaccurate (and even changed by the company indicating it was an error).

Instead I was informed my ticket would be closed along with any subsequent. I believe this was a sale made under fraudulent pretenses to elicit sales they would not have otherwise received from both myself and many others in order to reach year end goals quickly. I had hoped this was just an error they would correct, but I now believe it requires further investigation.

I bought a bunch of Day with Funko's for my daughters. They packed horribly and when we got 5 were smashed. They asked for pictures I sent a slew of them. They then told me packaging does not matter as that is only to protect item during shipping.

They said I could Return and repurchase. I asked if I did if it would come in crap packaging. They responded saying if I continued to abuse staff and using profanities they would block me which would keep me from getting help. The only word I used that maybe could be considered a profanity is crap...

I made a pre-order for my family members, my kids are obsessed with pokemon cards. However i got only 2 out of 8 items but was told the shipment was complete and it was done. Obviously i reported the issue through their "customer service contact us" section and included a video of when i originally oepned the box, as well as some photos.all showing only 2 items and no itemized paper inside. I heard nothing so I contacted them 3 days later, was told the same information as the original ticket submission so i resubmitted my evidence and waited. After a week i contacted and was not given any answers yet again, only told my videos weren't eligable for review and it needed to be photos. I asked why no one said anything and was told i just had to resubmit and start over the waiting process. I admit i got frustrated but kept it professional, said i would. However i felt they were hoping to wait me out due to their lack of communication or information and that felt like fraud and if they refused to do anything after i gave them adidtional information i would have to report the issue apropriately. They said because i was threatening legal action? My case was closed they couldnt help me and id have to make an entirely new ticket? They took over 500 dollars from me but refuse to give me my items or a refund. They also wouldnt answer over half my questions as their responses were soley automated ones with nothing relating to my specific situation.

If my son did not like this damn place, it would be out out our lives.
I ordered something on the 19th
Got on their chat on that day, STILL WAITING FOR someone to respond, ITS THE 30TH
I ordered something, they took the $ and nope- nothing was done after that
I emailed them this morning and out of the blue, my package is on its way
NO REPLY, ACCOUNTABILITY, CUSTOMER SERVICE
Just a waste of a company with some ding dongs working there
Yep, I said it!

Awful site and awful customer service. If I could, I'd give 0 stars. I have been trying to order anything for months and constantly get a pop-up saying my order can't go through. Customer service said I violated terms and conditions, which is impossible since I tried making a brand new account, and still received the message. Customer service has been no help at all and does not even the bare minimum.

Bought a 36 booster pack box. Get a charzard v with horrible black marks from printing and scratches on the back straight out of the pack. And 2 other v cards with he same black marks. I contact them to see if I could just get 3 brilliant star packs since I got 3 out of the 36 with messed up cards and provide them with all info they ask for, and they tell me they can't prove I'm the owner of the order. Never buying from them again.

Order never arrived. Reached out to their support and they replied with tracking info that literally had no street address on it, claiming this was proof of delivery. Stonewalled me the whole way, so I disputed with PayPal. Amazingly PayPal denied my claim so basically Pokemon Center just stole my money. I got nothing. Do not buy from them.

Handles promotional releases badly, customer service is beyond bad, I can't stress this enough customer service is BEYOND bad, they will mess up your order out of incompetence and then not allow you anyway to rectify and won't allow returns/refunds.

Just order a charizard elite box it arrived today every single card was bent I can shove a penny or nickel under it how bent it was try support they cannot refund or replace the item or items DO NOT BUY FROM THEM. The sad part is my kids saved bottles for 2 months to buy it on their own just to be saddened by the condition they were in

For one, they ship through fed ex...they ship collectables...through fed ex...so deliveries are either missed or smashed.
Two, idk how this always happens but when the launch a promotion, no matter how early you are, how fast your internet is or if u have friends helping you, you will ALWAYS get off checked and booted off the server. If you manage to have an order go through, they often will reimburse you. Suddenly you will see ebay flooded with what shouldve been free promotional cards and products for 100s of dollars.
The worlds biggest multimedia franchise and they have the website software of a start up company running off windows 98. It somehow seems fixed? Idk why it would be, it makes no sense how. But its insanely ridiculous

I had an issue with Pokemon Home where during a transfer the process failed and sent me back to title screen. When I went to try again specifically a shiny Zamazenta recieved by serial code from a Gamestop event had been erased and was indicated by a code generated in the error history as 2-ALZTA-0006,0005,0008. I am not going to just do the rate 1 star because I am dissatisfied with the result and am "angry" review, but rather will give them a 1 star for the reasons to follow:

Response Time - it took a little longer than a week for them to reply to my first email and the follow up both times which indicates to me they do not take the matter seriously. As a customer service team this just is poor. They replied back the next day after the third email once I indicated the prolonged response times (so I guess calling them out is the key).

I sent them error codes along with the issue description and was then told they did not see any issues despite the fact I had pulled up the error log history on my switch and it indicated the exact opposite and was shared with them.

The biggest issue causing me to be the "disgruntled" customer is that it was summed up to me being a liar regarding a shiny Zamazenta as they stated I never had one even though I have the code that was scratched off and sent over WhatsApp by a friend who drove to the Gamestop for me since I am overseas...

All I was trying to do was get assistance in recovering the data if possible or at the very least send a simple code as if they didn't create a plethora of them to begin with, but instead the story made short is I never had one to begin with.

Well hopefully better results and fortunes come to anyone else who may come across this.