PODS

When I received Pods final bill for our move from Texas to Tennessee, I disputed with my credit card company a charge for insurance while the Pods containers were in their storage warehouse. Pods told my card company that the charge was for transport of the Pods and that it was a valid charge. We disputed the charge because via the phone we had told Pods we did not want the insurance and also pointed out that the total charge was clearly for insurance, not transport. When we tried to log into our online account to review the information and documentation that we had we found that Pods had locked us out of our account (is that even legal?). When we call them we reach foreigners who have no authority and who send us collection emails to which we cannot respond. I suggest that if you plan to sign a contract with them that you read it line by line; and, if you asked for or told them something different over the phone that you get Pods agreement in writing. The contract that you sign may have something entirely different than what you agreed on and Pods will hold you to the written contract, ignoring the verbal agreement.

Whey were stuck together abd leaked half of theliquid was in the bottom it was a 72 counr. Hen I got to the bottom of Ipoda t

When you speak to a customer service represtative at pods they will mislead you to believe that the 16 foot pod can hold 3 rooms. By three rooms they do not mean normal rooms in a 3 bedroom home. I informed the representative of how much stuff we had in our "3 bedroom home" and was led to believe that it would fit. When they say 3 rooms they mean minature rooms. They do not mean rooms with large objects like dining room tables or other things that might be in a home. Expect to be able to put the amount of stuff you would find in a childs room. I called the day before our service to make sure our stuff would fit because the measurements just didn't seem big enough. I called at 7pm the night before and they said that because I called after 4pm they were going to charge me a $200 handling fee even though they had not delievered or done anything. They charged the fee and were unwilling to refund my money! Aweful ethics and service.