• Plumeria Swimwear

Plumeria Swimwear

Overview

Plumeria Swimwear has a rating of 4.39 stars from 458 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Plumeria Swimwear most frequently mention customer service, good quality, and last week. Plumeria Swimwear ranks 6th among Swimwear sites.

This company responds to reviews on average within 1 hour

Positive reviews (last 12 months): 0%
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Neutral
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What reviewers want you to know

Positive highlights

  • The delivery and customer support too good which is rare in online shopping nowadays.

Critical highlights

  • It's too bad the people she has as the "face" of the company have zero desire to provide any kind of customer service!
How would you rate Plumeria Swimwear?
Top Positive Review

“GREAT customer service”

SR N.
3/16/21

Great experience with customer service. I ordered the wrong size and the rep was prompt in responding to my email and cancelling my initial order after I placed a second order. Money was refunded 3 days later. Perfect! The suit came in, and I love it. I do have to say that it's definitely not worth the full price amount though. $80+ for one of these suits is very steep. If I were going to spend that kind of money on a bathing suit, I'd go for a neoprene suit from Triangl. Just saying.

Top Critical Review

“THE POSITIVE REVIEWS ARE FAKE”

David C.
6/17/23

File card dispute under misrepresentation to get your refund, Plumeria has a return policy in bad faith that they do not intend to honour because the representative/CEO/Gabrielle Cimon will tell you only after the item is returned that you only receive store credit if your order had a discount code Except the website runs never ending sales with forcibly applied discount codes you can not remove at checkout, vendors are not legally required to provide change of mind refunds, but saying you will and then preventing customers from doing so is illegal, file a business complaint to the Californian Office of the Attorney General

Reviews (458)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (79) customer support (16)
Thumbnail of user robertoc70
1 review
0 helpful votes
March 20th, 2019

The shopping experience ran good. There have been some flaw but the customer support helped a lot addressing the issue and giving prompt and useful information.
They did accomplish every request I made always, kindly and professionally.

Thumbnail of user kims297
1 review
1 helpful vote
December 8th, 2017

Good experience with an online purchase from Plumeria Swimwear. Quality is quite good and delivery on time. One star reduced for the customer support, expecting a quick response next time.

Thumbnail of user liisaj
1 review
0 helpful votes
December 9th, 2016

I got my order in 2 weeks, and I'm from Finland. I got the right stuff and I'm very happy. Thank you for gorgeus lingerie.

Thumbnail of user lynettem20
1 review
0 helpful votes
September 11th, 2017

I can't give 5 stars because i couldn't get the sizes I wanted, but Joan was beyond what I expected from any company these days. She emailed me and kept in contact until it was resolved. No 800#s or waiting on hold or re-explaining. She just made it so.

Thumbnail of user alih48
1 review
0 helpful votes
June 1st, 2016

Good suits for a good price. Yes, shipping is expensive, but they post coupon codes for 50% on their instagram all the time, so it evens out. I own 3 suits now. It took a while to figure out the pricing (I'm a large in top and bottom when i'm usually s/m) but the sizes are consistent so at least there's that.

Thumbnail of user courtneyw26
1 review
0 helpful votes
June 3rd, 2016

I followed the site for a long time and when I saw they were having a sale I took advantage of it and ordered the Bora Bora Crochet bikini. Now I'm a M/L top and L/XL bottom so I ordered both a L/XL top and bottom. The top fit perfectly but those bottoms are a small. They were also basically a thong for which I can not wear on my local beaches here. I'm impressed with the crochet top but nervous the ocean and pool will ruin it so it'll be more as a top to wear under cover ups and dresses... I do love it though just not the bottoms.

Thumbnail of user glorial28
1 review
1 helpful vote
June 11th, 2016

I found this company on Instagram and I was blown away by how beautiful their bathing suits were. So I went on their website and ordered two suits. We had some miscommunication in the beginning. My suits came in with one bottom significantly smaller than the other. I mentioned to them about the situation, and they were willing to send me a right one without any trouble. They even covered the shipping cost. I would recommend this company who wants to have a cute swimsuit for their summer holidays. The design is sexy, the color is vibrant, great material and if you order the right size, the material doesn't cut into your skin and create unwanted muffin top.

Thumbnail of user gabriellec8
Gabrielle C. – Plumeria Swimwear Rep

Hi Gloria, we are very sorry to hear you have a bad experience with us. We send the email automatically especially for order confirmation and Fedex does send us a tracking that we send to you. The problem comes from the Hotmail or Yahoo account it must be in Spam box. Our apologies for this situation. I will send you an email please do take a look in the Spam box.

Plumeria Swimwear Team

Thumbnail of user briem3
1 review
0 helpful votes
April 11th, 2017

I saw an ad on Instagram for this company for a Flash Sale and decided to take advantage of it... 50% off, why not right? The suits were modeled beautifully and the colors seemed vibrant and fun. I kept reading reviews of all the bottoms fitting extra small, so against my better judgement I ordered a size up for my bottoms. My order came relatively quickly considering I am in Canada, so I was excited and nervous to try them out. The colors were bright and the suits looked exactly how they did online. Unfortunately I found I should of just went with my gut and ordered my usual size, and now have bottoms that are slightly too big and bunchy... I'm a little nervous to see what happens when I get in the water LOL. I could of returned them but figured I would give them a go and potentially try and alter them myself if need be considering the costs for Duty etc. So that would be my only recommendation to ladies moving forward with purchasing... the bottoms actually fit fairly normal so I wouldn't size up. If anything, both tops are almost a tad small and I could of gotten away with maybe ordering them up a size! Other than that, I love both the suits, the colors are beautiful and I look forward to bringing them both to Mexico this May :) I will definitely be taking advantage of the the next IG Flash Sale as well but ordering my normal size!

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From the business

Affordable Luxury swimwear founded and designed in Palma de Mallorca inspired by the beautiful Plumeria flower.

Company Representative

Thumbnail of user gabriellec8
Gabrielle C.
Typically responds within 1 hour

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