• Plumbworld UK

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Overview

Plumbworld UK has a rating of 2.87 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Plumbworld UK most frequently mention customer service problems. Plumbworld UK ranks 64th among Plumbing sites.

  • Service
    2
Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
4
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What reviewers want you to know

Positive highlights

  • It's a pleasure to find such a supplier in these days of average to sometimes non existent customer service!
  • Great prices, good quality products.the service I received was first class.

Critical highlights

No critical highlights yet

How would you rate Plumbworld UK?
Top Positive Review

“Great price and quick service.”

Daniel A.
2/14/24

Lovely sink. Well packaged and delivered in good time. The price was cheaper than any B&Q like store which made it worth the the day wait for It to arrive.

Top Critical Review

“Unreliable!”

Amanda S.
12/21/23

10 days delivery the website said, 4 weeks later I cancelled my order. Communication is non existent unless you call, then all you get is lies, I do wonder what made me so special that my Mira shower tray was made to order! Went elsewhere and got the same shower tray in 4 days. Gets one star as I can't leave a review with no stars

Reviews (31)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (332) quality products (222) delivery service (53) bathroom suite (67) vanity unit (56)
Thumbnail of user daniela2091
1 review
0 helpful votes
February 14th, 2024

Lovely sink. Well packaged and delivered in good time.
The price was cheaper than any B&Q like store which made it worth the the day wait for
It to arrive.

Products used:
Kitchen sink

Service
Value
Shipping
Quality
Thumbnail of user carolb3787
1 review
0 helpful votes
February 9th, 2024

I purchased matching shower and taps in brushed gold to find out my wall wasn't thick enough to take shower so had to change it. Although you have to sort out your own returns this was easy enough (I used parcels to go) what I was disappointed and felt this let the company down was the estimated delivery time from DHL which was 3 hours late. A second occasion I found out I had purchased a sink and unit without a waste or plug. Customer care were very helpful sent me a photo of the matching plug again let down by DHL I paid for next day delivery which it did come next day but again about 3 hrs late do the plumber had left and had to return next day. Also it would have been helpful when ordering the sink/vanity unit if I would have been prompted to buy the waste and plug at the same time while online and not finding out at the time of fitting that I didn't have them.

Tip for consumers:
Already said previously need prompts for additional parts

Products used:
Shower/taps basin ans vanity unit

Thumbnail of user davidn2824
1 review
0 helpful votes
February 14th, 2024

Ordered shower which was an easy and fast process. However when came to fitting realised that the shower head was missing rom the box so contacted customer service via email and they immediately organised a direct delivery from the manufacturer to correct.

Thumbnail of user amandas3042
1 review
0 helpful votes
December 21st, 2023

10 days delivery the website said, 4 weeks later I cancelled my order. Communication is non existent unless you call, then all you get is lies, I do wonder what made me so special that my Mira shower tray was made to order! Went elsewhere and got the same shower tray in 4 days. Gets one star as I can't leave a review with no stars

Products used:
Shower screen and tray

Service
Value
Shipping
Thumbnail of user richards1946
1 review
0 helpful votes
March 29th, 2020

Great prices quick delivery kept advised on tracking of postage item was exactly what was ordered instructions were easy to follow.

Thumbnail of user scotte200
3 reviews
0 helpful votes
November 17th, 2020

Good website, easy to browse, easy to order, smooth transaction, quick delivery, good communications about the order/delivery. Excellent.

Thumbnail of user kiram51
1 review
0 helpful votes
July 26th, 2021

I often visit your stores. I buy everything. You are great professionals. Thank you. Have a nice day!

Thumbnail of user jeanettea58
1 review
0 helpful votes
September 21st, 2020

I was very happy with it the cost of bathroom and the quality was very good indeed my taps very imprest got the plumbing bit with it like I side very happy if you r thinking of getting any think from them I would again.

Thumbnail of user jb1746
1 review
0 helpful votes
July 1st, 2020

Pay for a specific delivery day to work around your life and they deliver when they feel like it. No understanding of the issue from customer services. I lost a days work. Thanks a lot plumbworld.

Thumbnail of user dt371
2 reviews
1 helpful vote
February 19th, 2020

Really quick turn around, best prices and great aftercare, if you've got some time to wait on the phone! Telesales answer first ring tho.

Thumbnail of user tanyal118
1 review
0 helpful votes
May 15th, 2020

The worst website I've ever dealt with, and am still communicating with, is Plumbworld. I purchased a Bristan Java Kitchen Tap from them in February for the sum of £68.60. The plumber fitted the tap, but it was faulty. It dripped constantly and leaked water from the parts where the spout swivelled. To stop the water spreading over the kitchen countertop I had to wrap a tea towel around the base of the tap and replace this throughout the day and night. The plumber returned and said it was a faulty tap, so I called Plumbworld and they recommended sending me a replacement. The second tap arrived and exactly the same fault presented itself. When the plumber visited my apartment on the fourth occasion, he called Bristain and confirmed that it must be a fault with the cartridge, and they agreed to send a replacement. The plumber returned again and fitted the cartridge. The tap leaked for a couple of days and then stopped.

I communicated the escapade to Plumbworld and asked for a refund for the tap due to the stress, inconvenience and because I had to pay the plumber for 5 visits. I was shocked when the reply came back: "I am so sorry, but we wouldn't be able to issue a refund for the tap and we do not offer any compensation towards plumber's costs." Further emails said I" am the manager here and deal with customer complaints. I am ever so sorry you have had these issues, but the warranty covers the product only and not any installation costs." I was very surprised when the Customer Support lady said, I am so sorry, but you advised that Bristan supplied you with the spare part, was this not free of charge?"

I expected Plumbworld to refund the £68.60 because it was the right thing to do. Anyone can say it is their policy not to do something but in reality, of course they can refund the money. As you can imagine I am very disappointed with this company. If it was my business, I would have returned the money immediately or offered a voucher to redeem at a later date. Needless to say, that I will never shop on the Plumbworld that is the key lesson learnt. It has made me wary of buying products which are faulty. I would probably return the item and get my money back rather than a replacement. I wonder if the tap was a problem batch. If I had bought a completely different make and model, I wouldn't be forking out five fees for the plumber.

THE LATEST UPDATE FROM THIS WEBSITE: I do understand your frustrations and I am so sorry for the issues you have had. As a gesture of goodwill, I can process a refund for the tap, will this be ok?

SO AFTER MANY EMAILS THEY FINALLY DID THE RIGHT THING

Thumbnail of user matthewm590
5 reviews
19 helpful votes
November 22nd, 2019

Their plumbers have proper knowledge of tools... Fixed our kitchen water walls in a day without a mess... 5 starts to their efficient workers and customer service.

Thumbnail of user royb366
1 review
0 helpful votes
June 22nd, 2020

Good product range at competitive prices and prompt delivery. The kitchen sink range and taps was awesome

Thumbnail of user jaynes47
3 reviews
0 helpful votes
July 24th, 2020

First time I used them. Quick delivery. No issues at all. I actually changed my product and they were to give refund and order different item. Overall good.

Thumbnail of user garyh564
1 review
0 helpful votes
October 3rd, 2019

Left with faulty LED on bath after informing them I waited 48hrs still no response from the manufacturer. Plumbworld yes sir sorry sir someone will be in touch. Wish I had seen Martin Lewis reviews before I wasted my money. Not worth the hassle. It doesn't and won't work.

Thumbnail of user kevinm827
9 reviews
20 helpful votes
August 15th, 2020

Needed a replacement pumped shower. Plumbworld had it cheaper than everyone else. The dispatched it quickly and communicated this promptly. Unfortunately the courier didn't deliver this until 8.30pm on a Friday night, which I wasn't happy about, but this was not their fault!

Thumbnail of user tinaj211
1 review
0 helpful votes
November 17th, 2020

Good and quick service. Had an issue with part of my order and it was sorted easily. This is good customer service. Plus competitive prices.

Thumbnail of user richardh1261
2 reviews
1 helpful vote
June 9th, 2020

This company advertises things on ebay which they do not have in stock, and even when they are telling you it is discontinued they are still advertising more than ten items available. They do not reply to emails and will only respond when ebay get involved. They don't answer telephones blaming covid-19, however other companies are diverting telephone lines to ensure great customer service something Plumbworld don't seem to care about

Thumbnail of user nancys1301
1 review
0 helpful votes
July 19th, 2020

Good quality bathroom suite, very reasonable, first cistern was cracked, they sent a replacement within 2 days good service.

Thumbnail of user gt26
1 review
7 helpful votes
November 14th, 2014

If you are looking for good customer care or on time delivery then this is definitely NOT the site for you! I recently ordered several large items from the site expecting a next day delivery service which is constantly advertised at the top of their website through out the order process and even at checkout I was charged I large delivery fee which I had not issue paying as I was expecting next day delivery which was still front and center on their page. 5 days later I have had not correspondence and have had to wait 30 mins on hold to speak to a customer service rep as their on line chat facility just gives you a phone number to call. The customer service girl (Sarah) just said if next day delivery was available it would of been shown as an addition option to pay for and that I would of know this had I read all of the websites terms and conditions before ordering (which Sarah assured me she does before ordering anything online) Personally I don't have the time to do that but hopefully this review will help others in my position. Only given two stars as goods have not yet arrived and I live in hope that at least these will be as advertised.

Thumbnail of user martynd3
1 review
0 helpful votes
May 7th, 2018

Purchased 2 bathroom cabinets
When the plumber came to put on one door it was chipped
Customer service said as it was installed they would not exchange the door as they dont keep parts but I could buy another unit a a discount
They operate out of a warehouse with no customer interface and dont seem to care
Would not use again

Thumbnail of user russells134
1 review
0 helpful votes
March 15th, 2019

DO NOT BUY FROM THESE! I brought a mixer shower from these cowboys. Im not happy with the poor quality of it. Its cheap and doesn't work... customer service told my in not so may words, TUFF...

Thumbnail of user cardiffl
1 review
0 helpful votes
September 7th, 2018

Incompetent - DO NOT BUY - I STRONGLY SUGGEST YOU DONT BE DRAWN IN TO THEIR FALSLY ADVERTISED PRODUCTS - they advertise products and features under 'key information' which are not even available on the product, and then after I have wasted time, money on installation. Removal, their product and chasing them, there 'customer services manager' emails me to say its my fault,. Although they did advertise the product with the feature that it doesnt have, it is my fault for not checking the goods on receiving the, sorry but if a apparently reputable website advertising a product as 'dispenses hot & cold water' under key features then why would I have to check on receipt that the 20 or so features advertised are actually correct - thats their job. Now after receiving and having installers round they are refusing to refund. Credit card charge back. Reported to ASA. Have evidence in the way of screen shots time stamped and dated from their website showing the falsely advertised features. DO NOT REMOVE THIS REVIEW

Thumbnail of user carenl4
1 review
1 helpful vote
May 20th, 2017

Delivery system was very bad. And the Essentials Quadrant Enclosure Seal set is incomplete when they delivered to me actually I collected it from the depot because they failed to update me for delivery of my item. Really disappointed.

Thumbnail of user markc743
1 review
3 helpful votes
February 14th, 2019

Bought a shower screen on the 16th November and was told my delivery would be 3 to 5 days after the 3rd Dec, plumber ripped out my old on the 8th the day of delivery, 2pm no show, so I called plumbworld, my item was out of stock, how is this possible I asked I have a delivery date, sorry for this our computer normally sends out updates, I was stock delivery would be 14th of December so shower screen will be with me 18th December, plumber to hand ready to fit, shower screen no show, 20th December delivery of shower screen, i reported poor delivery service 48 hours after item arrived, when I opened the box the glass was shattered, now they won't replace the broken glass as I accepted delivery, they won't refund me either and on top of it all they don't sell just the broken part, and thier warrenty doesn't cover broken glass, but they can offer me a £15 discount on new order, are they for real, thier customer care less attitude is disgusting, don't bye from this site, they simply take your cash and give you stress,

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About the business

Top quality, great value bathrooms at Plumbworld, exclusively online since 1999. Build your perfect bathroom from our huge range ready for next day delivery!

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