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plumbtile has a rating of 4.8 stars from 8,804 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with plumbtile most frequently mention customer service, free shipping, and shopping experience. plumbtile ranks 4th among Hardware Store sites.
No critical highlights yet
After placing my order, I was notified that there would be a delay and offered the chance to cancel. I was not in a hurry and able to wait. The item arrived well before the indicated delay date. I was glad that I waited and that Plumbtile had notified me and didn't keep me hanging. I would definitely do business with them again.
Placed an order on 10/27, received an email from Dawn telling me the order will take 18-22 weeks and it is non-returnable, non-cancellable. OK, I said proceed with the order. On Oct. 31 I get an email that it will be an extra $98 to ship my order (this is on a $1,000+ order). Unacceptable bait-and-switch ordering process. Avoid this seller and give your business to a company that doesn't use these tricks.
After placing my order, I was notified that there would be a delay and offered the chance to cancel. I was not in a hurry and able to wait. The item arrived well before the indicated delay date. I was glad that I waited and that Plumbtile had notified me and didn't keep me hanging. I would definitely do business with them again.
Their website is easy to navigate. My items were on back order but Plumbtile keep me informed on approximate shipping times. When items became available tracking was provided. Great company and I will continue using them. Thank you, Mark
Am impressed with your inventory and service on the phone. Great website! Will definitely recommend you to friends and family .
shopping experience was great. There were several new parts the manufacturer said I needed and they were not on the website since they were so new. I called and you guys were able to look them up and price them right away. I was sent an email with those parts added to my cart and was then able to go in through that email and add the rest of my items to the cart and get everything I needed at great prices. Can't wait to get everything and have it installed.
Great customer service! Called for a question and they called me back within minutes with the answer. Amazing to work with - Will be ordering from here again. Good people!
It would be odd to rate my experience prior to receiving the item ordered. Your website worked flawlessly. Thank you.
Dawn is a wonderful to work with! She is the rare combination of warm, professional, and smart. Love this company.
Shipping took quite a long time, luckily we had to stop work due to COVID otherwise we would have received the products a month after we finished the job. we still have not installed them Im assuming we have everything we need but I cannot install them until June when they release some of the restrictions due to the customer not wanting people in their home at this time.
First time buyer. Great price. Looking forward to getting it and seeing it in person with my farmhouse sink
I did buy from you again as the first time a few years ago went perfectly. The ability to find parts on your site is far better than many other sites. Your prices seem fair as well.
The ordering process is customer friendly. I have yet to use this product. But all reviews are great.
Hopefully these products will be shipped to us without any problem...this will complete the pleasant experience!
Thank you!
Found the exact item I wanted and price was great. Received order as expected and quality was high end. Would definitely shop here again!
After searching many companies/stores to find this faucet, ordering it from you such a relief. Thank you
A pleasure to work with. I had a question before my purchase and customer service was prompt and helpful. Great price too. Thank you.
Limited experience so not sure I would remember to recommend site. I only bought a toilet paper holder, saw one page of site. Interface with Amazon pay made check out very quick.
We were eligible for 5% first time promotion code. Never received code. possibly ended up in spam. would have liked to use on this purchase.
Found the Toto Washlet I have been searching for! Love your site. I will ordere three more! Thank you!
Item works as described, customer service promptly addressed a back order issue and kept me informed until the items shipped.
Everything in stock, especially important because I have to match existing fixtures. Pleased to see they were on sale. Website easy to navigate.
I love your selection of tile! I'm a little confused about the shipping costs. I was surprised your site linked me to Amazon.
easily found exactly what i wanted to order and website is easy to navigate, especially liked the 15% coupon.
Easy to find products and order. So much cheaper than anywhere else. Received product within a week of order. Pleased with packaging as items were well protected. Were exactly as ordered and fit perfectly. Sinks look great with the racks and are now protected. Thank you.
Hoping the shipping to Honolulu works for me. Some companies refuse to use the post. Must have contracts with FedEx or UPS. But those options are very pricey for our islands.
Only place I could find this product that actually showed the many other finishes. Would've liked to see the faucet displayed in each finish, however
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Plumbtile offers contemporary and traditional kitchen and bath designs from the finest brands worldwide, through our nationally recognized internet company. Leading the decorative marketplace since 1978, we provide bathroom & kitchen fixtures, designer...
