PlumbingSupply

I have Price Pfister faucets in metals and styles which have been discontinued. Recently the kitchen sink sprayer broke-I should have contacted Price-Pfister since I knew their products were lifetime guaranteed, but knowing my style was not sold in stores I ordered two parts from Plumbing Supply. Com-I only needed one-I tried to return the other one but they said I'd need " their code" first-which they would send to me later and I would need original packaging -I saved it all-but never sent a code or anything! Today I got an email that my return time had expired-so I'm stuck with a part I hope I never need-the cost was about $100 for this aggravation and ripoff-you've been warned! Pay attention!

Right after I made a purchase at Plumbing Supply my VISA card was used to purchase International calling cards. I have little exposure with my credit cards. BEWARE of Plumbing Supply it's not secure.

I purchased an air gap that was expensive - advertised as stainless steel but did not match my stainless steel sink, faucet, etc. Furthermore, the air gap cap was too tight to fit on the tubing without undue force. I returned the product and of course, was shown that the cap could be forced onto the tubing. I was charged restocking fee and postage. I would not recommend this company.

I recently ordered a replacement toilet seat for my toto toilet and paid the exorbitant amount of 109.00$. I received it and it didn't fit. After 2 calls to plumbing supply and my refusal to pay a 30% restocking fee they agreed to let me send it back. The cost of UPS shipping was 42.00$. UPS suggested I ask them to issue a return label because their rate would be less and I pay for the label. They refused to do this because, "it wasn't our fault." Why would I or anyone buy from this company again. I am paying 42.00$ for absolutely nothing, a total scam.

Bought 2 soft toilet seats that did not have brand name and realized that the $69 each could have been purchased at home Depot or Lowes for $35. $15 dollar shipping on top of that and still waited a week for arrival. A representative replied with a lengthy note about small business over head versus big box stores, etc and offered a refund minus a hefty restocking fee plus shipping at my expense.
As as I try to patronize small businesses instead of Amazon, experiences like these make me wonder if it's even a worthwhile cause.

Bought drain kit for Americh tub. Before we could get the tub installed, we had a complete sewer line collapse and replacement. So after 5 months, had a plumber to come install the drain. Too bad for me. The kit had mis-sized parts and was unusable. Was told "I should have inspected and noticed the issue when I received the kit." Now, I am out $160 for the kit and shipping to return it. Plus, some snotty attitude about how they could not resell it. Resell it to some other poor customer who would be out a plumber visit with a faulty kit.

Stay away!

Ordered a toilet seat, but we had the color wrong. My customer noticed after opening the box. We inspected the seat thoroughly to check that it was in perfect condition before sending it back. PlumbingSupply.com then denied the return and claimed that the seat had "hair, scratches and scuffs." Then they want to charge us $14 to have the seat returned to us so we can cut our losses.
Never order from them!

I purchased an item and needed it asap. Their regular shipping times were 3-7 business days. I needed the item quick and chose 2nd day thinking this would expedite the shipping and of course get my item to me faster than the 3-7 day delivery estimate. I paid 150% more for this shipping method. Turns out they sent is normal ground post through UPS from a supplier near me. When I found out where it was shipping from and looked at UPS normal shipping estimate page. The estimate for regular shipping was 3 days. Plumbingsupply.com did not expedite anything. I paid for it and they did not provide that service to me. They are refusing to refund the extra shipping fees. This is deceptive practices and this company should not conduct business in this manner. AVOID PURCHASING FROM PLUMBINGSUPPLY.COM THEY ARE DECEPTIVE!

I ordered a tiny chain that cost 1.99 and weighs less than half an ounce but was charged $8.99 shipping and handling. DO NOT WASTE YOUR MONEY WITH THESE THIEVES.

"HORRIBLE. I spent $60 on a replacement heating element. Well, turns out, this part cannot be returned, even though it didn't work in my unit. Out $60. BEWARE shoppers. Do NOT order replacement elements unless you are prepared to eat the cost if it doesn't work. Even though you install it correctly with water, and not dry install, which they say risks the integrity of the unit. Once again, shoppers BEWARE!"

I ordered a repair kit for a 1B1 toilet fill valve - $4.47 plus $8.95 postage and handling. The part that came was the wrong one. I called sales and they researched it and told me it was the wrong one. They gave me the correct part number and said that I could order it. I asked if I would have to pay the $8.95 postage again and the answer was yes. I would expect them to send me the proper part for free, as they sent me the wrong one in the first place. They lost a customer over $4.47!

High prices, outrageous restocking fee, incredible lack of diversity of staff- no black folks, few brown people, which I find hard to believe for Chico CA. (https://www.plumbingsupply.com/welcome.html). For bathroom hardware I'd go elsewhere, don't know about any other gear they sell.

They don't directly supply your order and if you need to return an item you need to ship it back to multiple places at your own expense. Stay as far away from them as possible as their customer service is HORRIBLE!

I ordered a brass gas adaptor from them. I received the correct part but it was obviously a used part, not new. It was very dirty and had some corrosion and pitting on the gas flare surface and obvious residue of some pipe sealant on it. They didnt even clean it. I dont think its even safe to use.

I ordered a replacement flush valve for an old Elger. The model was Murray. I entered the required information into the order forms on the website, and Plumbing Supply sent me the wrong valve. When I called to straighten the issue out, the woman on the phone insisted that they sent me the correct part. However, the valve did not fit the Elger Murray I have sitting in my house. Plumbing Supply refuses to credit the shipping costs and insists on charging a restocking fee when they are the ones who screwed up. After paying to ship it back, I would have paid more in nonrefundable shipping back and forth than what the valve costs. Plumbing Supply refuses to take responsibility for their mistake and insists I ordered the wrong part.

Plumbing Supply simply refuses to take responsibility for its mistake and want to charge me for its error.

Buyer beware.

I didn't get a chance to place an order through them since they decided to raise the price on an item in my cart as I was reviewing my order. The price jumped from $134.95 to $147.08. Then it dropped to $140.24 about two hours later. I sent an e-mail to them asking why this happened - never got a response. I will take my business elsewhere.

I ordedred a part from them, and they gave me run around about UPS won't deliver, and want to charge more money. I WILL NEVER US THEM AGAIN
THE WORST ON LINE RETAILER

DO NOT BUY FROM THESE GUYS. First they sell parts that are not genuine but 'similar to…' i. E. Kohler etc. parts. The 'similar to' parts do not fit and also leak. When I sent it back they said it was not defective even thought they never installed it themselves on a Kohler to find out. My plumber has installed hundreds if not more of these parts, I think he would know. Junk parts for the job! Do not use their parts. You will not get your money back as hard as you may try. I was told that since the parts bags were open they could not be re-sold…. Now how do you install something without opening the parts?
Maybe they think I will let them keep the part and then they can restock it. Seriously we are not talking a lot of money here it is the principal. I guess I am just accustomed to better business people. The item is defective; they should return it to their manufacturer and not aggravate the customer. These guys are nickel and dime fools. Take your business elsewhere – Buyer Beware!