PlumbersStock

This company will send you broken fixtures than tell you you purchased shipping insurance and direct you a company that has no record of you or your order. You will go through weeks of this trying to get refunded and eventually you will have to dispute the charges with your credit card company. Avoid this seller or don't say you weren't warned. A total scam.

I ordered 8 items. They took weeks to deliver 7 of 8 items. Then they billed me twice for the item that never came. They refunded one of the two charges for the 8th item, but never sent the 8th item. They kept asking for documentation (which I provided), till they said the order was too old and they could no longer honor the request for a refund or the item. Won't buy anything from them again.

Their site said a product that we needed for a client had a 1 to 2 week lead time. After no contact from the company about he order after 2 weeks, I called to check on it and they said it would be at least 4 to 5 more weeks and they really had no idea whatseovever when it would arrive. DON"T order from this site based on the lead times stated if you have a time frame! I'm not happy with that misrepresentation AND the lack of communication informing me of the actual lead time once ordered. Totally unprofessional!

I have received two parts in error from from an order placed almost two years ago. Still not resolved. No returned phone calls. Customer service is virtually non existent. Never, never use plumberstock.com. I'd rate it a 0 if that was an option

Plumbers Stock sent me the wrong item in the picture and getting them to act was a nightmare. I've email several times with no response. I've called and all they said is we have to have from your email. They sent me a RMA# to return the product, however Fedex does not use RMA, so I have to drive home and make them give me a shipping label. I've followed several times for the status of my refund and had not luck. They do not care that my project is delayed and I cannot use my shower. They just sent generic responses. Run away from this company. The customer service was a joke and they pull a bait and switch. As you can see the other reviews for this company match my experience.

Ordered jensen cabinet when it arrived wrong size what a hassle to return. The specifications on website were wrong. Then I ordered from them again now they tell me it wasn't paid for but transaction through paypal clearly shows payment. Never received order conformation and she kept asking for order conformation number that i don't have. No need to deal with them again. If i were Jenson I wouldn't let them be my supplier. Move on and buyfrom another manufacturer,

The order I placed missed all the ETAs, the item description says 1-2 weeks, but after a month of waiting still not shipped, the customer service never answers phone calls, doesn't call back, doesn't respond emails. After wasting one month on plumbersstock I'm having to cancel the order and choose another merchant.

In October 2022, I ordered two high-end toilets/bidets, but they never shipped. I sent follow-up emails every few weeks and was told repeatedly that the items were on backorder and would ship in "a few weeks". After seven months of waiting and multiple follow-ups from me, I was informed in April 2023 that the items had been discontinued and was offered a substitute. When I asked for the delivery time and confirmation that the price of the new item was the same as what I ordered previously, I didn't receive a response despite sending several follow-up emails/tickets over the next several weeks. Eventually, I found out that the replacement items were also backordered and cost $2500 each! More than double what my original items cost. This was the worst customer service experience I've ever had, and I can only imagine how challenging it would be to deal with this company if you had a problem and needed a return or replacement. They never once reached out to me with an update and getting a response when you contact them is a brutal process. Try calling support before you order, you will not be able to get a human on the phone. My order was placed on October 14th 2022 and ultimately cancelled on May 4th 2023. Buyer beware. Support ticket: #*******

This company runs scams I am fairly certain. I input credit card and paid, the payment on my CC statement shows it went through fine. These guys called me and said my payment hadn't gone through and I needed to send a cashiers check or money order. Two ways that aren't easily refundable when/if the product arrives and isn't working. The price is a significantly lower price than elsewhere, assuming so people jump at the deal. I wouldn't trust these guys at all. All customer service people I spoke with were rude, and I am positive were in India. Thought they said they were in Utah. Not a chance. Beware!

Mistakenly ordered full circle pop up sprinkler heads. Have called several times and left message. Have emailed them. No response. Maybe they should stick to having a retail store and get out of the on line business.

I have tried calling, leaving messages and texting for over 4 months with no response. I do believe after reading reviews that this company is a sham. Do not order things from this company.

Inept customer service rep is also an understatement.
Rude person is so aware of how inept he is at customer service he won't tell you his name. Ask for his supervisor and you get put on hold until the line just goes dead. Call from a different line and caller id instead of picking up the line just goes dead. It is impossible for this business to operate this way and be anything but a scam. What they tell you is in stock, isn't. When they tell you they will order, they screw up the order. Stay away from PlumbersStock at all costs..

Completely dissatisfied with their service. I ordered an American Standard toilet on July 5,2021 with an estimated lead time of 38 days, which would be sometime around mid August.

Sent them an email on August 16th wondering when they were expecting to ship out the fixture. I was then told that the estimated ship date from the warehouse would be 9/10. I checked again on 9/27 since I had not heard any news regarding shipment. I was then told, "It looks like you ordered form UT warehouse which we are getting it from the manufacturer. The option showing on the website also shows our partner vendor in TN warehouse has it in stock."

Seriously, the website has no option to indicate where the fixture will be shipping from or gives you an option to get delivery from any one warehouse or the other. Now today on 9/29, when I inquired again if it was going to ship anytime soon, this is the response I get: "We are really sorry about this, but this item normally ships from the manufacturer right away, but we were just told that this item has been placed on backorder for mid of January 2022. If you are able to wait for the product we will get it shipped out as quickly as possible. If you need to cancel the order, we will issue the refund immediately. Please let us know what you decide, and again, we are really sorry for our mistake." January 2022?! Now I just got an email telling me that they need approval to cancel the order and to refund my money from the partner vendor.

So not acceptable. They take your money and no product is ever delivered. Never going to order from these guys again!

Beware! They never email a confirmed order, they do not recognize your order after payment. You actually have no proof of the order except for your credit card or paypal account. You will definitely not receive the merchandise. I finally canceled and after 3 weeks have not received my refund. Opened a case and I will see how that goes. 3hours of my time over a simple order. SCAM

I purchased a "White" toilet seat. The color has a greenish color to it. I contacted their support and sent a picture. "The warehouse manager said that it is not all the way white, it has a a bone color to it". They sent a replacement seat that is the same color. I have asked for a refund, but they want to change me $10.99 shipping and Handling fee to send it back. As a customer, having to be charged to return something that is out of their control is unacceptable. If they cannot send the correct color product, why am I changed to return the wrong color item?

I ordered (2) Moen mirrors. The mirrors arrived broken. Customer service is horrible and continually sends me in circles without any resolution. Will not purchase anything from this company again.

SENT ME A DEFECTIVE PART AND REFUSED TO SEND NEW PARTS.

THEN SAID WILL SEND IN 4-5 WEEKS AFTER I PAID FOR THE PART A SECOND TIME!

JOKE COMPANY AND JOKE CUSTOMER SERVICE!

AVOID BUYING FROM THIS COMPANY!

I ordered a faucet that was supposedly in stock and ready to ship. After multiple phone calls and emails, which my "order number" was changed - they said it was on back order. When I called to cancel, it had miraculously just shipped and I was given a FedEx tracking number. When I tracked with Fedex, it was the number of a random shipment made in 2019. DON'T TRUST THIS VENDOR!

I ordered a part from PlumbersStock on Tuesday, August 10,2021 and paid for 2-day delivery. After completing the purchase, they indicated I would receive a copy of my Invoice by email. Today is Thursday, August 12 and I hadn't heard anything from them (expecting to receive the item today). I called and a guy answered the phone but I could barely hear him because it sounded as though there was a party going on. Anyway I asked about my purchase and he said he'd send me a copy of the Invoice along with tracking information, saying the item had shipped.

I received the email and much to my surprise, the 2-Day shipping I paid for turns out to be SIX DAY SHIPPING - the part won't arrive until Monday, August 16th!

I called back and emailed them asking what was going on but haven't heard back - pissed!

Ordered a chainsaw & got a disc assembly. NO one will answer the phone. Bought on amazon & it says company requires a RGA form for returns and can't get it because NO ONE responds! Packing list also uses someones pivate number and not "company" number

I received a shower body handle that I did not order. As a matter of fact, I ordered nothing from Plumbersstock. Credit card was charged immediately.
AJ
Port Washington, NY

Didn't receive this item, did not receive adequate or no response to my inquiry of status of order. The link only sent me here. Sorry, had to respond this way.

Purchased the product on Friday night with expectation of 1 week delivery (3 days for them to purchase/another 2-3 days to ship to me). Over a week later contacted them to cancel the order because shipping information was not sent. They sent me the USPS tracking that stated it did not arrive to facility for 4 days after the tracking number was sent to me. Finally arrived 18 days later.