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PLNDR has a rating of 2.01 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PLNDR most frequently mention customer service, store credit, and pre sale problems. PLNDR ranks 16th among Flash Sales sites.
No positive highlights yet
I was skeptical at first, considering how good the deals were as well as the reviews I later read online, but that all ended quickly. I was initially overcharged, so I emailed them and they responded within 1 day - and fixed the issue quickly without any further complications. I then received my order a few days later with accurate tracking numbers. Honestly, I don't know how this company makes money taking into account how good the deals were, the quick shipping via UPS and their exemplary customer service. I rarely write reviews, good nor bad, but my experience was so antithetical to what most of the other reviews are for Plndr that I had to. Excellent experience! Will definitely purchase from again.
Tried multiple times to contact them about an order issue but they just do not respond, terrible customer service, will not be buying again
I used this site on and off years ago, and decided to look it up recently to see if they were still active. Found some cool stuff at reasonable prices and placed a few orders. The second two orders arrived quickly, with the first going through some delay. Reached out to customer service via email. 8 days and no reply, so I filed another support request. It's been 3 days since the second one and neither requests have been answered. Looked up other ways to reach them seeing as email doesn't seem to work. Tried leaving a reply to a recent tweet on their Twitter account. They actually responded pretty quickly and told me to DM them with my inquiry. The only problem is they have DMs disabled for anyone they're not following, and I can't message them with details on my order. I want to use their site again in the future, but I'm hesitant because every attempt I've made to reach out to them has resulted in little to no response. It's a shame because their products are good, but their customer service is some of the worst I have ever experienced.
Tip for consumers:
If you're going to place an order with them, keep in mind that there may be shipping delays, and you will not be able to reach customer service.
Products used:
Pants, hoodies, pullovers, jackets, t-shirts.
I seriously ordered from them nearly every week. I placed two orders Jan 26 and they still have not been processed for shipping. Well it's March 4th now. So yeah, plndr seriously fell into a plunder
They have amazing sales but BEWARE, If you want your items right away it will never happen. I placed an order on 01/08/14 I receive a shipping conformation a couple days later. I thought it was my entire order but no it was only one of the items I had ordered. I have yet to receive any shipping conformation on my other two items. I called the company almost two weeks later (today 01/20/14) an my order is still being processed, not even shipped yet. I don't think I'm going to by anything for this site again.
I Recently ordered a hat and a shirt and it got here within a week which was great but when it arrived to my surprise the items that were shipped were not the ones I had ordered. They were similar items of the same brand. Which I didn't mind because it was ALMOST the same but buyers beware.
This is truly a great site for good finds at incredibly low prices, but like my father says "you get what you pay for". I ordered a pair of black Cheap Monday Jeans and I paid shipping and taxes. When it was shipped to me the jeans were a dark gray. I ordered an exchange and they said I had to pay shipping to exchange it. I was not to happy about that but I did it. What pissed me off is when two weeks after I shipped the jeans back I still did not receive my exchange nor did they call to update me on it. When I called they said I needed to pay shipping, again! I started out paying these people $30 for a pair of jeans to almost $45 for an exchange. I go to this site to save money not spend more money. Unfortunately I had to get store credit but I don't think I will be shopping with them again.
If you are going to order from them (Plndr, karmaloop) make sure you really know what you're getting just to avoid making a return or exchange.
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PLNDR.com offers the best in streetwear from top brands at prices up to 80% off!
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