We signed up for a National Geographic sub after I had been reading reviews on a blogger site for a while it seemed pretty good. Based on what I saw online you always received an activity book, a T shirt and a hard book. I got my first order in May, it was literally the activity book. Nothing else and certainly not worth the $25 pricetag. I messaged them that it didn't seem right so they sent me another one, and it took 3 weeks to arrive! Seriously? At the least they should have discounted my next box or resent my May box with priority shipping. I should have unsubscribed at this point.
Next delivery was the activity book and T shirt... I guess they're no longer sending hard cover books unless they are just sending them to bloggers? My kiddo liked the online content that came with the box so we continued.
May was the only month I was sent an email with tracking information. When my box came the following months it was a complete surprise because they don't show up in your account online or in your email, it's just a big mystery.
I was starting to get annoyed in August and decided after I got charged for my September box I would pause the subscription for a while. They decided that because I had paused my sub, that they wouldn't send my September box(that I paid for) until November! How does this make any sense?!?!
I emailed them September 27th asking them to just send my box. On September 28th the "customer service agent" said they would send my September box. By October 18th it hadn't arrived, so I emailed, nothing. By Nov 3rd it still hadn't arrived, I emailed again, nothing.
I had to contact my credit card company to dispute the transaction. What a joke. It sucks because National Geographic is such a great publication and Pley is giving it a terrible name.

DO NOT USE PLEY.COM for toys.

They could not ship a toy to us for over 1 month after requested. When I asked for a refund, they refused because it was not their policy, but I guess it's ok to keep my money and not ship toys. There is no way to contact them directly, I emailed back and forth several times just to be told no, and basically it was my fault I lost my money because I told them to cancel the account. They offered me several credits, but what is the point if they don't ship out the toys? Kids are very disappointed and I'm pissed. Here's the whole email exchange:

This message was sent to n************@yahoo.com in reference to Case #: *******.

From: Pley Customer Support <*******@pley.com>
To: n************@yahoo.com
Sent: Wednesday, November 1,2017 12:59 PM
Subject: Re: Re: Re: Where is our toy? Case #: *******

NOV 12,2017 | 05:18PM PST
Original message
Nella wrote:

Ok, it has been another 10 days since your last email, and it is still showing as processing. At this time I need a manager to contact me about getting all my funds returned and cancelling my account. I do not see any reason for you to keep my money if I cannot get a toy shipped out to me in over 1 month. I want a refund of $43.98 processed IMMEDIATELY. I do NOT want any more credit, extensions, etc.
I expect a reply no later than Monday afternoon with confirmation of my refund being processed. I can also be contacted at 518-***-****.

NOV 15,2017 | 11:15AM PST

Robert replied:

Hello Nella,
Your last payment was 8/24/17 for 12.99 and this payment is nonrefundable. If you have a second account, please let me know that email address. I have cancelled the account nellamader*******@yahoo.com and you will receive an email dated proof.

Robert
Customer Service Ninja

NOV 15,2017 | 01:44PM PST

Nella replied:

No, I have 4 credits left on my account. If you are not capable of sending out toys in a timely manner, then I want a full refund of ALL my credits that you will not let me use. You WILL NOT cancel my account without refunding me or allowing the credits to be used! Is that how you do business and treat your customers?
You either refund me all 4 credits, or I will make sure to post this whole email discussion online and secure an attorney to get it back for me. The fact that I have to email you back and forth, and NOT be able to speak to a person on the phone speaks volumes about your shady business practices.
Your next email had better include confirmation of a full refund of 4 credits or a phone number
Nella

Sent from my Samsung Galaxy smartphone.
-------- Original message --------From: Pley Customer Support <*******@pley.com> Date: 11/15/17 2:16 PM (GMT-05:00) To: n************@yahoo.com Subject: Re: Re: Re: Re: Where is our toy? Case #: *******

NOV 16,2017 | 03:43PM PST

Robert replied:

Hello Nella,
When you created the account, you agreed to the tos, I will place them below:
https://www.pley.com/terms-and-conditions
In this, we state more than once that you will not be refunded for any reason. We did offer to add credit to the account however you did decline this. You can dispute the charges with your bank.

Robert

Customer Service Ninja

NOV 16,2017 | 06:48PM PST

Nella replied:

WOW. Yes, I did agree to the terms, but that was with the understanding that you were a reliable company that would abide by YOUR terms and send the product out not just keep my money. Be assured I will follow up with my bank, AND blast this whole email string online so everyone can see what a huge jerk you are. So professional.