Plenti

I have been a customer with them for about 16 years, Over the years the customer service has not been the best. The first issue I had was a representative talking me into changing my service from what I had, promising me that it would be a better deal for me and that my family could share 10 gigs of data, Well that was a nightmare. Since it was over 30 days I could not change it back to what I originally had. The only thing that I got from AT&T was 5 extra gigs. My bill was more than it originally was. My second issue is I was told that if I combined my Direct TV and AT& T bill I would have a lower bill. Well what I wasn't told is I would be charged for two months of service to start and I would lose my Plenti points for combining. If I had known this I would have never done this. I lost some Plenti points which was restored and I asked that my bill be de-combined. Back in September. It didn't happen and I called again and it finally happened in about March or April we from that I lost PLENTI points from January-current. They made my account paper and I kept changing it back to paperless and my bill to where the money automatically is paid. I called PLENTI and AT&T about these issues since last year and they make it seem as though it's my fault for all of this and refused to give me my PLENTI points from January currently. I had to go back to my account recently to re-do the paperless again. I know that I did it because I didn't get a bill prior to the one I just received the other day. I am not sure what kind of games AT&T is playing but I don't appreciate it because I know for May I didn't get a paper bill now all of a sudden I get one in June. So know I am sure I wont get PLENTI points for June either.

. This is the second time I am facing an issue when using my Plenti Rewards card. I have been using this program and the businesses associated with it for over 1 year due to their program. The 1st issue I had is when I went to use some of the rewards points I had accumulated over the last year that was declined and I was told my account was block by Plenti (at Macy) so I couldn't use the points I had. They didn't provide a reason so I called Plenti later that day and Plenti told me they blocked my account as they though the last purchase I made where I used the Plenti rewards card was not validated by vendor. (Exxon Mobil where I had my car repaired total $310.00) was being challenged due to the cost. I told Plenti I just had my car repaired as they could see and had the receipt from Exxon which showed my charge on my credit card and also detailed the transaction and repairs done on my car. They said they needed to unblock my account first which would take 7 to 10 days. (why on earth would they block an account without contacting the holder of that account first with their questions! Plus I couldn't redeem my previous points till all this was resolved. So I waited 7 days like they asked and called back to get an update and find out if all was resolved and a representative of Plenti said I needed to file a claim (same issue from week before) I had to then repeat the issue and give them all the information they already had (I even told them I would fax them everything to insure proof they said that wasn't necessary). I then waited 7 more days as they needed Exxon Mobil's approval to move forward. Called back 7 days later to ask for an update and they told me although they had documentation I need to file the same claim over again and... guess what... I had to wait another 7 to 10 days from when my account was unblocked I then asked to speak to a manager who proved to be worthless. So now I am waiting over 3 weeks to have something that should have been corrected weeks ago. Why would anyone want to go through this when other rewards programs are out there. Just awful! So I say to others looking to see if Plenti Rewards program is a good one I say to all of you "don't waste your time and efforts if possible use another rewards program!