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PlayStation

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Overview

PlayStation has a rating of 1.79 stars from 174 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PlayStation most frequently mention customer support problems. PlayStation ranks 273rd among Video Games Other sites.

  • Service
    66
  • Value
    61
  • Shipping
    46
  • Returns
    49
  • Quality
    60
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
44
31
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What reviewers want you to know

Positive highlights

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Critical highlights

  • So you buy a new game and it's $60 to buy a new game but you don't get full access to the game to play it on-line.
How would you rate PlayStation?
Top Positive Review

“Perfect, PS5 Delivery!”

Jasen D.
1/9/22

Super fast and easy to use ordering from playstation direct. Shipped quickly, and arrived in 2 days. They were emailing me with the status of my order several times even within those two days. I'm extremely pleased with Sony Playstation and how they did everything to the best of their abilities for me. Awesome experience for me...

Top Critical Review

“Phony suspension”

Gilbert S.
1/24/24

Hello, On 01/23/2024 I received an account suspension wherein I know for sure no violation occurred. Upon contacting PlayStation the customer support as not helpful at all as no reason could be given and the email gave a general list of reasons with nothing specific. This has never happened to my account until last night while my son played Fortnight. We (mother and father) were there so no violation occurred. I will no longer be purchasing any digital games through PlayStation moving forward due to PlayStations fraudulent ability to suspend accounts and provide no clear evidence to did so. In addition I will be deleting the Sony Store for movies and only go through Apple. I have hundreds of games and movies that at a whim PlayStation can simply steel by not giving access. Again I will no longer purchase anything digital through PlayStation ever again. And I hope a US government body investigates PlayStation for this behavior as it amounts to theft.

Reviews (174)

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Reviews that mention popular keywords

game (26)
Thumbnail of user robertal198
1 review
0 helpful votes
May 10th, 2023

I have been trying to get someone to talk to about my account why it charged me but I still can't play my online games. It's saying I need to buy my month subscription that I already have bought so playstation sucks n I am so mad because no one will return my calls or anything it's just saying error wtf n I will show it my bank where it took it out of my account n I will show you what it says on the account on my ps4 but I still can't play my online games

Service
Value
Thumbnail of user larryh1170
1 review
0 helpful votes
May 19th, 2022

I trying to go online and every 2 days there's an update! Can someone let me in on the happens?! Stop the update please. I'm paying for online to play when I'm ready not wait on no update every 2 day. Bad business. Do anyone care any more. Smh

Service
Value
Shipping
Returns
Quality
Thumbnail of user leonidv4
3 reviews
0 helpful votes
March 14th, 2020

I hope you will end this strange practice to transfer PS exclusives to PC. It deprives your users from unical experience that only you can give them. Don't share it for money.

Thumbnail of user ericb156
7 reviews
8 helpful votes
May 23rd, 2019

Useless playthings! My wife presented me PS4 for B-day. It was interesting during four months. Now I don't even touch it for a long time. Maybe it is just not for me.

Thumbnail of user christopherd69
11 reviews
21 helpful votes
June 21st, 2017

So you buy a new game and it's $60 to buy a new game but you don't get full access to the game to play it on-line. You have to pay for a PS Online Account and for some games you have to pay fees to play those on-line as well. PlayStation went from a fun tool to play games on to something so costly that we stopped buying games and machines for our family. The machine was $400 and the games were $60 so spending $1000 a year for gaming was excessive and not a hard target to hit.

Thumbnail of user adamo89
4 reviews
4 helpful votes
February 8th, 2017

You save a lot more money buying the cd from stores then downloading it from the psn store. Prices drop a lot faster in stores.

Thumbnail of user bernao
7 reviews
1 helpful vote
April 7th, 2016

Excxelnt service everything good

Thumbnail of user maxh39
7 reviews
11 helpful votes
August 24th, 2015

PlayStation plus sucks for one HUGE reason... once your PlayStation plus membership expired they take back the free games as well

Thumbnail of user jannetp
4 reviews
4 helpful votes
May 11th, 2015

Come on guys with your resources i was expecting more

Thumbnail of user seans32
21 reviews
18 helpful votes
July 12th, 2015

I'm not a gamer, but my son must find it useful.

Thumbnail of user melanieh13
4 reviews
10 helpful votes
October 10th, 2015

My son luvs em

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Know PlayStation? Official Site - PlayStation Console, Games, Accessories, for Playstation console from the official PlayStation website. Explore PlayStation? Official Site - PlayStation Console, Games, Accessories game detail, demo, images, videos, re...

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