• PlayStation

PlayStation

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Overview

PlayStation has a rating of 1.78 stars from 175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PlayStation most frequently mention customer support problems. PlayStation ranks 328th among Video Games Other sites.

  • Service
    66
  • Value
    61
  • Shipping
    46
  • Returns
    49
  • Quality
    60
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
44
31
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What reviewers want you to know

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Critical highlights

  • So you buy a new game and it's $60 to buy a new game but you don't get full access to the game to play it on-line.
How would you rate PlayStation?
Top Positive Review

“Perfect, PS5 Delivery!”

Jasen D.
1/9/22

Super fast and easy to use ordering from playstation direct. Shipped quickly, and arrived in 2 days. They were emailing me with the status of my order several times even within those two days. I'm extremely pleased with Sony Playstation and how they did everything to the best of their abilities for me. Awesome experience for me...

Top Critical Review

“Phony suspension”

Gilbert S.
1/24/24

Hello, On 01/23/2024 I received an account suspension wherein I know for sure no violation occurred. Upon contacting PlayStation the customer support as not helpful at all as no reason could be given and the email gave a general list of reasons with nothing specific. This has never happened to my account until last night while my son played Fortnight. We (mother and father) were there so no violation occurred. I will no longer be purchasing any digital games through PlayStation moving forward due to PlayStations fraudulent ability to suspend accounts and provide no clear evidence to did so. In addition I will be deleting the Sony Store for movies and only go through Apple. I have hundreds of games and movies that at a whim PlayStation can simply steel by not giving access. Again I will no longer purchase anything digital through PlayStation ever again. And I hope a US government body investigates PlayStation for this behavior as it amounts to theft.

Reviews (175)

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Reviews that mention popular keywords

game (26)
Thumbnail of user danielm4147
1 review
0 helpful votes
March 24th, 2023

Poor gaming experience, little kids with control of online gaming! Do not pay for online games! Buy two player or multilayer games. Do not give the game companies this much control

Thumbnail of user objectp
4 reviews
4 helpful votes
October 6th, 2019

Almost a year my console start freezing and crashing. At least it is under warranty, but you have to go through a process before requesting a repair. I got a usb to save games on but the 256gb turned out to only be a 248.9 and ps4 does not allow you to save games to anything unless it is 250gb plus on storage. So i wasted 30 bucks. Now lets get to refund request. If your game is out right buggy sony/playstation will tell you to contact the company who made the game. Three things can happen, First, company rudely ignores your request never responding, Second being they will tell you that they are improving the performance of the game soon which never gets fixed, Third, they tell you playstation has to give the refund not them, they don't keep track of purchases etc (happened recently to me). Playstation support will not help at all. They could at least get in contract with the company and ask why they are ignoring the costumer etc. Unless playstation is ignoring you or lies to make 14 days past so they don't have to give a refund. But why would they do that? Also i got an email about an auto renew ps plus, but i just checked out settings and the auto renew is not checked.

Other than that i love the games spider man, and red dead. That's why i didn't go below two stars. Just hope the ps5 has a better dashboard and overall better performance. I might come back and give a more positive review if it does.

Thumbnail of user lamontm10
15 reviews
8 helpful votes
April 29th, 2016

They are the pimp and the prostitute, all at the same time. With Playstation network, this company is "racking up the dough". They charge for everything; example, imagine if someone charged you for coming into their home. They also charged you for a glass of water, and to use the restroom. Oh yeah, and while you were there, you were being charged for breathing in their air. This is Playstation and their network in a "nutshell"

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Know PlayStation? Official Site - PlayStation Console, Games, Accessories, for Playstation console from the official PlayStation website. Explore PlayStation? Official Site - PlayStation Console, Games, Accessories game detail, demo, images, videos, re...

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