PlayStation

I tried to call PlayStation multiple times says they are closed. I'm trying to get into both of my PlayStation accounts and PlayStation does not want to reach out to me. I will no longer be using a PlayStation. I've never had problems with PlayStation before and it's pissing me off that PlayStation is not answering the phone or helping me.

I am disgusted with Sony. They took $212.16 on Wednesday 21 2024 with out authorization! I didn't even buy anything from u guys! Been almost two years since I bought anything from this company cuz I'm financially struggling. Never ever would I buy that much money from u guys especially being a single mom struggling right now. What sickens me is you don't even care! I made a report to my bank, I'm NEVER using u guys ever again. 5 years ago you guys ripped me off, 5 games I bought and never got them! You guys are theifs.

I bought a game on 01/19/2024 found out it was a online game went to return the game they refused to refund even when there website states that they will refund within 15 days purchase such a scam don't buy from Sony

Worst customer service I have ever experienced! If I could give it a zero, I would. A new account was created using my email and I can't even reach a human being! I will not be purchasing, recommending or allowing my children to use PlayStation anymore.

If you have a problem with any of the corrupt data updates for the dumbest pointless thing just call Peggy she doesn't care

Wont return your games, even if they dont work or have no mod support. WILL ban your account if you challenge them at the bank.

I have been a Playstation baby my whole life and I just has an experience with PSN that makes me never want to buy from them again. I bought an upgrade to a game and accidentally got the wrong version.
I immediately called to ask for a refund and it took 3 DAYS to get a live person for one.
Second, I was told I would not get a refund because I started the download process, even though I never used the product and I should have known before I downloaded that it was the wrong version.
I was also told if I disputed it with my bank they would suspend my whole $#*! account with over 400 games bought, WELL over $5,000 worth if games, over a 22 dollar refund. 🥴🥴🥴
I will NEVER buy through PSN again!

Can you please make your customer service user friendly? I realize giving this company a bad review won't matter because you're so big that a few people don't matter. I'm hoping to contact someone with an honest conscience that cares about other people.

I have no other way to contact you other than this random comment on your post because your "customer service" refuses to help me & when I finally got a human in the phone, they were lifeless & robotic. They just kept repeating themselves while ignoring what I was saying. Finally this robot person just said "thank you for baking Sony. Good bye. "

New Years eve I purchased an online game by accident. If anyone had bothered to look at my account they'd see that I don't order games. I barely play at all. The game was downloaded which took almost 2 days. I couldn't get help on new year so I was stuck with this. I never imagined that you guys would leave me stuck with this. I realize there's probably people that take advantage of things like this but I'm not one of them. I have no idea what I'm doing & as for this game, I'll literally never be able to use it. It's far beyond what I can understand.

I'm asking you please, if you can help me, don't leave me stuck with this. Please do the right thing. (I would've preferred not to make this public but there's just no recourse for your customers) I'm glad to update this if they can do the right thing. I just have no idea how to talk to anyone that cares

I got a new PS5 tried to add my account on the new ps5 and i do not know my password spent hours on the phone with PlayStation and not able to help me cause i don't have an order number for a resent transaction. So they want me to start over not happening i guess i will just return the ps5 and keep my ps4 that is already logged in to my account
Super frustrating

Unable to buy product from this website (tried several times). Similar experience as many potential customers describe.
Error messages displays all the time during purchase process.
Direct.playstation has no respect or interest in customers. Also they are not value its reputation, however, which they do not have (so, why worry about it?)
Not recommend to friends and family members - it's capitalism and direct.playstation has to work hard to deserve our money.

I tried getting a refund and they wouldn't help me so instead I asked the bank to suspend the transaction. In doing so psn suspended my account and is holding all my preorders hostage till I "pay back my debt" to them. I didn't know I was talking to the mob.

For some reason I was suspended, and they will not inform me and why I was suspended. So apparently they don't have a reason.

I would love if I could play games and talk freely but your console won't allow that I really hope y'all all die and never be reborn

I was trying to get my account that I haven't had access to in years. When I was a kid still living with my parents I turned on 2sv and set it to the number I had. When I decided I wanted to have that account back I reached out to my family to ask them to help but they got rid of that line so I turned to playstation customer support and was able to literally provide everything including the email and username. I was even able to tell how recently the password was changed. So I waited for almost an hour then when I finally got assistance the person said "we need to verify it's your account. When was the last transaction on it?" I said I don't remember its been years. Finally after me basically begging they ask if I had any questions because if not they will have to disconnect. I said yeah may I speak to a supervisor. The playstation support person then said yes this is the right department it will literally be another conversation with the same results.

2 step authentication just popped up on my account without me setting it up prior. I cannot get into my account to change it and can't even log in because of the 2 step authentification. It's a gaming console. Let me play my games. I have been on hold with Sony for 7 days without any answer. Just goes straight to "too many lines" and hangs up. I'm done. Throw it away. Thing is absolute $#*!.

I've been a loyal customer to them for years and I am extremely disappointed in our last encounter. I purchased a game that had faulty content and ended up being broken in multiple ways and this game cost 64$. I used it for one day and wanted my refund. Their website clearly states that you get a refund for faulty content within 14 days. Yet the woman on the phone was extremely rude and offered me no solutions whatsoever. I've had Xbox in the past and they never acted like this so if you're seeing this and looking to buy one or the other, GO WITH XBOX.

Worse customer service EVERRRRRRR! I tried to get a refund so I could use my discount but the system did not work! I had to get it escalated just for them to wait until it's 14 day policy passes, so they can refuse the refund! Scammers! Chat was up to 500 in line waiting on agent. I called and it hung up on me and said try later. I finally spoke with them but my discount was expired! I took screenshots and everything but they can't do anything. They never know anything! Terrible company under Sony! I don't know how to report a complaint or anything! Where is the corporate expert team members that can override things? Nowhere! They robbed me! Still haven't refunded me even though it was under 14 days! They lie lie lie! Zero star it is for me!

I am very annoyed by playstation customer support almost not existed, my son bought a game accidentally and wanted to refund it, there was absolutely no way to contact them, only online assistant that looks like a fraud as it puts you in the queue to talk to an agent then closes the chat by itself before connecting to to anyone, what a terrible terrible experience.

I tried to renew my account and it charged me $50 for an answer service and did not renew my service. I tried posting before and it removed my post before I could complete it. Just answer is a terrorist group, do not support them. Also of you have used them change all of your passwords

This is by far the worst CS experience from a large company. Awfully long wait times. Chat window crashes. Mean CS providers, and no reasonable solutions to customer problems.

I was logged out of my account after switching WiFi. I can't get logged back in because of the 2step verification, a code isn't being sent to my phone. There is no option to select resend code like their website tells you. I've been trying to contact playstation support for a week, but everytime I try they are receiving high amount of calls and their system hangs up on me. The live chat robot is no help and when it trys to connect me to an agent, again they are receiving high volume of calls and I get no help. My playstation is basically a paper weight right now.

I was recently permanently banned. I wasn't the one in the party that got reported, nor was I speaking out of context. I applied for an appeal and got rejected. The terms of service are horrible and soft. They implement a ban system that stacks. You aren't band for your offense committed, you get banned based off the amount of times you have been banned before. I will be switching to Xbox because I can't deal with making a new account without my games because it's basically a scam. I payed for all of these and can no longer play them.

I have been using PlayStation since high school and have never and will never messaged anyone that wasn't a close friend to simply ask if they want to play or not. Recently I was banned for 7 days for messaging "hate speech". I would never do this regardless I am banned because their system is horrible. Buy a Xbox people PSN is a bunch of woke idiots with nothing better to do but take your money. Oh ya that leads to me next point I was charged for my PSN membership the same day I was banned. They took my money then banned me and I can't even log in to end my membership.