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PlayerAuctions has a rating of 4.33 stars from 2,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, good deal, and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Spent a lot of time going back and forth between different sellers and I must say they are all positive to talk to. When I finally settled for one, I got asked to send in my documents just like most review complaints but found them out to be... ok, I guess? It wasn't to painful and I got accepted on the first try so mileage may vary. Overall it was pretty good. I hope I can buy again! :)
This website is the biggest scam, after days of contacting seller I finally received details and then to make it worst they were all listed as N/A. Another few days pass and I got into the acc I payed good money for! Account password has been changed and now I'm locked out of my acc. I knew this website was dodgy asf and NSWRcompany are nothing but money scamming scums. Lucky this is internet because I'd kill you dog!
Spent a lot of time going back and forth between different sellers and I must say they are all positive to talk to.
When I finally settled for one, I got asked to send in my documents just like most review complaints but found them out to be... ok, I guess? It wasn't to painful and I got accepted on the first try so mileage may vary.
Overall it was pretty good. I hope I can buy again! :)
I have ordered 3 times and was able to observe how they do orders. The system is efficient, they hold on to your money and the seller delivers. This won't be a problem if they're honest. If not, you can dispute and because they hold on to your money, you can be refunded as long as you provide valid evidence (?), I haven't had to do it but I'm glad it's there. It's honestly reassuring to buy given that the internet is a mostly anonymouse place.
Thank you so much for taking the time to write us this detailed review and appreciation. Much appreciated, Edward!
I was a little worried with the way they ask for identification then after that the order paused for about 30 minutes, but after a while the seller wrote he was probably from a different time zone then completed the order. Spent 24 more hours checking my CC and there were no unauthorized charges. I read later from someone on Reddit they actually ask IDs to make sure you made the payment so you can't take it back illegally and it made sense. It's a good site, it's honest just that some of the process aren't clear right away.
Thanks a lot for the trust and for writing us this detailed review, Rafael. Rest assured, we do not make unauthorized charges and that's what the payment verification is for; to ensure only the authorized user may use the payment account on the site. If you have any questions about this, please let us know anytime.
Never had any issues and communication was amazing. I do not mean this in a bad way but the seller was not a native english speaker but that was what made it awesome as his efforts were really impressive in asking me if I wanted to get it directly or via mail. He was super polite until the end. You can bet I'll be ordering from him again.
Thank you so much for the wonderful feedback for your seller and the transaction, Domee. If you could, please take the time to leave him feedback on the site as well, we're sure it will mean a lot to him.
Did an amazing job fulfilling the power level request.
Updates...check
Full levels...check
Bonus money and equips...not part of the deal but still, check. :D
Thank you so much for letting us know about the smooth level service you had, Lukas.
Step 1: jump thru hoops to buy
Step 2: get verified to buy
Step 3: buy
Step 4: wait for payment verification
Step 5: never get it and cancel
I stared at my phone for 30 mins before placing my order knowing this was a stupid mistake based on the negative reviews lately. Give or take 3 hours later here I am. Should have listened
Go to g2g. 10 mins or less and your taken care of. I actually feel sorry for the sellers here
Hi Stefan,
You probably misunderstood what happened or might have missed our agent's reply:
-----
Thank you for sending your documents.
We have reviewed the documents you attached and noticed that some of it did not meet our requirements. Thus, we need you to send another photo of the following:
1. A clear photo of you or “Selfie” while holding your government-issued identification document, as proof of ownership. Your face must not be blocked and should be clearly identifiable and please make sure that the details on the ID are readable in the photo.
If you have any additional questions, please reply to this email.
-----
This was sent; we needed a revised copy of your selfie. The rest of your documents were actually good to go and we just needed that.
Best regards,
Richard
Got something for FF XIV and the order was accurate. Seller updated me with every step and it closed just fine - no issues. Thank you!
Thanks a lot for the positive order confirmation, Joey!
Awful customer service, refused to cooperate with my sale. The support ticket manager was on a power trip and made things extremely difficult. I have never been treated in such a poor manner by any other rival sites. If you are forced to work with the agent, "Jewel", your results may be quite unsavory.
Tip for consumers:
There are plenty of other sites to use out there.
Products used:
E games
Hello Houston,
I'm sorry if you didn't like the process. I checked and our agent, Jewel, was not power tripping. She was merely explaining that we needed to have revised documents. As for canceling the order, we cannot do this on the customer's behalf on a normal basis — we have to ask customers to do it as it's an expression also of intent to actually cancel the order. We just want to customers to have control over their orders.
Since the order is now canceled, rest assured you will be automatically and fully refunded.
Regards,
Richard
An all-complete gold purchase experience. Great staff and sellers, fast notification and best of all safe delivery. I would surely order more. =)
Thank you very much for the kind rating and support, Cody!
Warning to everybody. This is a scam - bogus payment verification process resulting in bank charges and delayed refund if any. Worst thing I experienced on the internet. I wonder why these people haven't been prosecuted :(
Hello Iordan,
You canceled your payment for the orders and refunds are not instant, they are processed in 2-5 business days.
I'm afraid this is a gross misunderstanding of how payments work. When you make payments like these, your bank/payment provider puts a hold on that amount of money so it becomes reserved and it cannot be used on other purchases. PlayerAuctions doesn't actually receive your money and when the payment is authorized, that's when it gets processed to us, also in 2-5 business days.
Your payments have been voided and I would have to ask you to please wait 2-5 business days (weekdays are the only days counted).
So no, we're not and should not be prosecuted for something proper and legal. I'm afraid your scam comment is defamatory and I hope this explains things.
You're going to receive the refund soon which proves the scam accusation is unwarranted and false.
Regards,
Richard
Never had any issues finding good deals. Almost all sellers I saw sold gold at fair prices even if they have top ratings. Awesome for me and highly recommending it.
Thanks a lot for sharing the easy and smooth experience you had, Jeremy. Happy gaming!
I spent $134.77 and it was taken out of my bank account. It says the orders closed out of no where. No answers on why or if im getting refunded. Overall i'm really upset, won't be using this service unless they can prove to me otherwise...
Hi Maddie,
Thank you for writing to us about this. I checked and your order was canceled because the offer you were trying to buy is already closed. This happens if the seller took back the offer if he/she changed his mind or decided to sell the offer elsewhere. I'm sorry for the confusion and concern this has caused you. And rest assured, you will of course get a full refund for this, it's just that refunds aren't instant and takes 2-5 business days. Please note that this transition time is with payment providers because they have a clearing process for refunds.
Once you're able to get the refund, could you come back and update the review to let us know? Thanks in advance, Maddie. If you have other concerns, please feel free to use the Q&A function/page here in SiteJabber and I would be happy to help.
Best regards,
Richard
Just got charged $100 for gold. They cancelled the order & I still got charged. I've bought many times from this website & never a problem. Now they're saying I'm a "fraud risk" but charged me anyway. THEY are the ones committing fraud. Now I have to file a chargeback.
Tip for consumers:
Don't go here. As you can see in my proof of purchase I was fully charged & never received my gold.
Products used:
I never received my product but I was charged anyway.
Hello Molly,
The funds for the payment you made were already voided, but I'm afraid refunds aren't instant because payment providers require 2-5 business days — let me reiterate that this is with providers and not PlayerAuctions, this is a standard process for refunds.
As to why your payment was declined, please double-check that the names and addresses between your PlayerAuctions and payment accounts are exactly matching. To avoid fraud and account theft, we need information for both to exactly match.
Best regards,
Richard
Hope not this happening on the future. Thank you for solve solution. I'll keep trading with your websites if u guys keep communicating with me. Cheers
Products used:
in game currency
Thank you very much for the kind review update, Daniel. I really appreciate it. Rest assured that we'll do our best to complete your next requests in a more timely manner. :)
They really came through with the leveling service. Seller updated me all the way and for a very minor delay (24 more hours), they threw in 5 extra levels. Outstanding imo.
Thank you so much for sharing the smooth experience you had, Trent!
Site is not perfect but its mostly ok. Staff seems to do what they can to uphold orders.
Thank you so much for the feedback and for using our services, Willie.
I picked out an account offer and was not told of the contents and to my surprise there's 100m throw in. Amazing value.
Great to hear this! Thanks a lot for sharing this positive review, Hashey.
Demands ID and screws around with you when you take photos of said ID they have no idea on how to look after customers service is garbage
Hello Alex,
We need the IDs to verify your identity and ownership of the payment account being used. We specifically mentioned in our instructions that we need clear documents but the documents you sent were incredibly blurry and the details can't be seen/read. When we asked for revised documents, you didn't want to send them so we offered Coinbase as an alternative payment. You then accused us of being a fake service. We have also been responding to you in a timely manner on your ticket.
Regards,
Richard
I tried to buy a clash Royale account I uploaded all documents they asked me for and because my bf made the player auction account and I was the one paying they canceled my order … instead of just asking him for same documentation so wasted my time and money now I have to wait 5 days for a refund because of there stupidity I understand "risk management" as I have ran e-commerce stores but there customer service is trash and there rude take your money else where to epic or player up avoid this site it's toxic
Hello Micah,
I'm sorry but we cannot accept your payment. The PlayerAuctions and payment accounts have mismatched names and this can be construed as fraud. We do not know if the payment being made is fully authorized so we declined the payment and processed a refund for you.
Take note that our agents were polite and expressed in detail why the payment was declined. We have copies of your message being rude to our agents and upon closer inspection your account attempted to extort unauthorized payment from the buyer via PayPal last May 6,2021.
Regards,
Richard
(Lukes fiancé here using his account) I came on here just to say how awful this site is. The seller is very kind and very helpful and agrees that everything happening is bs. My fiancé purchased something on the site using our combined account that has my name on the top was denied despite doing all the verification steps PERFECTLY. I'm now creating my own account and verifying it myself and hopefully that's enough but by the sound of Perry's replies he's just going to cancel it and not respond to anything else. A special note to perry, please find a new profession you are horrible at your job and it's no wonder the reviews complaining about the process are plentiful it's awful! It's even worse than PayPal verification.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi, Luke/Luke's fiance,
Thank you for explaining what happened as this helps in the checking that I do. I sincerely apologize for the inconvenience you've had. I would like to explain why this happened but this is not meant to discount nor disregard your experience, we acknowledge that you've had difficulties and for that, we are sorry.
The previous payment would have not really worked because the aim of this verification is to establish the person and his/her ownership of the payment account being used, but we can only find out during verification so Perry still continued to ask for the documents. So if there are 2 names/persons involved with a payment, our system/staff construes it as unauthorized payment use. We've had cases where payments had to be prematurely canceled due to retractions made by parents who've had kids using their cards without their permission, or partners for the same reason. This is despite the fact that the person's identity in the documents we receive is the payment account holder; the fact that it's different from the PlayerAuctions account holder is still an ambiguous fact regardless if the PA account holder was somehow able to get the payment account holder's pictures and documents.
When this happens, sellers who truthfully deliver have their payment aborted.
I'm afraid there just wasn't enough time to explain all of these as to why the process is happening. Again, I'm very sorry.
Your current order is now underway; payment has gone through successfully and your seller just needs to deliver.
Sincerely,
Richard
It was the first time i used this platform and in my first buy i almost got scammed... they send me information for the account after their player gaurdain failed to detect the account doesn't exist... immediately opened a dispute and takes 3 days after escalation for the team to take over and anothor 3 days for them to let me know what they decide.
Damn that a week om my life gone to waste because of poor and bad service and i dont even know if they are going to refund me...
Hello Morne-Louis,
I checked and your order is now currently in a dispute; this is a good first step in resolving the matter as it lets our team know that there is a serious issue with the order. I viewed our logs and as per checking, the account exists during the time of checking, and the seller may have changed the information. Rest assured that this will be fully deliberated in the dispute and I strongly advise you to continue responding there so our staff can help you with this.
Best regards,
Richard
I purchased a measly $14 on this site and I did not receive my items. I contacted support about this situation and they basically have not done a dam thing! Then it takes forever for them to even contact you. The seller on the site has basically been playing games with me and I can prove it! This is a scam sight stay the $#*! away unless you like giving your hard earned money away!
Hello Bryan,
Our staff has already frozen your seller's disbursement so they can mediate on the order and help you with this. This was done 3 days ago and your ticket number is: 737373.
Regards,
Richard
The layout of their website is very nice and easy to navigate. Easy to contact them should there be any issues and great team behind the business. Fast delivery by the seller. Did require me to send some proof of ID however support cleared my payment within 10 minutes of me providing the documents!
This website is the biggest scam, after days of contacting seller I finally received details and then to make it worst they were all listed as N/A. Another few days pass and I got into the acc I payed good money for! Account password has been changed and now I'm locked out of my acc. I knew this website was dodgy asf and NSWRcompany are nothing but money scamming scums. Lucky this is internet because I'd kill you dog!
Hi Lochie,
I'm sorry for the inconvenience you experienced. We did not receive sufficient evidence for your claim and I'm afraid the order did not come with after-sale protection. Please note, we require both so the order can be eligible for a refund.
For more information, please check here:
https://support.playerauctions.com/hc/en-us/articles/4402691743257
If the order came with "N/A" details, you may report them to us and even if the order did not come with after-sale protection, you can be refunded. Accepting the order under those conditions means you understand what you're receiving, and you are the only one who can verify these details with the seller. Users may always decline or dispute the order during this stage.
Best regards,
Richard
Gain trust and grow your business with customer reviews.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thanks a lot for sharing the smooth and positive experience you had, Jumsky!