Planet Fitness

Too many people mainly young high schoolers just standing in the way of the equipment not allowing others to just go in get the work done and be done. It would be helpful if staff monitored this. Other than this it's a great place.

It is so infuriating to see members do a few reps with weights that are clearly too heavy and spend the next 5+ minutes on their phone, while people wait to use the equipment. Why are you even in the gym if you spend so much time on your phone? Workout or get out and let others (that are serious about their workout) use the equipment. NO ONE ENFORCES ANY OF THIS!
Covington, WA

Desk help rude and too busy on their phones to answer questions,asked about the trainer help posted was told it was filled (I'm an older trainer 56)sign is still there,neck tattoo kid behind the desk mouthed off to me...why does this place only hire kids?

I Carlos Gomez have been reject with out a reason by planet fitness at chambller tucker Rd Atlanta Ga ******* demanding my payment made on 09+17-2023 in this approach by you all I will not accept any apologies...

They used the wrong sanitizer to spray the machines with now the skin on my fingers are peeling. Had this happen last year and a manager explained that someone put the wrong spray in the wrong bottles for use on the machines, now whoever answered the phone totally can't understand the mix up and he would have a manager call later today(not going to hold my breath)I just want to make people aware if your hands are totally dried out and peeling it is because of their chemicals

Why is the sleeve to my barbell pad counted as a bag and tripping hazard as it is neatly folded to the size of my phone, but people are allowed to surround themselves with 4 sets of dumbells and 2 barbells and that's okay?! I've almost tripped trying to step in between barbells blocking the path, but never anyone's one bag. The McMinnville location needs to focus on cleaning nasty mirrors and equipment and less about what the members do with a sleeve/bag right next to the machines..

My gym has gone from buckets and mops, spray bottles of disinfectant and cleaning cloths to Swiffer dusters. The cleaners just push the dust around and into the air to be spread around by the big fans above.
I know covid is over, the President told us so, but Planet Fitness still presents that the gyms are clean and sanitary in their ads. But that's not true at my gym. The employees now spend most of their time sitting on the counter behind the desk checking their text messages on their phones or having contests to see who can solve their ribicks cube the fastest.

When I joined the local Planet Fitness the club was open 24/7. That was over 10 years ago. Last Friday I got to the gym only to find a sign that effective 9/1 the club would now be open 24 hours a day from Mon to Thurs. Friday new hours midnight to 10PM, and Saturday and Sunday 7AM to 7PM. I won't recommend anyone I know join Planet Fitness. It's a wonderful facility with great equipment, but why subject yourself to more service cuts. Talking to customer service (good luck to reach anyone there) was fruitless.

I travel a lot. I have been to Planet fitness locations all over the country and islands. There is a new location in Long Beach, CA on Pine street. Though polite, I don't think they know the rules. The guy told me that I needed an app to work out. I always just bring my card. Then when I said I had a friend he said I needed the app to allow them to work out. Not only have I gone to many other PF locations and just signed a friend in with no problem, the same night I went to 2 other PF locations and had no trouble with us both being allowed to workout.
In additon, i called the next day and spoke to the manager. He was orginally stating all you need is your card. Then stated that if you bring a friend they need to have their licence. Then he changed his tone and stated that the additional person had to use the app because this is a franshise. Not true.
Just know that this location does not follow the friendly customer first standards that I have been accustomed to from PF normally. They did not treat me like a long standing customer. Compton and Temple City locations were exteremly nice.

Honestly the customer service has been extremely bad. It seems no one wants to work and/or hides away because they're so often not at the front most times I come in and want to use the facilities that I can't just use on my own. A woman was there today waiting before me and asked if anyone actually worked at the front on the weekends and I said yes but many times they are not up here. She got tired of waiting them said she was canceling her membership and she was definitely frustrated. If your staff is busy doing other things for the facility, fine, but many times I have had to go and knock on the employee door to get anyone to come up and then they seem annoyed. There are other places to go and a new one opening right down the street from you guys that I'm sure many would gladly switch to. It sure would be nice if some of the staff acted like they were glad we showed up because without us, they don't have a job. I will be looking at finding the different place because this hasn't bend my 1st issue with your company. It's just sad That the company in general does not want better for their company.

I am writing this review for the Planet Fitness in Limerick, PA. Overall, the equipment is pretty good, however, the cleanliness leaves much to be desired. The main floor has hairy dust throughout, especially under the equipment and beneath the electricity bars around the treadmills and elliptical machines.The sinks in the men's bathroom have SCUM buildup in them. I've talked to managers and employees on different occasions. The problem is resolved for that day, but the buildup begins again. Clearly, there is no scheduled cleaning of the bathrooms and no inspections by management. It's my understanding that the women's room is just as dirty. It can't be the lack of employees, since most days several of them can be found sitting on the floor behind the desk on their phones.

I live in New Jersey and I have visited three planet fitness which of course I am a member of but I don't go to the gym every day 90% of my workout is calisthenics, That's where the real workout is facts. But I really wish planet fitness or the owner would place at least a 15x15 plaques all over the wall asking the members to leave your cell phones in the locker room It pisses me off when I see a female or a male using a machine doing a set which of course they're doing it wrong they clearly have no idea what they're doing and then after that first set they sit there for over 10 to 15 minutes $#*!ing around with the phones that pisses me off why because I'm there to put in work and when they do things like that they're in my f****** way. 2 weeks ago I went to go do bench press there was nobody around the machine except I saw these three white guys that were at least at least 30 ft away from me. And when I was setting up the the weights one of them comes over to me and tells me or I'm sorry I still have two sets left, I literally tilt my head to the left and give him this crazy look and I replied to him you were at least 30 ft away from me with your attitude friends and you have the nerve to come all the way over to tell me you still have two sets left you think that's right that you can use an equipment and then walk 30 ft away and expect people to think that someone still using machine do I look like a mind reader to you. I seen almost kind of broke out cuz I looked at him with a straight face and I told him you're done. And I went on using the equipment and he went over talking to his friends and I stood up and I said if anyone has got a f****** problem with me I'm standing right here. The sickens me when people use equipment and then they walk away from the equipment and people assume no one's using equipment and when they see someone on they come running back letting the people know that they're still using it how dare you this is the one thing that's f***** up about this country Yes the United States is that these people that majority of people have this arrogant notion of self-importance. And since the owner of planet fitness doesn't want to do anything about it because he or she only cares about the revenue and currency that bring it in then I have no business being a member f*** you

I've been a member of pf for awhile now and normally it's a great experience but yesterday I was treated very badly by a staff member of the club it was the Bridgeport WV location she screamed at me and was very unprofessional I understand if you are having a bad day but this is a good way to lose customers. Do better Planet Fitness

Every time I go to use the massage chairs the station is set to Newsmax there is no remote in here to turn the crap off or to change the channel and I'm forced to watch a news channel that I find highly repulsive. For those reason I would never recommend this place for anyone

I have been a member of the Houma LA Planet Fitness for about 18 months and the experience seems to get worse every visit. There are multiple employees behind the counter playing on their phones instead of greeting customers and walking around the facility making sure the place is clean and orderly. The men's locker room always stinks. Paper towel dispensers are often empty and the same hand sanitizer machine has been out of order for a month. The parking lot looks like an earthquake hit it (potholes and huge cracks). A homeless guy hangs around the front door and yells at people. There is no supervision while rowdy/unruly people curse, slam equipment, hog machines (sitting on them for extended periods playing on their phone), use 2 machines at one time (walking back and forth), and on 3/10/23 around 6 pm there was a fight because this annoying guy who keeps hanging around hollering at people (staff does nothing) annoyed a group of friends who were trying to enjoy their workout in peace. The employees are lazy and I never see a manager on duty (I usually go on Sunday, Wednesday, and Friday around 5 pm). I have talked to others who have cancelled their membership and gone to other gyms. I have a treadmill in my home and I am thinking about buying a bicycle and ending the dismal experience of dreadful visits to the Houma Planet Fitness.

The place is just falling apart. One of the front desk workers was so "busy texting on his phone", he couldn't even look at me or the members in need of help waiting to get his attention. Dirty and old gym.

The manager Elesia at the Lithonia Covington location, is very very rude to patron and have very low patience and makes you feel uncomfortable in the environment. Planet fitness should really do a closer evaluation on who they hire as leadership.

The Planet Fitness app does not always connect membership to the bar code key you need for identification. Some franchise attendees try to help, some just want to dismiss you. Very frustrating when the franchises do not all have equal access to your account and you are paying for access to all franchises.

Five of the TV's are either on the Planet Fitness generic station or are blacked out. Why can't each station have a station and no repeats? And minimally there should be one on ABC, NBC and CBS. This is at the Wethersfield, CT Planet Fitness. Other than that, I love the club.

I am a member with planet fitness and as much as I love this gym I work out 5 days a week before work, so therefore I need to get ready at the gym, unfortunately they do not let you leave overnight items in the locker, with a lock. If you leave stuff overnight they will cut your locker and put all your stuff and lost and found. This is very frustrating for a woman that needs to get ready for work everyday at the gym, I now have to cart all of my stuff in and out everyday! My towel, my makeup, my blow dryer, my uniform, my deodorant my hair product, the gym in Citrus county has a ton of lockers that are not even being used, I requested an exemption, and it was denied. This is a true true inconvenience for a member who needs to get ready everyday at the gym, most likely a deal breaker. Citrus county Florida is a smaller county, and the locker room has over 100 lockers, so you leaving your stuff overnight with a lock should be allowed for the convenience of your loyal members that come everyday and need to get ready for work at the establishment, and this policy should be changed or looked by location, if it's a really busy establishment I understand, if there's complaints that there's not enough lockers for customers, I understand, however this is not the case for our Inverness FL location.

I was working out at the Planet Fitness in District Heights MD at the Penn Station shopping Center. I was shocked when I was on the incline bench press machine and some idiot runs by me with sweats on and a black head band. I look up and this idiot is running around the work out area. Then he runs in front of the front desk, around the cardio equipment and back through area where people are using the various machines. My first thought was what the hell? Then I realized there are always fools that work out that want attention. The ones that scream and drop the weights so everyone can hear? Well this is the dumb dumb that just wants to be noticed. Doing defensive slides and stuff and hopping around people. This was so damn annoying to me. What was even more annoying is that not one person at Planed Fitness told this dummy to stop or to just run on the treadmill. If people have to look both ways just to get to the next machine, the staff are not doing their job. They will say something if your mask is not on properly right? So get off of your butts and say something about this. The working area must be safe at all times. People using this area as a track is just unacceptable. Does anyone know who I can talk to that can get this resolved?

I have been a member of Planet Fitness for awhile now. I believe Planet Fitness has benefits, such as low cost, and great facilities that are local to where I live.

Despite "PF" benefits I do believe corporate management is using the coronaviris as an excuse by cutting membership hours to less than 24 period.

I tried searching for applicable state and federal laws regarding health and fitness memberships, but I could not find any for the state of Virginia.

I believe if the corporate could still provide safety for the public will what members did sign up for a 24 hour, similar to a reduced hours gym. I believe their decision is based on saving money not providing access as
Members agreed to.

I've been a member of pf planet fitness since 2013. Since then, I've been a member at 3 locations. The East New York location in Brooklyn has been the most distressing experience in my 33 years of existence. Why?
1. Poor data management
2. Inconsistent quality of customer service
3. Decentralized administration of the planet fitness corporation

Let's delve in.

1. Planet Fitness lost my banking information not once, not twice, but 4 times in the past year. Every time I have gone in, there's some issue with my membership. Now, I've had the same bank for about 5 years and certainly a 10 dollar membership is no issue. So why has it been that even speaking with the manager, providing routing and account number in addition to debit card not enough? How many people does it take to manage data? Not sure. But planet fitness needs to figure that out.

2. There seems to be no clear standard for customer service 2/3 locations were ok. However l, at the East New York location, their handbook must have different examples of what good customer service looks like. I was turned away from the gym one cold February day because of an error on their part. Not only was the employee dismissive and rude, she was borderline confrontational. The manager was polite and helpful-and the would have been effective if not for the fact that my payment information was still entered wrongly or the proper steps were not taken to link their system with my bank.

3. Having to only deal with your local planet fitness when they are the problem is a problem. Planet fitness has no centralized customer care, so it is difficult to report unsatisfactory experiences or locations. Why after providing planet fitness with my information 4 times this year has culminated to my receiving my mother's membership emails instead of mine, I'll never know. But now you all do and hopefully planet fitness headquarters too.