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Planet Express has a rating of 3.62 stars from 112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Planet Express most frequently mention customer service. Planet Express ranks 19th among Mail Forwarding sites.
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I cannot recommend Planet Express highly enough. I have been using this shipping service for a few years now and they have been reliable, trustworthy, fast and cost effective. I use them to ship consolidated packages for me purchased in the USA. When I have needed customer service assistance they have been extremely helpful and sorted out the issues identified. I'm sad that they no longer use DHL Express for international deliveries because at my end of things I find DHL has vastly superior customer service than other courier services. Keep up the good work!
Product arrived broken and Planet Express ignored my many requests for updates for the insurance claim I put in. Disappointing because I know they're ignoring me as I have received email correspondence from them previously without any issues. It's a shame as it could be a great service, as long as your products don't arrive broken. Date of experience: 15 February 2023
They sent me two shipments from the US to Bosnia.
The first one contained a mouse, keyboard, and other small items. The second shipment contained a tablet.
There was a situation when they packed items in a much bigger box. I saw the pictures and contacted them about that. The customer support person thought that it was a box that I received and opened. He offered a one-month of subscription at Planet Express as compensation, which cost several dollars. I would have lost much more money If they did ship that box, so that was quite a scammy action from them.
Edit: Since then, I've shipped more packages with them. What's changed is that I'm using a different provider: MyUS. It's much cheaper (cost by weight) and better quality.
Gain trust and grow your business with customer reviews.
At Planet Express, we offer package forwarding from US anywhere in the world. Many US shops offer the best prices but the problem is that they don't ship internationally, but thanks to Planet Express you don't need to be worry about it.
We provide your own US address where you can deliver all of your packages from any US shops, then consoldiate the packages and forward anywhere in the world!
The best thing is that we have one of the cheapest shipping rates on the market, just take a look on our website!
With many years of experiences in package forwarding business, we started Planet Express to provide you the best package forwarding service ever!
Your feedback is welcome. We are doing our best to improve our service and your feedback is really helpful. Thank you! :)
